Mallard Systems

As good as one can expect. They seemed very conscientious of the plants and you can tell they worked hard to clean my very dirty screens. A huge difference afterwards. They even did more pressure washing of my pavers and house than I expected.

Both the front end estimator and the technicians were first class - punctual, professional, responsive, and thorough. The results were better than we expected.

Highest price that I selected for quality. Roof cleaned in very short time, with a lot of damage to lawn, bushes, trees, and car parked in driveway that team assured me ok to leave it in. Reported damage was not fixed. Lesson learned, don't trust this company. Rushed job with a lot of damage, and empty promises that will waste your time.

It went well we had a little plant damage most of the plants came back Mallard is replacing the few that were burned.

They were punctual. My wife dealt with the estimator, and he gave a good report of what the work entailed. It was very easy to set up an appointment, and set up the down payment for the estimate.

They were terrific and I will call them, again!

Could not have been better to work with. Reasonably priced, showed up on time, very professional job. There was a question about a broken roof tile and they fixed it immediately. Office staff, estimator and cleaners were all excellent to work with.

The experience with the sales staff and the office was excellent. Our neighborhood had negotiated a reduced rate with Mallard and it was applied without my asking when they did the quote. The men who came to do the work were punctual and professional. The provided me with information on what they were going to do. And after they finished they provided information about what they saw on my roof as to the condition of the shingles and potential issues. I would definitely hire this company again.

It is a good company. They had three workers performing the service. They left the area good.

WE SPARKLE NOW. The team arrived on time, the foreman Zak was very easy to work with. We walked around the house and reviewed the work to be done. The men set to work immediately and worked the entire time. At the end we had a problem with a wall that had stubborn stains (from fertilizer spray). It was a problem that could not be anticipated in the initial evaluation. A sign of a good company is how they handle a problem situation - the Mallard staff and Manager - Todd, promptly responded to our concern, they determined how to remove the stubborn stain, a return visit was scheduled within the next couple of days. Zak returned and treated the stain, everything cleaned up. The company did not charge us extra. The work and results were excellent, I cannot say enough about the professionalism of this company and how gracious they are.

An estimator came for the first appointment and checked out all that I wanted to have cleaned. He gave me an estimate and described the process to me. Then I got a call to schedule the cleaning. They were scheduling out about a week. On the day of the cleaning two gentlemen showed up on time. They described the entire process to me. They were very meticulous in their initial inspection of my roof and other areas to be cleaned. I signed off on the review and they went to work. I came home from work and all was clean. They moved all of the furniture on my lanai and put it all back where it belonged. My roof looked brand new and all else was very clean. It was worth the money. Even now, 2 months later, all is very clean. They did an excellent job and I will use them again. I highly recommend. Only one thing I noticed, there was a slight smell around the house for a few days until we had a good rain. I think it was a mix of the cleaning agent and all the crap that was on my roof. Not a big deal and I wouldn't let it stop you from hiring this company.

I was given an arrival time of 1:30 - 2:30. I was at work, so I am not certain if they were there in that time frame. However, the job was finished by 5:00 p.m. when I arrived home. It looked FABULOUS !! So there HOA ! No more nasty letters from you. I am very, very pleased with their work and will definitely call Mallard in the future. I have also raved about Mallard to my co-workers as well. I'm just waiting for a neighbor to comment on how great it looks so I can tell them who to call. ***** (5 stars)

They were fantastic. The price was very good; it was very reasonable. The service was great. Everybody was very professional. They protected my plants. I did not have water intrude. They were great around my windows, French doors, and the whole bit. They did a great job.

They cleaned really well; however, I was disappointed with the fact that they didn't fill all my grass. Whenever they cleaned the roof, the roof was really great. It had taken the grass all that long to come back. They didn't warn me that they couldn't do that. It is fairly a large house. It wasn't as expensive as I was expecting. They never called to follow-up. They didn't give me a good enough warning about how bad this stuff was with regards to the yard. Their responsiveness to coming out was great. The guy who did the work was very professional. I would consider using them again.

