The Window Fashion Store

STAY AWAY AND BEWARE!!! Today is Friday, December 8, 2017. The owners of this company are not the original owners when it was Shades & More in Delray Beach. Several weeks ago we called for new drapes and shades in our house. It was then we learned that the former owner, Webb, had sadly died at a young age and his wife sold the business and moved away with their two young daughters. We set up an appointment and three gentlemen came to our home to take all the measurements and with sample books. We picked out what we wanted for our master bedroom and at a later date would go to their store to pick out drapes and shades for our second bedroom and den. We also gave them an existing valance and drape we had that needed to be cut down to fit a new location. They took this with them to do the work. We did not call them just for an estimate for reasons of comparison, because of our past experience they definitely had the job! They told us it would take a few days to put the estimate for our master bedroom together and they were going to Email it to me. After approximately one month, we never received it. My girlfriend went to their store and a lady apologized and told her we would have the estimate two days later. This was two weeks ago yesterday! Two or three days ago we both went to their store to again complain and asked for our valance back. The lady did not know where the valance was and stated they would call us the next day. No one ever called! This morning I called them and told them I wanted to come by and pick up the valance and we agreed upon 1 PM. I picked up the valance from the same lady and told her again how disappointed we were and not only did they lose us as a customer, but we had two friends who wanted work done and now they lost that work as well. In addition, my girlfriend is a real estate agent who will always refer local merchants she is happy with and they lost any referrals from her. The lady said she would tell the owner. Then, the owner came from around the corner…he was there the entire time, staying out of my sight. He came out with a real attitude saying he did not like being threatened. He felt that by saying we would not refer his company we were threatening him and he did not like being threatened. I confronted him with the fact that they never Emailed the estimate as promised, weeks ago, and, the fact we were promised we would have the estimate within two days, and that was two weeks ago. He said the person who prepares the estimates was sick and could not do it. So, has this person been sick for over a month? I asked him why he could not pick up the phone and call us to say someone was sick and the estimate was delayed. He ignored me. I reiterated that a couple of more times and he finally agreed, I think to shut me up. He continued to rant and rave about his not liking to be “threatened”. I told him it was not a threat, we simply were not going to refer him to anyone. Also, if he is the owner of the company, why couldn’t he put an estimate together? Again, why couldn’t he have called us to say there was a problem getting the estimate? On top of this, the work they said they were going to do to modify the existing valance was never done! This company and the owner show a total lack of customer concern and service. They do not live up to the standards of the former owner. I respectfully suggest that you consider another provider for your needs. If you do want to use this company, I would suggest that you do not give them any deposit until you receive an estimate, and, only give a minimal deposit until you see the finished product ready to be installed.

am tremendously impressed with this company, their work ethic, customer service and employees. I needed to have two broken blinds that were only three years old replaced. Instead of charging me, Alex confirmed that they were covered by the manufacturer warranty and he was able to replace them at no cost except for the installation fee. Alex kept me up to date about my order, and always came to my home on time. He made sure everything was perfect with the installation, and he and his assistant never stopped smiling. It was a pleasure doing business with this company.

Shades & More, are the most professional & reliable taking orders & delivering. Calling the business, telephone service is excellent. Ordering, they are absolutely precise. If there are any mistakes, it is immediately resolved. They help with your selection. Workmanship is beautiful! Installation.......! Is absolutely perfect. I would only deal with them.

A salesperson came out. He was pleasant and punctual. However, I never received a quote. I followed up a few days later and left a message with the main office and never heard back from anyone.

Gave estimate on window treatments...I haven't done anything about window treatments but when I do I'll go to them

unknown

Custom orders such as this are not quick so do not expect to have your windows complete in a week. The expectations were set right from the beginning and our order came in slightly before expected. The installation was scheduled quickly and everything fit perfect and was installed with perfection. The team is efficient, pleasant and truly expert.

Perfect

They came to our home and measured the windows. We sat with them and selected the model we wanted. They were ordered and arrived in 5 weeks. Their installer contacted us and set up a day and time. He arrived on schedule. The work progressed smoothly. The installer was careful and exacting. He cleaned up after the work was done. My wife and I are very satified.

They showed up on time to do an estimate. I received my shutters in a timely manor, and they were installed beautifully. I had them do my whole house, and I recommend them completely. They were very clean and professional. I had checked other shades places, and they were the most reasonable. There products were very good quality. I would actually need two more Windows done, and I will definitely use Shades and More. You will not be making a mistake.

Awesome service from beginning to end!! On time and reliable. Super kind and yet very professional and knowledgeable about all products. Helped me understand and see options for each window, depending on best functionality. Quick turn around time on estimate. Perfect installation and clean up. If we ever move, WILL DEFINITELY USE AGAIN!!!

I have no hesitation about recommending Shades and More to others who are interested in various window treatments.

Excellent advice on quality and helping us match our need to an appropriate product. Excellent service. Very knowledgeable about products.

The process went like the proverbial clockwork. Everything was timely and precise. The installers knew their craft, and they were neat and tidy, to boot ! They were a pleasure to work with, and they were responsive to small follow up details that arose -- including a software glitch that made the shade motor work erratically one day.

From start to finish each installation was a pleasure. Webb is a joy to deal with and his employees are knowledgeable and professional. We had one small issue with a spot on one of the shades which was quickly corrected free of charge and in an expeditious manner. In the store's showroom there are numerous samples and several books to assist in picking just the right product for your home. We have had a lot of work done in our house and Webb and Shades n More were the best!!

They were so friendly and helpful! I would use them again in a second! I recommend them to everyone!! So professional!

Shades and More is a fame;y owned business. Webb and Lori, the owners, couldn't be nicer or more professional people. They came out themselves for our original consultation and helped us figure out exactly what we wanted. The quality of the materials is excellent, the time frame was as expected and installation was easy and uneventful. The drapery upstairs is stunning. I would highly recommend Shades and More to anyone looking for window treatments or anything else for their home. Customer service (usually dealt with Aubrie, their daughter) was always very professional as well and all questions and concerns were addressed immediately. They are really the nicest people and have excellent quality products and craftsmanship. Look no further =)