A to Z Statewide Plumbing

unknown

They worked very diligently.  They were very respectful of our property and worked efficiently.  They worked in a manner that allowed us to always have access to a restroom in the house throughout the entire process.  Ted, Trevor, and Laz were the crew that came to our home each day.   They worked long hours to get the project completed in a timely manner.  The inspector that came out to check the work found no issues.  Anyone who uses this company will be pleased.

The plumber did a good job and got the job done.  I just thought the price was a bit exorbitant.  But, this company does know their stuff and their quality is very good.

am not sure why, but this company has really slipped in service, dependability, and availability since last year. I have several properties and have called several times for emergency service and they are not able to get someone to me in a timely manner, so I have used some one else.  Nevertheless, I decided to hire them to replace a sewer line for me, which they originally told me they would have to schedule a week out.  I was trying to get it done before Thanksgiving, and then decided I would have to wait till after since the celebration was at my house that year. They  said they had to schedule a few days out to get the permit and  couldn't do it before Thanksgiving, so I told them I wanted to do it right after Art Basel on December 10.  They told me they would try to get to it that week, but most likely it would be the next week, but no later than Monday.  I had the check ready for them from the first of December, but they did not get anybody by to pick it up until Dec 5. The next week on the 11th. they had one of the employees call me and tell me that his mother was in the hospital and he couldn't get to pull the permit that day as he'd hoped, but I couldn't cancel because he has already ordered some things.  I called the office and spoke to Bonnie and someone else, telling them I really wanted the work started right away, and I have renters coming wends the 19th, and asked isn't there anyone else that can pull the permit.  I considered this emergency service, because I rent out the house and if the problem isn't fixed the sewer will back up in the house on renters.  It seemed apparent to me that they were preparing me to make excuses for not starting work promptly already, and I made it clear that this would not be okay with me.  I felt stuck, becausee I had already given him a deposit and he had said he already ordered parts. I am not sure if I believe that his mothers being in the hospital was keeping him from working at all this week, but even if it was  the reason I went with a company that was not a one man show is so that if one man was out - someone else would cover.  Anybody could pull a permit, but this company thought it would be best to wait for him, in spite of my urgent need to fix the  problem of sewage backing up in my living room. They could have got a secretary to pull a permit.  Friday around noon they called and said they just found out my deposit check bounced that morning. As it turns out, I had first got a cashiers check for AtoZ for the entire $5200.00. by the time they arrived, I had lost and cancelled this check, and it had not been properly credited at the bank yet. in any case, when I called at noon and assured I could give them the money that day, they still would not send someone to meet me at the city to take payment and pull the permit.  I brought a new cashiers check to the office, but it seems the guy with all the paperwork was still unavailable.   They started telling me about the other emergencies they had a Sawgrass mall, etc...but I think my emergency was first and I was on the emergency waiting list before these people.  I never got a voice mail, e-mail, or text message that the check was a problem, and even if it was - I have done a lot of business with this company and they knew I needed the problem fixed and would come through with payment before commencement.  I am disappointed that someone made the decision to pull from my job to handle another, and I think the check was just an excuse for what they were alredy doing - putting other peoples emergencies before mine.  THis company needs to hire some quality people to replace the good people they lost if they want to keep any business. They will have to really surprise me in this upcoming job for me to consider using them again.  I should have at least got a e-mail, text message, or voice mail to alert me of the problem, and I had requested you to pull the permit as soon as possible a
The office staff sai they didnt want me to be disappointed by their service, but if thats how they feel they should keep to their promise of trying to move your service to a sooner date rather than squeezing other jobs in before yours and making you wait longer. You need to work to solve customer problems for a good reputation, not make excuses.  If its true that you told your employee to sit in the office for 4 hours today instead of puling my permit due to NSF -after as much work as we have done together  and are planning to do - that was a poor business decision. Some companies make excuses, and some companies solve problems.

