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A/C GUYS, INC.

Heating and Air Conditioning, Air Duct Cleaning, Dryer Vent Cleaning,

About us

Whether you need a new cooling or heating system, or need repairs or maintenance on your existing AC or heat pump, AC Guys Cooling & Heating Services is ready to help. Additional contacts: (407) 654-2900, (352) 728-4262.

Business highlights

13 years of trusted experience
Emergency Services Offered

Services we offer

Air Conditioner Installation & Repair, Air Purification Systems, Duct Cleaning, & Heating.

Services we don't offer

Window Air Conditioning Units, Vehicle Air Conditioning Units.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.5180 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
8%
3
5%
2
5%
1
7%


Rating CategoryRating out of 5
quality
4.5
value
4.5
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-25 of 180 reviews

Mary W.
06/2018
5.0
heating & air conditioning/hvac
  + -1 more
The experience was very good across the board. They told me information they had found on the operation of the system. performed routine maintenance. This was the third year I used this company. I will continue to use because the go the extra mile.
Description of Work: my annual checkup

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Response from A/C GUYS, INC.
Thank you for the "straight A's" review. We appreciate you! Our goal is to make every customer contact a pleasant one. We look forward to serving you again in the future. We want to be your AC Guys for Life!

Julie R.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
They arrived after hours, did not charge any surcharge and promptly had my a/c up and running.
Description of Work: Replaced compressor on heat pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A/C GUYS, INC.
Thank you for the " A" review. We never change extra for after-hours emergency service. We look forward to serving you again in the future. We want to be your AC Guys for life!

Kenneth M.
03/2018
5.0
heating & air conditioning/hvac
  + -1 more
Great job! The AC Guys installed an AC system with custom ductwork in my workshop garage. The system looks great, totally professional. These guys worked hard, and the job proved to be more difficult than expected however they stuck with it and finished up the job. I couldn't be more happy with the work. I highly recommend the AC GUYS! Give them a try, you won't be disappointed!
Description of Work: AC system installation with custom ductwork

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,100

Response from A/C GUYS, INC.
Thank you for taking the time to give us that great review. We are a "review driven" company. More and more people value honest feedback. Positive reviews help potential customers make a decision on which company they can trust. Thanks again! We look forward to being your AC GUYS for life!

JEANNE M.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
They did a perfect job. It works like a top. I would absolutely use them again.
Description of Work: They installed a new AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A/C GUYS, INC.
Thank you for taking the time to write a review for us. Welcome to the family! We want to be your AC Guys for life. We look forward to helping you keep your new AC/Heating unit clean, healthy, efficient and energy saving for years to come. Keep in mind we can clean the air ducts to help insure pollution free indoor air quality, too.

Sheila W.
01/2018
5.0
heating & air conditioning/hvac
  + -1 more
Coldest day in Central Florida in 4 years...of course we wake up to NO HEAT. That's the way our luck is. Called them, they were out here within 2 hours. YAY! We have heat. I was worried it would cost $100's to fix. Figured out within minutes it was just a simple capacitor. These guys are the best! They have done me right every time I've used them.
Description of Work: Needed heater repaired

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from A/C GUYS, INC.
Welcome to the family! We strive to be your AC Guys for Life! Thanks for taking the time to give us a great review. We look forward to being of service again.

Pat B.
10/2017
5.0
heating & air conditioning/hvac
  + -1 more
Tech arrived late but stayed late to finish job
Description of Work: New ac unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from A/C GUYS, INC.
Thank you for the "A" grade. We want to make every visit a pleasant experience for all our customers. We truly want to be your AC GUYS for life!

