Wildwood Kitchen & Bath Inc

Horrible experience. Horrible people. We deal with them all the time and the owner is like a monster. He's a thief. He overcharges everybody. He's just a rough guy. He bullies seniors. I will give them zero overall or what's the lowest you can give them. They're extremely high-priced. The quality is not a problem. They're just as good as anybody else, but not better or worse than anybody else. It is just that they gouge people. I will never give them an A. Wildwood was a disaster.

Never called them because a neighbor and good friend had them over to give them an estimate and, after checking with them several times, finally got an estimate which was very high. They did not appreciate the way the person that came to their house to give them the estimate treated them so I decided against contacting them.

Trouble with counters in Master bath room and they had to be redone and cut to fit on the counter.

It went very well except for one of the contractors attitudes which was obnoxious, I would use them again as long as they did not use that particular contractor.

Professional from initial consultation to finished product. Plan to use them again for the bathroom update.

Terrible. We wanted to sign the contract about May 25 but the salesman said he would come to the home for us to sign 5/31, and we gave him 50% deposit. They were supposed to have a person to remove the window and install glass blocks, but could not get one so we scrambled to find a decent contractor. They also could not locate a vanity or sink we wanted so we got our own (a dresser on legs from Pottery Barn and a square surface mount sink.We were promised we'd be contacted "Monday or Tuesday" by the scheduler. When we called we were told :1. He was in the hospital 2:Production was backed up and our schedule cold not be met. We said we would cancel the order, they got irate. Tear out began 6/9. They delivered the pan, but we rejected it because it had a crack in it.On 6/30 the walls and fixtures were installed but the plumber would not install the sink (we found out later that despite salesman's promise he was ordered not to touch it). The shower was installed higher than the glass walls, so we "insisted" they put in the proper height of 76", they wanted more money and we said no, that it should have been put in properly. Meanwhile, a neighbor and I installed the sink and did the plumbing. Due date for glass installation of 7/20 was missed, and when installed 7/22 the glass company noticed the wall where the door is mounted moved in and out.. After much "buck passing" and numerous calls they came out, removed the glass and chipped the glass. The Jetta stone wall developed a crack. The drywall/texture people were supposed to come 8/7, but did not arrive until 8/10, we couldn't paint until 8/11 and finished just moments before WWK&B came out to install the new Jetta stone wall. Glass Co. came out to install door 8/20 but could not do it because WWK&B took the hinges. There were many other problems, too.

Heard good things about them but decided to yse someone else

The whole staff was very punctual, respectful, and kind in working with me around my doctors appointments. I had a wonderful working relationship with them and recommend them highly.

They did a great job, Greg, the owner had excellent ideas on the redesign. There was no problem with changes being made as long as it was before materials were ordered and the work started. The workers came when scheduled, were polite, careful and did quality work. Any issues were promptly taken care of. I will definitely call them for my next remodel.

Two installers arrived on time and proceeded to get right to work. They fully explained what had to be done and how they were going to do it They were both knowledgeable and professional and left the area as clean or cleaner than it was when they started their work. One installer said he could save me some money, which he did. The company cheerfully refunded us the difference, without having to be contacted. We are planning work to with this company for other home improvements. I strongly recommend this company.

Very prompt, arrived on time. Received call within 2 days to tell me they were unable to assist me.

Provided pricing. never followed up with us. We went with another contrator. very satisfied.

Service went well. Employees were professional, punctual and hard working. All work was completed as contracted for. Salesperson was considerate, responsive and patient with our decision making process.

I don't think their price was out of line. They were easy to deal with, they did what they said they would do, and when they said they would do it. I think the main person who worked on our kitchen was part owner of the organization so he represented it very well. The quality has been excellent and their responsiveness was very good. The service was excellent. Their professionalism was very good.

Signing contract was fairly easy except they refused to honor Angie List Coupon for 10% discount and instead gave us a $500 discount which was standard. Mike the sales person seemed very friendly, but proved to be less than honest when he told us that the faucets he recommended would stream water to the center of the sink bowls and not on the drain. He assured us on 2 separate visits that the 3 faucets would meet our wishes. When we complained to him at the end of installation, he said that he didn't remember the conversations and we were stuck with the faucets he recommended. He also said that they don't make bath room faucets that do that. We were also suppose to have an exhaust fan replaced and that never happened even though we left message about that. I would give management an "F" about being unreasonable about allowing us the Angie Coupon that we got on line from your site and the refusal to change out the faucets for free with ones that met our requirements. We would say that management is only worried about the money and not the customer . The customer is not right as far as Wildwood Kitchen and Bath are concerned. Mike, the sales person, went to his manager on the coupon and Mike said his manager said No. That being said, the professionalism of the work men was very good and they strived for perfection except for the master bathroom counter that had a visible seam where the two pieces of counter tops came together. Based on that, We would have to give them a "B" on workmanship even thou the installer had been with them for 17 years. After Angies List contacted them they finally came back to replace the counter top. They sent the salesman back first and he kind of agreed that it looked bad, and then they sent one of their technicians and he said that they would try to fix it, but may have to make a new counter-top. Took them about 2 weeks to get the new counter-top made and they installed it and finally put in the bathroom fan. Owner called to apologize and said that none of his people told them about the problem. Seem to me that the right hand does not know what the left hand is doing at this company. Told the owner that I was satisfied with the new counter-top, but that I noticed that one of the shower walls was showing some streaks in it, but we were not going through another problem with the job because we were not going to do without the shower for any length of time. Overall, I would not use Wildwood Kitchen and Bath again for any work.