The company clean the roof however, they did not clean the chiminey located in the center of the roof. I email them two times to ask why my chiminey was not cleaned and telephoned them once. I received no reponse. The clerk informed when I called that the chiminey does not belong to the roof. What a joke!!!

They did alright. The price is reasonable and competitive. They performed adequately. If they come back again I guess I would keep an eye on them. Their warranty is very unclear. We had them back for an estimated and if they want to fix something, they said it's not under warranty. This thing written on a piece of paper and I called them back for a fair bid again. I was unhappy with that.

They did an excellent job of cleaning the mildew from my roof. It was expensive but worth it.

The two young men arrived on time and were very polite. I had to leave the house during the cleaning. When I returned, the men were gone and I found that they had cleaned only the roof. They had left the two gates open to my backyard where my dogs play and exercise. Since I live on a busy street, my dogs would have been killed had I not gone around the entire house inspecting the work. When I called to complain that the work was not done according to the agreement, I was told that the gutter work had been scratched off. Hmmmm... who did that? Did they actually think I was going to pay $740 to clean a few streaks off of my roof? I was told that I would get a call on Monday to re schedule the work to be done. I waited until Wednesday late morning and I did not receive a call. So, I called them. I was told that someone would be out on Friday to finish the job to my satisfaction. Again, they implied that they had not agreed to clean the gutters and windows--but would do the work anyway. I was very upset that the company could not call me back and kept insisting that they had completed the job according to the agreement. I can only think that the company thought they could take advantage of us because we are elderly and we would not do anything about it. After expressing my unhappiness with the company, the owner called me to let me know that they would not complete the work ---but would not charge me. I think it is unfortunate that Winter Park Roofing recommends this company. I was very happy with Winter Park Roofing--but, based on my experiences, I do not think Winter Park Roofing should recommend Mallard.

We contacted Mallard through email on the weekend. Bob wrote back right away saying someone from the office would contact us on Monday. They were the only company out of 3 that responded over the weekend. Christi from the office called on Monday and was very professional and polite. She gathered our information and said she'd have an estimator come by the house in order to give us a price later that day. Marilyn ended up coming by and quoting our job. She was very professional and promptly provided all of the necessary paperwork for our quote and some information on their company. We ended up going with them after having 2 other companies bid on the roof cleaning. They completed it in a professional manner and we were very happy with their work. I would highly recommend them to anyone looking to have their roof cleaned.

First, we asked for an estimate. Marylyn Qualters came out to the house and provided it to us and gave us a discount because of a special that was going on. She was punctual and professional. We scheduled an appointment and the technicians also arrived on time. The roof was very mildewed but after their efforts, it's as good as new. They were extremely cautious not to hurt the plants around the edge of the house. Everyone was very courteous and professional. We would definitely recommend them and use them again.

Excellent job. The house looks like it could go another couple years without repainting. Black mold on thr roof is completely gone. There was only very minimal plant loss, and they went out of their way to water landscaping and lawn to avoid damage. We will definitely use them again rather than having pressure washing which damages the house.

They were very personable and professional. If you have any questions while they are doing the job, they will answer them. They also took care of my plants around the house. I am very pleased with the work and how it looks.

HOA was bugging me to clean roof. Could not find the number of the service I'd used before. I had seen Mallards truck doing other jobs in the neighborhood. Called for a quote and the rep came by and explained their service and warranty. I don't recall him trying to upsell any additional services or warranties (which I appreciated). The cleaners came a few days later and did the job on time. Likes: insured and very professional. Job went as described. Dislikes: expensive. Probably 30% higher than the last guy I used, but I have no idea if he was really insured or bonded. They did not do a great job of explaining about protecting plants. I had some damage to shrubs and lawn, bit not enough to make a big stink about. Roof cleaning is one of those jobs where the potential for damage to your house or having the workers get injured on your property is high. With companies like Mallard you have some reasonable expectation they have the proper insurance and bonds. They've been around for a while so they will probably be there if you need to use the warranty.

They are efficient and do the job. They try to protect the plants from their cleaning solution and they guarantee their work for five years. I will use them again in the future.

They did a good job. They showed up when they were supposed to show up. The price was what they quoted. I was very happy with the quality of work.