I had used this company before and called when I had a plumbing leak in an upstairs bathroom making a wet spot on the ceiling below.  They could not get someone out in a timely manner - I had to wait 2 days.  When the guy did come, he said he could not address the problem because it was behind tile, and he wasn't allowed to risk breaking the tile, even with my consent.  He charged me the $98.00 to come out, which he said he would later apply to the cost to fix it if I had him return once I had the wall opened.  I called another plumber and he broke in the wall and fixed if for about $145.00, to the 2 day wait for the first guy, and the $98.00 credit toward a future repair were a waste of time.

So at that point, I called the company Manager to ask what the heck was going on.  He said that they only work from their national price book which is a standard in the industry and that everything is packaged to include labor.  He said that the $30 in parts was identified for my information, so they took the $429 amount and subtracted the $30 for parts and said the labor was $399 (For Less Than One Hour of Service).
They then applied my $299 certificate, leaving a balance due of $30 for parts and $100 additional for labor.  After my discussion with him, he said in order to address my dissatisfaction, which I clearly expressed to him, he would waive the balance due.
Bottom line is that I should have asked more questions up front.  I have never had an experience such as this with any professional or tradesman in the past.

Visit went well. Received confirmation phone call and scheduled appointment. The service tech called when he was on his way and arrived on time. We reviewed the services he was going to perform and how he was going to proceed. After the service was completed, he reviewed what he did and what he found. He also made some recommendations for the future should the water heater fail. He provided his card and left the paid invoice copy.

Called to set up appointment for next day between 12noon and 5pm. On day of appointment, called at about 230pm to reconfirm and was told he'll show up between 3-5pm. Called again at 540pm. Called back by a supervisor, told me rep was delayed due to previous job. Rep arrived around 640pm, advised me the faucet needed replacement(actually leaky supply line). Had to buy a new one in a hurry for next day replacement. Got fixed next day, he was very courteous and professional, but I thought the price was exorbitant for 20 minutes work.

There was backup into the tubs and toilets late Sunday night, with water running onto bathroom floor, so we wanted someone out first-thing Monday morning. The technician, Luis, was very professional and he showed up slightly early. He gave a thorough examination before giving an estimate. After we agreed to have the service, he climbed the roof and used an auger to unclog the main. He showed us the debris that caused the backup, and ran the auger back down twice more to make sure he got everything out.

They were wonderful.  The rep was very nice and knowledgeable.  It was painless.

I have used this company in the past, and have always been satisfied with the workmanship and professionalism.  This is my thirst time using them.  In the past I purchased a new water heater from them, and it works extremely well.  As part of maintaining that heater, I have it flushed every 6 months or so.  Coincidentally there was a coupon special for the company, and fully took advantage of it.  Ricky, the plumber, was prompt, professional, respectful and extremely personable.  Not only did he draIn the tank, he also inspected the panel box to see that sufficient amperage was being sent to the unit.  Unfortunately, it was not to par.  I would not have known this if Ricky did not inspect the system in full.  Fortunately I am having my place renovated, and have brought this fact to my electrician's attention (who also is an Angie's list A member).
I must mention that Ricky did apply booties to his shoes to keep my floors clean, but since they too will be replaced, there was no need.
My only (and minor) contention is that I specified to the company to have the plumber call me just before arriving so I can open the security gate.  I happen to be waiting by the pool area of my complex, and the truck just drove by, not stopping.  The company did apologize for not following this, and promised to correct this.  This was in no fault of the plumber. 
I have recommended this company to fellow HOA residents of my complex, and will continue to do so.

10/10

They called ahead to verify the appointment and showed up on time.  Work swiftly to repair 2 plumbing issues I was having.  They were prompt, professional, courteous and fair with their pricing.

Ok. I have had them back to clear a drain. I also joined their diamond club plan for $8/month, which gets you a 25% discount on future services and the money you give them monthly is applied to the bills they present when they do their work.

It was good that it got done, just too expensive.

As explained above

Do hire them:  Their work last year was great.
Don't waste your money on their Diamond Club; it is good for nothing.

very well

After returning from an outing, my daughter noticed water on the guest bathroom floor. After examining it, we decided the toilet was
leaking from the bottom.

Everything was fine. I DO WISH you had asked me to write this while it was still fresh in my memory and not 4 MONTHS later.

Very helpful and professional

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unknown

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My water heater was replaced without any problems after it was deemed necessary to do so since it was in bad condition.