Pat B.
08/2017
4.0
heating & air conditioning/hvac
  + -1 more
What could they have done better is show up on time. They had a tendency to tell me they?d be here at 8:00 and then come at 11:00. I shouldn?t say tendency because it was only one day that they came to put the air conditioning unit in, they did it in one day. Instead of 8:00 till 4:00, they work from 11:00 till 7:00 in the evening. They did a very competent job of determining what I needed and ultimately getting it all set in. I also had to have their electrician, not mine come and change the fuse box, up the amps in the fuse box. That did happen on time, pretty much. There are cheaper things around, but I don?t know if you get as good as quality. I?ve been really happy with the unit. I just had a bad experience with this one installer who I didn?t think was very professional, everybody else in the organization that I met has been. I have used them again.
Description of Work: They put in a new air conditioning unit for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$5,000

Response from A/C GUYS, INC.
Thank you for your review. Scheduling is a real challenge in HVAC. Sometimes a service appointment runs longer than expected and makes the following appointments late. However we will always spend as much time as is necessary with each and every customer to make sure things are right. We look forward to helping you keep your new HVAC unit in top, clean and efficient condition, the key to a long, trouble-free system life.

william C.
07/2017
2.0
heating & air conditioning/hvac
  + -1 more
The service call was answered the same day and was told the part was under warranty, however they did not have one in stock and needed to come another day. I paid $75 for that visit. They came back 2 business days later, replaced the part in under an hour, but then hit me with an additional $450 fee. They kept telling me the part was under warranty, implying that the work would not cost much because of the warrany and then I get hit with this $450 bill after they make the repair. I called the office to attempt to get a breakdown of the cost and was not offered any explanation except that 'it is what it is'. Their work was good but way overpriced and 'gotcha' based.
Description of Work: Air conditioner electrical component burned out (for the 3rd time in the 7 years the unit has been installed) and needed to be replaced

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$525

Response from A/C GUYS, INC.
We appreciate your comments on the recent work we did at your home. The amount we charged to install the equipment was actually less than is typical of our competitors in the area. I suggest you call other HVAC contractors in the area and ask for an estimate to do the same work. You will see that we gave you not only a fair price, but a good price for the work performed. AC/Heating equipment is the most expensive item in your home. We always suggest periodic routine maintenance tune-ups and frequent changing of the filters in order to get the most efficient and long life from your equipment. I hope after you have checked with other reputable businesses and see that the charges for the work we did are not only in line, but better than customary in the industry and that you will edit your review. I'm glad you let us know you were unhappy because that allows us to respond and let you know the reason for the charge we gave you. We look forward to serving you in the future and you can rest assured we do our utmost to keep your costs as low as possible. We want to be your AC Guys for Life! Follow up: I guess Mr. [Member Name Removed] didn't take our suggestion to call around about prices. It's too bad some people are quick to complain when there is absolutely nothing to complain about. We hope to be of assistance in the future though.

Eric E.
06/2017
5.0
heating & air conditioning/hvac
  + -1 more
They were able to come out fast to take care of the issue. I didn't have to wait very long at all. The price was pretty fair and they didn't try to sell me anything new when all I needed was a tuneup. I would absolutely use them again. I have been using them for a couple of years now.
Description of Work: They did maintenance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from A/C GUYS, INC.
Thank you, [Member Name Removed]!

Christine C.
05/2017
4.0
heating & air conditioning/hvac
  + -1 more
They will come out and fix your problem. It might not be as cheap as you'd like it to be but it will get repaired. They come out on weekends and they are pretty punctual. They're pretty decent and I like them. I've used them lots of times before.
Description of Work: .

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$250

Response from A/C GUYS, INC.
Thank you for taking the time to give us a review. Your review helps others decide who to trust. We work very hard to make sure every contact is one that is positive. Professional service at a reasonable price. Thanks, again.

Susanne O.
05/2017
5.0
air duct cleaning, dryer vent cleaning
  + 0 more
The job went well. They worked quite quickly and I believe thorough. The 2 workers gave advice about the outtake vent. They didn't leave any mess behind.
Description of Work: Air ducts to Air condition/heat vents were cleaned out and disinfected. Dryer vent was cleaned out and the 2 Gentlemen helped me clean out the inside of the dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A/C GUYS, INC.
Thank you for the "straight A's" review. Our technicians do their best to make you an AC GUYS customer for Life! We look forward to serving you with all your air conditioning and heating needs in addition to duct cleaning.

