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WEST END SAFE & LOCK SVC

Locksmiths

About us

West End Safe and Lock Services opened in 1997. Our store was a mobile unit, enabling us to provide on-site customer service all over central Florida. Today, we have a retail location at: 20 East Plant Street, Winter Garden, FL 34787, and we continue to provide the best in customer service and on-site customer care. West End Safe and Lock Services is at your service. There is no job too small or large. Our technicians are licensed, bonded and insured. I also believe in continued education. I hold a certification as a GSA Safe and Vault Technician and Inspector from the Lockmaster Security Institute for Training – one of only a few in the state to have that certification. For my technicians, we have in-house training programs so that our staff is well equipped to handle any challenge you might have.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Locks rekeyed, installed, repaired. Safes, sold, opened and repaired. Keys made. Commercial and residential hardware sold and installed.

Services we don't offer

No automotive.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.32 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
4.3
responsiveness
4.3
punctuality
4.3
Showing 1-2 of 2 reviews

Julie T.
09/2014
1.0
locksmith
  + -1 more
The guy arrived at my home, charged $95 after being there for less than 5 mins unable to complete any work as didn't have the right parts needed. He then called back 2 days later with quote that was 3 times over what I got the work carried out for by another locksmith.
Description of Work: Poor service would not recommend

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$95

Response from WEST END SAFE & LOCK SVC
This was a weekend call. The request was for flush bolts to be installed that we do not carry on our service trucks and the supply houses are closed. We quoted for what we thought would best secure the doors as well as look cosmetically correct. The technician attempted to repair the existing hardware to help avoid the need for any new hardware. We responded on time and in a professional manner. If the pricing was not acceptable I agree with that F rating. I do not agree with the rest of the rating. We pride our selves in trying to make all our clients pleased with our work as well as our pricing

Benjamin L.
10/2013
5.0
locksmith
  + -1 more
When the technician arrived he arrived on time, with the parts I ordered and ready to work. When I realized that I had ordered one incorrect piece of hardware he was understanding and told me that the correct piece will be ordered brought over to be installed as soon as it arrives at the shop. He consulted with me to make sure that we were on the same page before he began working. Once he began working he worked neatly, quickly, and with the greatest of care. Once the work was complete he cleaned up, disposed of the old hardware and had me inspect the work; everything was perfect. Next he went over each and every piece of hardware with me to make sure that I knew how to operate it all. The technician then present me the bill and it was all within the numbers quoted me originally. Over all I am completely impressed with West End Safe and Lock and I will continue to use them with both my residential and commercial locksmith needs.
Description of Work: I had West End Safe & Lock come in to replace all my interior and exterior locks and door hardware.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from WEST END SAFE & LOCK SVC
Thanks for the positive review [removed member name]. Call us if you need

    Contact information

    PO BOX 770051, Winter Garden, FL 34777

    westendsafeandlock.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Locksmiths

    FAQ

    WEST END SAFE & LOCK SVC is currently rated 4.3 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    WEST END SAFE & LOCK SVC accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, WEST END SAFE & LOCK SVC offers free project estimates.
    Yes, WEST END SAFE & LOCK SVC offers eco-friendly accreditations.
    No, WEST END SAFE & LOCK SVC does not offer a senior discount.
    Yes, WEST END SAFE & LOCK SVC offers emergency services.
    No, WEST END SAFE & LOCK SVC does not offer warranties.
    WEST END SAFE & LOCK SVC offers the following services: Locks rekeyed, installed, repaired. Safes, sold, opened and repaired. Keys made. Commercial and residential hardware sold and installed.
    No automotive.

    Contact information

    PO BOX 770051, Winter Garden, FL 34777

    westendsafeandlock.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM