Northwest Florida Heating & Cooling Inc

It's a long story. Bought a house in a new development in which they were the initial installer of the system. The system came with a five year, parts only, warranty. Within two years, the initial compressor failed. They replaced that under warranty, charging $350 for the labor. The replacement compressor came with a one year warranty (bye-bye, five year warranty). Three years later, the replacement compressor failed. Two months prior to that, the system wasn't cooling, and we called in a third party. The refrigerant was gone, which they recharged. In retrospect, the loss of refrigerant (normally good for 10-15 years) is indicative of a leak in the system. Since the refrigerant is also the lubricant for the compressor, it helps explain two compressor failures. The first telephone conversation I had with them after the failure was determined included the statement that the compressor was still under warranty. When the service agent was on site, I was apprised that the warranty was for only one year, and that it would cost approximately $1800 for a replacement. Long story short, the initial installation was flawed, in that a very minor (but major), slow refrigerant leak was introduced. I'm dismayed on several fronts - first, that they wouldn't honor the original warranty, and secondly, that would charge $192 to verify what I already knew. In my opinion, this is basically a "milk the customer for all he's worth" organization. My recommendation is to avoid them at all costs. And, by the way, we found a nationwide service that installed a new system, complete with ten year warranty on both parts and labor. The installation was professional and thorough, and the new system is much quieter, even though it was a "builder grade" (i.e., least expensive) unit.

Bob and Brian came out to install a brand new A/C, the install went very well. They insulated the closet and put brand new ducts in the attic. All the work took time but did an outstanding job!

The central A/C unit began making abnormal noise during shutdown, along with a loss of A/C efficiency. The unit was under warranty as part of a new construction home purchase. Their first attempt made little difference, and after a couple of visits, determined that the compressor was defective. While the compressor replacement was free under the warranty, the labor was not. Because of the number of visits to correct the problem, they wound up eating some of the hours required to get the unit back to functional (a plus in terms of rating them) - our out of pocket costs were higher than we thought they should be, but that's an issue with the Carrier warranty program, not the service provider. The unit has performed flawlessly for the last year since they repaired it, so while it took awhile to get to a final solution, they got it right. The service personnel were very professional and courteous, and timely in terms of keeping appointments.

They are dependable and trustworthy. They just have a quick response and they find out what is wrong right away and they get it taken care of right away. My air conditioner is on the roof, so I can only assume that they clean up because I am not up there. They work around my schedule and quick. Since I didn't compare pricing, I am not really sure if they are the most expensive or the least expensive. They are responsive, and as a matter of fact, I think I had them come out on a holiday.