Window World of Polk County Inc

I am very disappointed with this company. We had seven windows installed with only one installer. Sam was on his phone most of the time while doing the job. My understanding is that Sam, the installer, is a subcontractor. He had trouble with one of the windows and cracked our marble window sill in two places. He informed me that we signed a paper indicating Window World is not responsible for minor damages of window sills, etc. I contacted Window World and a representative was sent. The representative, Misty, agreed with me, but the company won’t repair it. I obtained a price of $1,750 from one contractor to replace the sill. I don’t consider this minor damage. I am so happy that only one sill was cracked. The county inspector failed the inspection due to missing screws. Misty came back and said the screws were fine and informed me the county inspector would return. I emailed the company regarding the inspection and received no reply. I called to ask when the county inspector would return and an appointment was set up. They also sent another Window World representative, Joe, to come before the inspection to check for missing screws. Joe did a good job and installed missing screws. The inspection passed so I was the able to put the window sash stops in place. However, when I did, I discovered that one of the stops does not cover a large gap. I am done trying to get satisfaction from this company, so I give up on notifying Window World. I would think twice before using this company.

Purchase and installation went ok. Installation was done in 3.5 hours, which I found remarkable. The problems began 3 months later when I learned that all the windows leaked. We found an incredible amount of mold in two large rooms. After very costly testing, and mold remediation, my home has waited for the owner and his insurance companies to address my windows and cost. I will spend over $20k to get my home back in order. I am now quoting new windows from different vendors because this company refuses to fix the leaks. His insurance company claims that he has no mold coverage in his policy so they refuse to pick up much cost. To make things more costly, I have been diagnosed with CIRS, an disabling illness that is caused by toxic black mold. I have over $10k of blood tests alone along with many other tests that has confirmed my illness. Luckily, my medical insurance is picking up some of this cost. Be wary of this vendor and read the Ripoff Report, something I failed to do.

Badly. The work is very amaturish. The door was not centered in the opening. It was shimmed all to one side causing the trim around the door to be uneven. Gobs of caulk were used to hide anything to hide Joints, but not smoothed out so the inside door frame looks very lumpy. We were charged extra for molding and threshold. The installer used our existing molding and no threshold was installed on the exterior side of the doors. We paid a premium price to hire a company with employees that are adept at their job. What we got was a middle man who farmmed the work out.

Did a wonderful job. Very professional and courteous. Would definitely consider using them again for another project.

They failed two inspections and I'm still waiting for them to fix my drywall. We are on month 7 of their 2 day install!!!!

A few years ago, I changed all of my windows to Window World windows. I couldn't be happier with them. My electric bill is about $50 less in the summer. Last Friday, I called them because one of the balances on one of the windows broke. On Monday, they called me to scheduled the repair. On Tuesday, one of their associates not only fixed the issue, but he also showed me how to apply the silicone lubricant on them. As always Window World, was polite and professional.

Service was good, had problems with screen but they came up and measured because I want a full screen. They also have a lifetime transferable warranty.

Window World was excellent at replacing the windows in the house in a timely, professional, courteous, manner. The original estimate was a bit higher than it ended up costing. I was called and told that I would be charged $461.00 less than originally quoted once the work was done. Since the house had the original windows installed in 1926 it was anticipated that it would be more difficult to remove them with the lead and other issues. I was impressed with Window Worlds honesty. It saved me a lot of money for excellent replacement windows guaranteed for life. Thank you Window World!

The company was great to deal with. The installers were courteous and polite and efficient. The product is a great quality and we have already noticed a difference in the efficiency of the windows. Would hire them again in a heartbeat.

They were very efficient and we're very pleased. It went well. It surely made a difference on our heating and cooling. It's sound-proof. They did excellent work. They cleaned up. They were very good.

All went very well. Crew arrived promptly at scheduled time, were very professional and conscientious. Did a great job and cleaned up after they finished.

Overall, the experience went well. Just like with any project of this magnitude, there are going to be some unexpected events, but the Window World team worked together to overcome them. The first visit from Window World went well. Zak came out to measure the windows and provide a quote. He was quick, knowledgeable and courteous. The quote that he provided for the window replacement was significantly lower than both Lowes and Home Depot. The quote for the replacing the sliding glass door was just about the same. Zak told me this was because my sliding glass door was not a size that they manufactured themselves. We decided to choose Window World to do this job. From the time of the agreement to the installation was about 4 weeks. The day of the installation was sort of like controlled chaos. The team of 5 installers showed up around 8:30 AM. The morning started off with rain so the installers chose to work in a pattern that would keep them as dry as possible. I would have certainly done the same thing. They ran into a few fit issues with some of the windows, but they were able to make them work. With all of the windows plus the sliding glass door to do, they had a lot of work to get done and they were trying to get it done in one day. They did finish but it took them until about 6:45 PM. There was one window that the installers had identified that wasn't manufactured correctly (it wouldn't open very easily) so this had to be re-made and installed several weeks later. When the county building inspectors checked their work, they did find one window which was missing a couple of screws. Window World corrected this as well.

