
A to Z Statewide Plumbing
About us
A to Z Statewide Plumbing, Inc. is a Full-service plumbing contractor servicing all of South Florida including Holllywood, Miami, Fort Lauderdale, Pembroke Pines, Weston, Pompano Beach, and many more cities throughout Dade, Broward and South Palm Beach Counties. We specialize in the ability to service and perform emergency and routine plumbing repairs. In addition, we perform preventive maintenance checks, service of existing equipment, and installation of new plumbing fixtures. We also maintain and clean septic tanks, grease traps, and storm drains. Environmental remediation is also available. A to Z Statewide Plumbing has an extensive history of repair and service on all kinds of plumbing systems. We provide quality workmanship with professional, dependable and courteous service every time!!! We offer 24-hour emergency service so that you can count on A to Z Statewide Plumbing to be there when you need us the most. Our trained technicians use state-of-the-art technology to diagnose and repair existing systems and always use the finest equipment in the industry for installations. Furthermore, our technicians price by the JOB not by the hour. It is our commitment to ensure you get an objective opinion and reliable quote before we perform any work. EMERGENCY PLUMBING IS OUR SPECIALTY 24/7/365
Business highlights
Services we offer
& Sewer Camera Inspections, Backflow Installation and Certification, Drain Systems, Drainfield Repair and Installation, Environmental Services, Leak Detection, Plumbing, Pump Stations, Residential & Commercial, Restaurant Grease Waste Removal, SSES Plan A and B, Septic Tank Services, Tankless Water Heater Installation, Vacuum Excavation Specialists, Water Heater Installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
82% | ||
9% | ||
4% | ||
3% | ||
2% |
Once I paid for the special through Angies List A to Z called me right away and told me the tech would be out there in about an hour and a half. I was so surprised when he showed up on time, especially on a Saturday . The tech's name was Dan and the first thing I noticed was he was clean shaven and he had a clean company uniform on. I asked a lot of questions and he took the time to answer them. By talking with him I could tell he was honest which to me is the most important part of doing business with someone . He fixed my leaking p-trap in the kitchen and I was expecting some added charge but he explained everything was included in the Big Deal special. He also explained how they charge for the job and not by the hour which is a plus. I was also amazed to find out the job is warranted for one year . I then got this folder with some good information about saving energy and he even put in two coloring books for my two girls . I am still blown away by the excellent service I received.
"I first want to start off by saying how terribly sorry I am for the uncharacteristic type of service that we provided you and there is absolutely no excuse for this as we PRIDE ourselves in our Products, Services, Knowledge and Value that we provide. As we discussed this morning there were many ways we could have prevented this and in no way want any of our customers to feel the way that you do. We have a REAL 100% Satisfaction Guarantee that is printed on the back of our Straight Forward Pricing Guide That states if you are not 100% Satisfied with the service we have provided we, will refund all of your money. If our plumbers smoke or swear in your home, are not drug free, do not wear shoe covers or leave your home without cleaning up, you do not pay for the service. If a repair fails in the first year, we will repair it again absolutely free and for our Diamond Club members it is a full 2 year guarantee. I want to Thank you for allowing us the opportunity to service you and the time you took with me on the phone this morning and again apologize for the way we made you feel as we strive to make all of customers and clients feel like there is no way they can lose by doing business with us. We fell short of that this time and I am willing to what ever it takes to gain your confidence again. I will be mailing you a letter with some service coupons in hopes you will give another opportunity to show you why we have carried an A rating on Angie’s List and was Awarded the Super Service Award for 2009. On behalf of my Staff and I, it is my sincere apology and promise that this will not happen again. Have a Great Day !!! Sincerely Donald B. Kitchen / Director of Operations."
"I would first like to apologize to this Member for any and all misunderstandings that may have taken place as this is clearly is nothing but that. I also truly believe that we could have and still can work out what ever it was that got this customer to this point of frustration. We offer a Full 100% Satisfaction Guarantee and we aim to hit that target with EVERY one of our customers and clients and if you check our record We are on the Angie’s List Honor Roll. I am shocked as only 6 short months ago this customer rated our company with straight A’s and that is the rating we maintain to date and invite you to review all of our reports as we stand by our Guarantees. It leaves me to wonder how this can be? As this customer stated in his post I myself the General Manager tried calling the husband numerous times who I was directed to call by the wife and he would not answer or return my calls. I then called the wife who said please contact my husband and I tried to let her know he was not returning my calls. I am very disturbed by not having the opportunity to make right what might have gone wrong. In response to the actual post, this customer is one of our Diamond Club Members and does receive a free annual inspection of their entire Plumbing system as well as a 25% discount on any and all repairs and can use their accumulated dues towards any product or service we offer amongst other great benefits. Although we were there for their scheduled free annual inspection, the customer told our CSR that he would like for us to look at his garbage disposal and a faucet so we gave that high priority and the price was not $500.00 to replace the faucet and not $560.00 to replace the disposal as we have the paperwork that states to install a new ¾ h.p. garbage disposal with a 12 year guarantee and to fix the faucet with all of the Members discounts and dues they had paid in which was $47.70 the total cost was $379.05. We require all of our technicians and staff to fill out paperwork whether it is an invoice for work performed or a proposal for work proposed or spoke about so that we have a record of our visit. We would NEVER make someone sign any of our paperwork especially a proposal in which they do not want to do the work. However if the work was done or the customer wants to move forward with work we ask that they sign that they agree to the terms and conditions of the proposal so that the job can be scheduled or are satisfied with the work that was completed as is standard in the contracting industry. But would NEVER make someone feel they have to sign it as this is your right. I truly do wish that this member would give us the opportunity to show how much “We Care” which is imprinted on the Red Carpet that we put down at ALL of our customers door before entering their home as I am positive that this can be worked out. We are here for them as I do want to respect their wish and not contact them. So in closing I want to again personally apologize to this member for the misunderstanding in hopes they will contact us."
Licensing
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