Blackburns Interiors Inc

Above and beyond our expectations.

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Good.

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Project went well. I was the one that stalled the job due to illness. Things went easy for us as I had work experience in administering a home rehabilitation in the past. I wrote specifications for the scope of work, checked for the necessary insurances, and issued progress payments based on work performance. Last payment was not made until the final check list was completed. They were nice people to have work for us.

Thrilled with the outcome! Installers were great and I couldn't be happier!

On June 29th as the carpeting was being pulled up, I found out they did not have enough product to do the floor and had been aware it was on backorder since the initial order was placed on June 5."We kept expecting it" The installers worked Mon-thurs as it was a holiday w/e then came back the next Monday - Tues. I work 12 hour nights and had to work wed thurs fri that second week. By Friday July 23rd!!!, all of the flooring and most of the 4 inch decorative baseboard was in. I then found out there was not enough baseboard for the closets as "Wally" didn't think I would want the same baseboard EVERYWHERE . Today July 29th the final bits of baseboard were installed. The installers were gone for 30 minutes before Mr Blackburn showed up for final payment. In partial compensation for my aggravation, they are doing valences for 2 windows at no additional charge. HOWEVER the baseboards I decided on "were not in the original estimate and are an extra $1200.00" The installer did a very good job - needs reminding about proper ventilation when using sprays and adhesives. My "A" grade for punctuality goes strictly for the installers showing up on time and when they said they would be here. The "B" for professionalism is because they never argued about the whole debacle being their fault. Not an "A" due to lack of communication with me - the customer - about availability of products and ASSUMING for what ever reason I would not want the same baseboard in the closets as everywhere else. The "A" for quality is for the actual quality of the product. It does look awesome now that it is all in place. In the meantime, in speaking with others who have used this company, their response was "why didn't you tell me you were considering them - I had a bad experience". Overall "D" is for my lost vacation time, waiting around time, frustration and time spent being very upset for the apparent lack of action and for the almost 2 weeks of living with bare concrete floors in the kitchen, dining room, entry way and both bathrooms. It is also for (in light of all the time I spent waiting for them), you would think they could wait a couple of days before showing up for payment. The owner showed up 30 minutes after the installers left for the last time for his payment. Finally, installers told me as they were leaving "you know we don't get paid until Wally does". He HAD 50% up front, PAY the guys!