Dale's Gas Appliance Repair

iI have used Dales Gas for years for our pool/spa heater. As they are one of the few companies in the Orlando who work on this type of equipment I continued to use them even though their attitude was less than customer service oriented. Happily todays experience was exceptional. The technician arrived in a timely manner, he was very knowledgeable, helpful, identified the issue immediately repaired it and had the unit functioning properly in minutes. Great Job!!

Above

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As others have said, they are a busy company and you need to be available for when they can come out. I think this may be an area they are working on. At no charge, they sent someone out to look at our old unit and determined we would need a new pool heater. We then worked with someone else on the cost and type of unit we would need and if they could install a by-pass valve. We were told they couldn't. The installation did not go as well as planned and after looking at the direction manual, we determined a by-pass could have been installed. After the installation, Dales Gas followed up with a phone call to check on how the installation went. When the owner, Clint, heard of some of the problems we had, he went out of his way to assist us. He came out, met with us and followed up with a phone call on what would be done and they arranged for someone else to come out and at a time that would be convenient for us. These were not major issues but we got the impression the installation was not done to their high standards. One recommendation I would make to anyone who may have turned off the gas to their tank and unit is to be sure to have the gas reconnected before having the heater installed. There was a delay in using our heater because while we were told everything looked ok for the installation of the new heater, it really wasn't. We really feel that Clint and Dales Gas went out of there way to ensure we were happy customers and did not charge us any additional for the extra service he provided. We will definitely use Dales Gas in the future and feel comfortable in recommending them to others.

When Dales Gas Company came out, they told my wife that a lizard had taken out my pool heater and the cost to fix it would be $1200 to fix it. The heater problem described to the repair technician was an "intermittent" heating problem...and the problem was a lizard took out the heater?? The Dale's Gas repair technician did not leave any paperwork on the problem or a hard copy receipt. My wife was told to call and they would email it to me. Paid Dale's Gas company the $85 service charge and called another gas repair shop. The other company came out and within an hour, had the gas heater working by replacing two small parts (regulator) for a TOTAL COST of $230. DO NOT recommend using Dale's Gas Repairand hellip;.(1) the entire lizard story is total BS (2) charged $85 for a service call that provided a complete BS story and an estimate of $1200 that was highway robbery (3) never provided any documentation.

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It was rudely communicated by Dales Gas the appointment would be 10 AM, period, take it or leave it. Absolutely no attempt by Dales Gas to keep me as a loyal customer by offering some flexibility. Even after calling 10 days in advance for an afternoon appointment , anytime after 1PM. What service provider doesn't offer morning or afternoon appointments and value their loyal customers? Apparently, Dales Gas.

Very good

Did a great job and did it right the first time. Excellent work!

See comments in what they did.

extremely well , very quick. the repair took less than an hour.

see above

The technician arrive and was very polite, he was taken around to the pool heater and explained what AmeriGas had found when they'd done their system check prior to filling the tank. He was given the information that the AmeriGas technician had found and ask to ensure that the system was ready to go when the gas tank was filled.The technician got right to work, was done in no time flat and came back to the door to infom us of what had been done. The one hang up that he found was that AmeriGas had disconnected and locked out the gas feed, so he could not test the flame, but he assured me that it was ready to go otherwise. I ask if there was anything else that needed to be done prior to the tank being filled and he said no. But if there were any issues after filling to just call up and they'd come back out to fix it, no additional service charge. I was left with the inpression that the system was prep'ed and ready to go once the tank was filled.When AmeriGas arrived they reattached the gas line and began filling the tank, after the system was presurized the tech attempted to light the pilot at which time he found that most of the safety circuit was inop, disconnected by corrosion, or parts failed due to age/misuse. 10 min of troubleshooting and the tech was able to locate each of the problems and explain what the situation was. Dales failed to troubleshot the complete system even though gas nor electrical connection was required to ohm out the safety circuit, it was simply not done. When this was brought to the attention of the Office Manager (via email) the response was that I could use them or not it did not bother her. It was my fault that they had not completed the job as I had been unable to give them all of the information that she felt I should have had, course that is why I attempted to get an expert. I will not use them again.

The service was performed when I was not home. I have used Dale's Gas Appliance Repair three times and have never been present while repair work was done. They are reliable and very easy to deal with.

Worker called to determine if time was OK to come out. He arrived promptly, went right to work (despite a light rain) removing the pool light fixture, unsealing it, replacing a defective bulb, re-sealing and reinstalling the fixture.