Munn's Air Conditioning

They're very professional! The workman are neat clean and polite. They're knowledgeable and know what they're doing and answered all my questions. I would highly recommend them.

Very good and very prompt

They came and checked out the air conditioner and said it definitely needed replace. Within a day, they brought us a new air conditioner. The price was comparable, even better than some other people, it was a good price.

We use Munn’s, because they put in our air conditioner. They’re excellent! I think the price is comparable to other people. Original our air conditioner died. We called them, they came out and gave us an estimate, how much it would cost, and within a day they had a new air conditioner installed.

unknown

unknown

.

.

Called at 7 am, they had a guy out by 9 am. Very responsive.

unknown

unknown

unknown

The Munn's installation team was ABSOLUTELY PERFECT and very professional! These folks busted hump to get the job done in one afternoon and kept at it (on a steady diet of cold iced tea and root beer from our refrigerator) until dusk. We were extremely pleased with the work. We were so pleased that we asked Munn's if there was a service plan they offered for small businesses that bumped us to the front of the line when the A/C systems failed. They replied that the Mitsubishi system had a 5-year warranty and that the Bryant system wasn't a system they generally serviced (which is weird because Carrier bought Bryant and Munn's is a Carrier reseller) but that they would still service it under "the plan." Then the post-install service department happened...otherwise known as "the plan"... The Bryant system failed twice within 180 days of signing the agreement, but Munn's managed to find a way each time (the fine print) to say the repair wasn't covered by "the plan." Each time the Bryant system, which is only 3 years old, was serviced it cost us north of $400 for the visit, parts, service call technician time, etc. Today, 05/14/2015, the Mitsubishi unit's condensation removal pump shorted out and caught fire from the inside of the pump (obvious defect in product only being 1.5 years old). The pump therefore stopped working because it burned up and then proceeded to pump water all over the IT room and yet Munn's managed to find a way (the fine print) to say the parts weren't covered by "the plan." I'm beginning to see a pattern here... I've now been waiting for four hours on an "emergency" return call for Munn's to tell me how they plan to rectify the situation. I believe "the plan" is to wait until the office has enough water in it to fall into a sinkhole. I've since called a reputable Heating & A/C company with a fire in their belly and a small business hunger to SERVICE THE CUSTOMER. From the time I called Sunshine A/C to the time the problem was resolved was 45 minutes. Sometimes it isn't about the money...it's about the service! To make a long story short...I recommend using Sunshine A/C instead of Munn's. Munn's has gotten too big for their britches and they've lost the small business appeal and any care for their customers. 'Nuff said.

unknown

It took about 11/2 hours which included necessary welding of copper pipeline.

unknown

unknown

The service has been very good. They are very punctual and they are professional with the work and contacting me. They are efficient and I have had no issues. They call ahead of time and they send a notice in the mail for appointments.

They came when they said they would and promptly did the work. They explained how everything should work and it has been working great. They were courteous and very neat.

serviceman arrived within 1 hour of my call

They are generally an efficient company. Their price is reasonable. When I did research with respect to initially using them, their price was competitive with other companies. I would give them excellent grades.

They were on time and very efficient. I purchased a yearly contract for their services. I totally recommend this company.

They are accommodating. They are very good at being reasonably price. They are cautious of your flooring by putting things over their shoes.

They are prompt, and don't try to sell you something that you do not need. They just come and do the job and take care of the problem.

Everything was fine. They showed when they said they would and we were very pleased with the work.