The team of 5 men showed up at 8 a.m. just as the staff at Window World told me they would. They came in and introduced themselves, told me the plan for the day, and checked out all the windows to be removed and replaced. They were very professional, polite and were very neat. They kept me informed as the day went on as to what they were doing and what would be done next. They took all of my old windows away and they cleaned up everything inside and outside of the house. They showed me how to open the windows and tilt them inward so I can clean them from the inside. They were all done by 4:30 p.m. I am extremely pleased with the sales, service, installation team and with the price. I hear very little noise from the outside now and when the wind blows or it rains, the windows are solid and don't rattle or leak like the old ones did. i would highly recommend this company if you're looking to replace any or all of your windows.

Began with salesman who measured and provided pages of Xerox examples of doors(unreadable). I went into show room and was pointed to display. Saw nothing I wanted, had no offer of help or inf. I searched Internet and found what I wanted and called WW who sent another salesman to collect $. He advised 1st salesman had done door wrong and he would correct. Also noted to both salesmen to have peephole at right height for me. Some 4 weeks later a crew of 4 come for installation and find both door and peephole wrong. Door is corrected in couple oh hours. Installed the guy notes badly scuffed floor and says wax will fix. He'd inform Co. Of that peephole error. So the Co. Calls about issues and say the'll get back. I never hear so I call & the first salesman comes out and says yea the peephole is wrong and the floor looks faded. He indicates he'll get back to me, but I have never heard a word from WW. The big problem is that the installers did not use drop cloth and in cleaning up removed the Acrylic wax I had put down 2 months prior at a cost of $700. The door is beautiful, but WW is not worth the risk.

The sales process was very good and no pressure, Kevin was very nice. They were the 2nd quote I had for this job out of 3 quotes and were more than 1/2 the price of all 3. Home Depot and Costco were the other 2. The installers showed up on time and installed all the windows without creating a huge mess. The only reason I gave a B for professionalism is because the foreman kept smoking all the time around outside the house... all the windows were removed so my house smelled cigarette smoke for a while after. 18 months after, they are still doing great and they are much quieter than the aluminum framed windows they replaced. They must have a good track record because the building inspector came over mid project and never came back for final inspection. The permit stayed outside for a week unsigned before I called to find out it was completed.

Initially I only wanted some rotted window sills replaced, but the more I thought about it I decided maybe new windows was the answer. I found Window World on Angie's list. I called them and a few other companies for estimates. And honestly, the estimates I received were much less than I had anticipated. Window World had an excellent product at a reasonable price. It took a few weeks for the windows to arrive and arrangements to be made for installation. Finally the day came, and John, Frank and Juan became my husband's and my new best friends for the next few days. It is not easy having people in and out of your house over several days, and we also had to deal with confining pets for safety purposes. But the Window World crew was awesome! They were personable, professional, and had terrific skills. My windows and doors look terrific. My rotted sills have been replaced or repaired. I had odd corner windows with round aluminum columns at the corner...they have been covered with trim to match the rest of the house. The work these guys did was outstanding. The windows are beautiful. I want to adopt John, Frank and Juan and keep them forever. This was a project that took longer than any of us expected, but completed efficiently and with good will.

Window world showed up on time. There were 3 guys that worked quietly and picked up all trash inside and out. They were very professional and polite. The new windows look great, the inspection went very well. I would recommend them to friends, family, and neighbors. I will have them come out to replace the rest of the windows in the future.

He was very responsive and very timely in everything else. Very professional in somethings. He was working with me and had good presentation. His quote seems high compared to other contractors.

The windows are BEAUTIFUL, and guaranteed and quot;for a lifetime.and quot; So that's a relief since I felt the price was WAY too high--it was inflated by a $200 and quot;FEEand quot; that they charge. That's the problem... I had called them back shortly after they left my house with a quote, and asked that they add another window to the current order. I called and called, with no return phone call. I can only surmise that they didn't want to add another window to the order because they wouldn't get their gigantic and quot;FEEand quot; again! So the next time I call them, I will ensure I have more than 2 windows that need replacement. DO NOT have them replace one window without adding others to the order, or you'll be stuck paying a $200 FEE again!! As for the service/professionalism, they did a TERRIFIC job and clean up after themselves. The only reason I would call them again is to ensure that all my windows match.

On March 29th, after calling for a quote a professional salesman was quickly sent. He showed me the product to replace my old, ugly, energy inefficient aluminum windows for new double hung, double pane windows. I was a bit scared as the price was around $5,000 that my second lowest bid, but as they had good reviews on Angie's list, I decided to go ahead. They were a bit behind schedule, so they said it would be 6 weeks before they would be able to install them. 6 weeks latter to the dot, they were installing them. The windows were installed in 2 days, and they did an amazing job. The windows are not only gorgeous, but my house is at least 5 to 6 F degrees cooler without the AC on. I foresee some big savings in my electric bill this summer. I'm very satisfied, and happy to know that I won't have to buy windows until I move from my house.

