MYTECH COMPUTER SERVICES

I called My Tech Computer on 1/22 in the mid afternoon for a service call on my laptop. This is a small, friendly, family run business. Dianne English, took my call and arranged for John to come to my house later the same afternoon. John arrived on time, worked quietly and persistently to resolve my laptop problems. He removed the virus, took care of other issues, and gave me tips on steps I could take on my own if the problem reoccurred. He worked on my computer for 2 hrs and resolved a list of problems. I have been using My Tech Computer Services for several years. My computer problems are addressed promptly, at a fair price, and I am usually given additional tips on how to keep my system running smoothly. John works hard and gets the job done.

Big John came out on 11/16/14 to fix a problem ( $554.00) 2 days later I had to call him to come out and fix the same problem that he was suppose to fix on 11/16/14 and he charged me $175.00. A total of $729.00 for two trips and the computer NEVER operated correctly since then. I had to go out and buy a new computer last week $872.00. I wish he would have been honest with me and tell me at the beginning I needed a new computer!! Last week the owner called telling me of a new virus and that his company can protect my computer. I relayed the above message to him and he seemed very disinterested . . . he said that he would review the invoices. I have not hard from him or anybody from his company since. I sincerely feel I have been scammed!!

He was very helpful and did a very good job. I will call them again if I need help.

Mr. English was able to come to my office two days earlier than anticipated. I brought my personal computer in to work and he came to me to fix it. He determined what was wrong and told me it was going to take some effort to get it back clean and that the particular virus is very difficult to extinguish. He was honest and said he may not be able to do it. After working on it for 3 hours. He took it with him to work on some more. He charged me very little for the after hours work. He wanted to be able to successfully clean out the Zbot virus and offer that service to others. A job well done.

Very very nice people...very professional however VERY expensive. Charged me $229 for something that should have cost $75.

John did a fabulous job for me. I purchased a high end printer that I needed checked out right away. I called John at 10:30 a.m. and he reached my customer's site within two hours. He powered up the machine, performed some tests and concluded that the embedded PC controller seemed complete and functional. I couldn't be happier.

Much better than expected.and even thou costly, it still saved a lot of money.

Overall, John got us up and running in a short amount of time, and his fee was not exhorbitant. He know the things to do, and showed me for future reference. I appreciated, as I can try those things before I call someone the next time. Thank you John!

We have a very expensive computer that kept giving us a lot of problems and finally just wouldn't work at all. We thought about buying a new one but this was supposed to be an excellent machine. Called John and explained the problem. He used the equipment in his office to find the exact source of the problem and called to let us know and explain our options. We decided to go ahead and replace the hard drive with the hope that he would actually fix the computer. We were so pleased that he managed to transfer most of the data and the problem was FIXED! Great to have the machine back and it works like brand new.

Prompt - on time - fully explained process and resolution

"Big John" arrived on time, worked the entire time, answered questions I had and was pleasant and patient. Everything working well.

The computer was ready on the date John English said it would be. He called one day prior to confirm the appointment. John Frangos did a very thorough job of setting up the computer, and he made sure I was satisfied with the way it was working before he left. He was very patient, pleasant, and courteous. I am very happy with the product and service I received from MyTech.

This is the second time we called John at MyTech and we are very satisfied with his service. Rather than recommend that he should spend 4+ hours of billable time, he provided simple instructions for the fix. This sort of honest, non-greedy approach should be commended. I would highly recommend MyTech to anyone who is stuck with computer problems.

We had been having problems with printing from our compters, laptops, printers and ipads. My laptop was badly infected and I couldn't watch dvd's on the machine. My ipad would only print to my air printer once in a while and my husband was having trouble printing to his laser printer. All the trouble was coming from the software. John cleaned it all up and installed new drivers and everything is now working perfectly. We will definately call John and if we have problems in the future.

Diane called to confirm the appointment and asked if John could arrive a few minutes early. After looking over the armoire and the computer spread out over my dresser, he set to work. I am so glad I decided to hire this job done, as it was more involved and physically challenging than I thought, and John was very patient with a job that was probably more of a chore than computer techs are used to. When my old CRT monitor would not quite allow the new armoire doors to close, John simply called the office to have a new flat sreen monitor delivered to the house. That's service!

Excellent as usual! Good John has been our tech guy for a few years now. Very professional and highly competent. It is quite a luxury to have this work performed in one's own home. Worth every penny.

My desk-top system had been running slowly so I called Mytech on 06/06/12 and was given an afternoon appointment for the following day, 06/07/12. Got a call about noon on 06/07 indicating that their technician would be delayed and unable to keep that appointment so it was rescheduled for 1 PM the following day, 06/08/12 and the technician arrived promptly at that time. Services he performed are listed above and my system is now running just about perfectly. Have used Mytech several times in the past and always gotten great service.

Service provided was not satisfactory considering charge for service call. Company did not offer any follow up service.

They were very very good. They are great. Professional and reliable in emergencies. Well managed company.

Not only did the tech (John) ck. out 2 computers, upon request he also ck'd out an old IMac and took to heart how I wanted to minimize his time. Gave me candid opinions on all equipment, kept me appraised of time it would take to do each section of the job and gave me lots of good advice. Got to watch him every minute, he told me exactly what he was doing and why. Learned a lot in the process. Price, altho more than I hoped to pay...it was worth every penny...and having work done so promptly in my house office was a Godsend. Excellent work and company.

I spent $750 on that service unfortunately. The job went well overall and they to did extensive testing and had taken my computer into their shop and had it for about a week. They had come out to the house a month or two before and said there may be an issue with the hard drive or the power supply and that the diagnostics would take hours and hours. One of them charged me that kind of time at the house, so the best deal would be to take into their shop. They came down and picked up the computer and brought it back to their shop. They ran all the tests and determined that it was the hard drive issue and they replaced two hard drives. They ran virus scans through everything, tweaked things up and now my computer works again. They know what they are talking about and I felt that the price was fair considering the work that was done. Whenever I call them they are here and they dealt with all my data and stuff.

On 07/27/2011 I found that I was unable to get into my e-mail on my computer. Having used MyTech several times in the past I called them and was given an appointment for around 5 PM that same day. About 4 PM, MyTech (Diane English) called to advise that their technician was running late and would not be able to keep the appointment so it was moved to the following day. The technician arrived promptly at his appointed time and corrected the problem.

Our HP computer would not power up. John Frangos arrived at exactly the promised time and diagnosed the problem as a failed power supply. He replaced it, and the computer booted up fine. We were charged for one hour's worth of work, but it only took about 25 minutes for John to diagnose the problem and make the necessary repair. He then told us that there would be no additional charge for him to do some other diagnostics for the rest of the hour. He ran them and gave us a report of the results.John was very professional and efficient. I hope I never have to call MyTech again to fix a broken PC, but if I do, they'll be the ones to call. Very pleased.

Great punctuality Worked independently given I was trying to conduct conference calls Charged fair price

I was having an issue with E-Mail being unable to open attachments. Called about 1 PM on 06/02/2011 and was given an appointment on the same day for 3:30 PM. Technician, John Frangos, arrived, rectified the problem and then checked to see that the balance of my computer was operating correctly.