e else instead of losing a customer and make a customer angry.

We have not used them as yet. Feel they would do a good job & will talk with them again.

Picked out products, paid half down on Oct. 15. There has been no work done yet, nor have I heard from them.

A horrific experience with Denise (co-owner). Signed contract on 8/13 & paid for half of total cost. Was told that job would be completed prior to our vacation on 9/7. Received "revised" invoice for additional $265.14 in mail 9 days later because she "forgot to add wall by sink". I consider myself a reasonable and honorable individual & would not have had a problem paying the additional monies if I received a phone call within a couple of days after signing the original contract, acknowledging her error, but 9 days later?!?! Finally received a call on 9/18 to arrange an install date now set for 9/26 & 9/27 but..........the installers ran short of tile. I was told that it was all "my fault" because I "changed my mind". The fact is that the only thing I changed my mind about was the color of "pencils" (borders) which I was never given the opportunity to select in the first place and 10 decorative tiles in lieu of overlaying diagonal (accent) tiles atop diagonal tiles which would have looked ridiculous. I offered to pay for the 10 decorative tiles. On 10/17 (3 weeks later), my kitchen half done and totally discombobulated, the installers show up with yet another bill for an additional $835.45 with a note attached reading "collect check before start the job". I don't believe 10 decorative tiles cost that much. At this point, Denise threatened to send the installers on their way and leave me with an incomplete job. When i told her that I would be meeting up with Seniors vs Crime she backed down and told me to go ahead & pay the original amount due of $1346.50. There was no way I was going to be intimidated into giving her the balance due until the job was completed. Denise was disrespectful, arrogant and downright dishonest in my dealings with her. She hung up the phone on me twice and was insistent this charade was "all my fault".

Excellent workmanship. Replaced some marred cabinets without any questions.

Every thing was on time as promised. The removal of the old shower took a half a day the crew did a great job and clean up afterwards was satisfactory. The next day the plumbers came in and did their job. Had to wait 5 days for installation of the new shower walls which were custom made. Two later the frameless glass shower door was installed. All work was done in a Professional manner. The project was a little expensive but we are completely satisfied with the results.

I thought Wildwood Kitchen & Bath Inc was professional and timely. They showed up on time for the quote. They completed the quote in a comprehensive way. They were courteous. Their quote was high that's why we didn't go with them. In hindsight, I wish we had because the company we worked with has been frustrating to work with. I don't know what it would have been like to work with them. My interaction with Wildwood, I would call and A, their price I would call a B.

Eric at Wildwood kitchens came to our home and took measurements and a detail of what we wanted done. We then went to their store and picked out jetta stone color, granite color, type of sinks with faucets and remaining hardware. From then on everything went like clockwork without even a missed appointment. George their scheduler worked closely with us to coordinate all the work to be completed. Never did the workers not show up as scheduled and always acted professionally and cleaned up after themselves. We were promised work completion before Thanksgiving and inspite of the small window of time, all work was completed on time and to our satisfaction. I highly recommend them to anyone.

I had a wonderful experience with Wildwood. They are responsive and professional.

I received wonderful assistance in finding the pantry design I wanted from the sales person (along with a guestimate on the price of the unit); upon my request, he came to my home and had wonderful ideas re: the minor carpentry that would be necessary to install the unit. He gave me an estimate which was significantly higher than I had expected so he said he would have to talk with the boss (owner) to see if there was "anything they could do". I then received a fax with the same price (no explanation, no effort to reduce/negotiate the installation price). So, I assume they don't want my business or are only interested in "Big" jobs. At any rate, in this economy, most businesses are at least interested in some price negotiation (however small) just to get your business, the business of your friends, and any future business (I have several other projects planned for the next couple of years). Ultimately, my decision to not use this company was based on their arrogance vs. the money. Businesses that do not feel the need to EARN the customer's loyalty and have a "take it or leave it" approach will be less than accommodating if there is a problem with the work. I'm so sorry because I really wanted this pantry and was ready to have it installed the next week.