They called - stumbled around on the phone a little... said they would try and find someone in my area to give a bid.... never heard from them again

Service was all around fantastic. The salesman that came to the house was quick, knowledgeable, and professional. He gave us our options, didn't try to up-sell us on anything additional, measured all our windows and had our quote within a half hour. We just bought this house and frankly, I am sick of talking to service people. He was great, and I appreciated his honesty and his efficiency. 4 weeks later, they called that our windows were delivered and ready for install. We had the crew here on a Saturday bright and early. They arrived on time and started working very quickly. I think there was a team of 4 or maybe 5 guys. Took them about 3 hours total to replace all 11 windows and the patio door. They were polite and knowledgeable. They even gave us an overview on the features of how to use the windows before they left. My only complaint would be that one of the men was a near constant smoker and his cigarette smoke was coming in the house since the windows were out while he was working. I have asthma that gets aggravated by things like cigarette smoke but I just turned the ceiling fan on and it wasn't a problem anymore. All in all, we couldn't be more pleased. Our electric bill continues to go down each month thanks to the efficiency of these windows! They are beautiful to look at, easy to use, and have really made a difference in the appearance of our house. I would absolutely highly recommend Window World to anyone looking for windows and doors.

Crew arrived at 8:30 on August 30th, 2013. They got right to work. They were very professional and cleaned all debris. Pleasant to talk to and very informative about the windows we purchased. They finished the job the next day and showed us how to operate the double hung windows. I would recommend this crew to anyone wishing to have windows installed. Window World saved us a couple thousand dollars for the same quality of windows offered by other companies for thousands more.

The Owner responded quickly with a site visit in mid April and provided an estimate within three days for several work items: bay window removal, three new windows, soffit, facia, and siding front and sides of home. I later decided to stucco instead and reduced the scope of work and requested a and quot;widows onlyand quot; cost ($1,700 approx) which was given by email in about a week. On May 4, the right side door to the storage room french doors pulled off the hinges due to rot and age. I was unavailable to have any work done until after mid May. At that time, I had Mark, the Owner, provide an estimate to replace that door and a contract was signed on May 24 for three windows (area of 113 in wide and 57 in high with two mullions, and one vinyl french door complete with hardware for total of $ 3,411. A deposit of $ 1,700 was provided in advance to allow the ordering of these custom sized windows. I was told it would take about 4 to 5 weeks for the factory to build, ship and for them to schedule the installation and obtain a City Permit. I was contacted in morning of June 27 to install on July 1 and 2. I was called back within an hour to reschedule to July 2 and 3, since they had a conflict with another customer's plans for July 3. I agreed with the change since we were staying home for the 4th of July. Their estimate of five weeks until the start was accurate and within only a few extra days. The crew arrived at 8 AM on July 2, were very courteous and removed the old bay window and had the three windows installed and completed by 5 PM. The AC was only off from about 10 AM to 2 PM while the wall was open to the outside. It was very hot that day so that helped a lot. The two employees worked steadily and efficiently throughout the day and straighten up the demolition debri in the front yard before they left. The two employees returned at about 8 AM of July 3 and began working on the french doors. It took all day for them to remove and replace this large french door, trim it out, install door hardware, set the locks to my existing keys for the house, and pick up all debri from the demo and constructon and remove it. I noticed the door sweep had a narrow 18 inch long air gap from the floor up to the door knob. John, the crew chief, tried to fix it but the gap remained. He said he will order a wider sweep seal and that should fix it, and that french door are hard to set without having problems like this. He estimated about two weeks until the sweep is ordered, here, and he can come back to install. I said OK and paid the balance due of $1,711. On or about July 23, I received a call and they scheduled John to come back and install the door sweep during the PM of July 25. I stayed home that afternoon until 5 PM to unlock the french doors (for access), but no one came out or called to cancel the appointment. I called Window World of Polk on July 26, to let them know I was upset about the and quot;no showand quot; appointment. I also informed the Owner that the french door had stuck floor and ceiling jamb locks and needs adjusting. I was told the installer had to work late at another job to finish it and was why it happened. I told them I can understand that, but why did not someone call me as soon as they knew they would not be able to make the appointment--it would have only taken a short cell phone call to do so. They rescheduled me for July 31 in PM. The installer, John, came by early that day, apologized for the mix up and replaced the door sweep which did improve the sealing except for the botttom 4 inches near the floor. He stated he would order a foam gasket piece to expand the sweep and make it seal there and come back in several weeks. He also worked on the door ceiling and floor jamb locks, but they are still sticking somewhat. He stated silicon spray would fix the problem, but he had none with him. I bought some silicon spray and it helped, but for how long is my concern? It is July 20 and no one has called to schedule the sweep redo. Overall, I think they do have a good product and the installation was done professionally, except for several minor fitment defects, and those should have been corrected much quicker or not forgotten. Why not carry these type low cost items on the truck?

It was good, but I decided not to go with them, because it was too much money. They were very prompt, he came when he said he would, it was a free estimate, I had actually given him a deposit and then decided that I couldn't do it and then he refunded the whole thing.