Connie T.
04/2017
5.0
heating & air conditioning/hvac, insulation
  + 0 more
would recommend them to others looking for a new air conditioner.
Description of Work: had a new air conditioner installed and they also followed up a week later to make sure we were happy with the performance and the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from A/C GUYS, INC.
Thank you for taking time to give us a "Straight A" review. We look forward to helping keep your new AC System working efficiently for years to come. We want to be your A/C Guys for life!

Paul S.
03/2017
1.0
heating & air conditioning/hvac
  + -1 more
The technician said the check up would be $29.95 and that there would be an additional $95 charge for a pound of Freon. At this point, I told the technician not to provide the service because I felt like they were trying to overcharge us.
Description of Work: A technician came out to do an a/c check up.

Rating CategoryRating out of 5
value
2.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Response from A/C GUYS, INC.
Unfortunately the cost of freon has gone up significantly. If you check around with other AC companies regarding the cost per pound, I'm sure you will get the same or higher cost before making the decision to give us a bad review. I trust you will amend your review you gave us since many people rely on reviews from other customers to choose an AC contractor. We look forward to serving you again in the future. You can trust AC Guys to give you the best service at the best, honest pricing.

Eric E.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and knowledgeable on the product. Great add on to any house and they are diamond contractors so I got 12 years warranty instead of only 10. Great company. Will use and refer to all.
Description of Work: They installed a new Mitsubishi ductless wall unit for master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from A/C GUYS, INC.
Thank you for the "straight A's" review. Our goal is to make every new customer a customer for life. We look forward to helping you make sure you get a long, efficient life from your new Mitsubishi ductless unit.

Cindi N.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Was very pleased with the installation of the ducts and later with the yearly inspection.
Description of Work: Had new ducts installed and yearly inspections done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from A/C GUYS, INC.
Thank you for taking time to give us a review. We appreciate you and look forward to serving you again. We want to be your A/C Guys for life!

james A.
03/2017
1.0
heating & air conditioning/hvac
  + -1 more
It did not go very good. After the 1st scheduled appointment, they did not show up. I needed heat so I called them and informed them how cold it was! They finally came another day and informed us we needed a new unit. Another company informed us that our ducts were not connected however this company told us that it was. This company are liars and cheap! They took my $5,500 AC unit (that i had for 2 years) and installed a $4,300 unit. They charged me $4,500 + the cost of my AC unit that they took. They are thieves!
Description of Work: Replaced furnace.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Jeremy S.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
They came out the same day I bough the deal. The workers were perfect.
Description of Work: Big deal purchase for $279 for a NEST or Honeywell WiFi Thermostat installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$279

Response from A/C GUYS, INC.
Thank you for the A+ review. We appreciate our customers and our goal is to prioritize and see you as soon as possible. We hope you choose A/C Guys as your A/C Guys for life!

Mario P.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well, All work was done in timely fashion
Description of Work: AC serviced

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Response from A/C GUYS, INC.
We all appreciate you taking the time to give us a review. Our goal is straight A's from every customer. We look forward to helping keep your A/C & Heating system working efficiently for years to come. Routine maintenance tune-ups [Member Information Removed] inspection as well as frequent filter changes will help you get the longest, most energy efficient equipment life. Thanks again for your kind words.

Joseph M.
03/2017
1.0
heating & air conditioning/hvac
  + -1 more
the young man that came to service the a/c removed the coils to clean them and re-installed them. I watched him drop the coils taking them to the driveway to be cleaned. He re-installed them and added some freon to the system. With in 2 days the unit stopped cooling. I called our normal a/c company and they found a large freon leak in the coils. We have had no working a/c since your service call and I am now told we have to replace our entire a/c system to the tune of 5,000 to 6,000 dollars. I will not call nor recommend this company.
Description of Work: a/c needed recharging

Rating CategoryRating out of 5
quality
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$400

Heather S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Ben and Jesus did an excellent job! Showed up on time and took their time to make sure everything was installed correctly. Walked me through the new AC unit when the job was finished.
Description of Work: Installed a new AC unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,100

Response from A/C GUYS, INC.
We all appreciate you taking the time to give us a review--and "straight A's" Our goal is straight A's from every customer. We look forward to helping keep your new system working efficiently for years to come. Routine maintenance tune-ups and inspection as well as frequent filter changes will help you get the longest, most energy efficient equipment life. Thanks again for your kind words.

Troy S.
02/2017
2.0
heating & air conditioning/hvac
  + -1 more
Everyone was nice and professional but after so many adjustments, repairs and fixes, I just lost my confidence in them.
Description of Work: In April 2016, they came out on a recommendation and gave me a fair quote on a Rheem AC and air handler. They did the work in a timely manner and all seemed to go well until the AC didn't work weeks later. They came back out and fixed it, then again in a few days and over and over again, about 8 times total to fix, adjust and repair before the one year warranty was even close to expiring. February 2017, they came out for a yearly inspection and said mold was in the system and the air duct was ripped where they did their work - and it wasn't their fault and it didn't fall under their warranty.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0


Response from A/C GUYS, INC.
We are sorry to hear you were not satisfied with the way we handled your AC/Heating installation. We researched the job and found the technician made photos of the job, including the duct work, when he did the work. The duct work had no problems at that time. The new unit was connected to the existing duct work. Had there been any issue with the duct work, the technician would have discussed it with you then. Duct repair would have been a separate charge at that time. A year later, when the technician did the maintenance tune-up, there was damage to the duct work. The technician brought the issue to your attention at that time. Existing duct work is not included in the warranty on your unit and would not be covered under the warranty a year later either. We are sorry for any misunderstanding. Please be assured we do our very best for our customers and look forward to helping you get a long and efficient life from your AC/Heating system.

Steven C.
02/2017
4.0
heating & air conditioning/hvac
  + -1 more
He was happy with the service he got. He did complain that they never came back to re service it or re check it. He liked the job they eventually did.
Description of Work: He got a new unit installed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from A/C GUYS, INC.
Thank you for taking time to give us a review. We want to help you maintain your new unit so that it will give you many years of efficient service. Contact us to schedule your annual or semi-annual maintenance service. Thanks again for choosing A/C Guys, Inc. We want to be your AC Guys for life.

heidi B.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic. Great service, punctual, dependable, very professional.
Description of Work: Install brand new ac/air handler

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Response from A/C GUYS, INC.
We appreciate that you took time to give us a review. Most consumers depend on unbiased feedback when choosing a service company. Keep us in mind for all you HVAC needs. We look forward to being of service again in the future. Thanks again for the great review.

Robert & Zach I.
02/2017
4.0
heating & air conditioning/hvac
  + -1 more
Good. No major issues. Alerted me to watch certain things.
Description of Work: General heating and air conditioning preventive maintenance.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$40

Response from A/C GUYS, INC.
Thank you for taking the time to give us a review. Of course we're always shooting for "straight A's". We look forward to helping you get a long, efficient life from your AC/Heating system. We want to be your AC Guys for life.

mike G.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
I liked their professionalism and the personality. The quote was very detailed. They were good. They should be more personable.
Description of Work: I got an estimate from them for the air conditioning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$5,400

Contact information

13312 W Colonial Dr Unit 2, Winter Garden, FL 34787

http://www.ac-guys.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Dryer Vent Cleaning,
Insulation,
Electrical

FAQ

A/C GUYS, INC. is currently rated 4.5 overall out of 5.

Sunday: 10:00 AM - 4:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

A/C GUYS, INC. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, A/C GUYS, INC. offers free project estimates.
Yes, A/C GUYS, INC. offers eco-friendly accreditations.
No, A/C GUYS, INC. does not offer a senior discount.
Yes, A/C GUYS, INC. offers emergency services.
No, A/C GUYS, INC. does not offer warranties.
A/C GUYS, INC. offers the following services: Air Conditioner Installation & Repair, Air Purification Systems, Duct Cleaning, & Heating.
Window Air Conditioning Units, Vehicle Air Conditioning Units.

Contact information

13312 W Colonial Dr Unit 2, Winter Garden, FL 34787

http://www.ac-guys.com

Service hours

Sunday:
10:00 AM - 4:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM