Southern Pool Plasterers Inc is a unique company in many ways. First we not only work for the leading builders in the industry but we also offer a services directly to home owners. We are owned and operated by a female owner which adds a little femininity to the care and control of the entire business.
Business highlights
21 years of trusted experience
Services we offer
Pool resurfacing. Lighting. Salt chlorination. Pumps.
We had a great experience the crews did a great job with great attention to detail. There was some issues with a supplier that we cannot hold against Southern Pool Plasters. They called with updates and kept us involved during the entire process. The office staff and field supervisors always took our calls and responded with accurate info not just “lip service”. The open dialogue is very refreshing in today’s society. My wife selected all the materials and colors while Southern Pool Plasterers made our pool and outdoor space a work of art. This is were we spend most of our time when not working and our dream is now a reality. The process is easy allow their crews to do their work they are awesome. We appreciate everything Southern Pool Plasterers did and are extremely pleased with their craftsmanship.
Description of Work: New pool deck travertine, new tile, new pool finish.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
Response from Southern Pool Plasterers Inc
Thank you- for taking your time to rate the business it is very important to me- for all of us!
Samuel R.
10/2018
1.0
plastering
+ -1 more
Never called back. Their loss
Description of Work: Wanted pool resurfaced
Rating Category
Rating out of 5
responsiveness
1.0
punctuality
1.0
Jerry E.
06/2018
4.0
plastering
+ -1 more
Great job I would recommend
Description of Work: Resurfacing
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
James M.
03/2018
1.0
ceramic tile, plastering
+ 0 more
I am very disappointed with Southern Pool Plasterers. First, they incompetently started the job on my pool by applying a thick calcium blocker on the areas where tile was to be placed. The product was too thick in spots, running all over and not applied in other areas that needed it. What’s more, they had no experience with the particular product, I was the guinea pig. A few days later they had to remove this product and apply a new one. They left a significant mess after the plaster job. My brick pavers were covered in a white powder/film, there was a mortar like substance staining many pavers, they left filthy gray/white water/powder all over my landscaping, they left rubbish, runoff and debris throughout my front yard. My poolside fencing was filthy. They did not clean some areas around the pool at all. Where they did clean they pressured washed and simply blasted the dirt to areas they did not pressure wash leaving me to spend many hours cleaning up after them. Most importantly, I had white blemish spots in the blue finish of my pool. They also left broken tile in some of my external cabinets as they did not cover the opening where my grill was removed from. It was never cleaned up properly costing me 3 hours of my time to remedy. When my pool contractor raised these issues with them they made excuses, sought delays and were most unresponsive. As the days went on they became threatening. My pool contractor and I spent over 12 hours trying to remediate some of the issues left behind. I pressured washed the pool area three times to no avail. We were forced to brush and acid wash pavers by hand to remove the white film and grime. They returned once clean and addressed a few but nowhere near all the issues. Worse still nobody came to look at the white spots/errors in the plaster finish. They stated they would come, picked a time, and simply did not show up. They did show up unannounced to collect a tank they left behind. They never followed up at all. These people only care about taking your money, there is no after sales service and clients are treated with wanton indifference. I find this disgraceful and pathetic given the objective issues we faced. I strongly suggest not using this unprofessional company ever.
Description of Work: Awful Attitude, Questionable Conduct and Zero Service
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$9,000
Charles H.
11/2017
5.0
plastering, pool cleaners
+ 0 more
All workers did A+ work. Each crew had a specialty and did their work to perfection. As a female owner Kim Allert is a specialist and professional in her field of repairing pools. Her office staff Karen, Jill, and salesperson Brian are very courteous, and professional
Description of Work: Resurface pool, chip out two (2) old surfaces, re-grout, new 300 watt light assembly, and install shut off valve to heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,850
Daniel D.
09/2017
4.0
plastering
+ -1 more
The work was done very well. The price was great. The problem i experienced with this company is the complete lack of communication. You never know when they will actually show up, they claim to call you right back but never do, they dont seem to know where their workers are or whom is responsible for what. i did have a minor issue with the job when it was completed that they eventually took care of (almost 3 weeks later) but it took 6 phone calls and 3 different people to come look at it. This of course after i had sent pictures the day they finished. Again i will say the work was good and price was great. They need to practice customer service better.
Description of Work: Had my pool resurfaced with new edge tile and stair tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
1.0
punctuality
2.0
Yes, I recommend this pro
$5,000
Response from Southern Pool Plasterers Inc
Thank you- We do know there is an office confusion- we are working very ho*** ** that- However our crews, definitely have there job perfect! I am happy to know the work is perfect. thank you-
David R.
09/2017
5.0
pool cleaners
+ -1 more
The did the whole pool. They did a good job on that, but I had a leak. It just took them forever before they came back to take care of the leak. They did a very good job. I have to say they did a really good job. They didn't come when I needed them too. It was a good price. Believe it or not, it was a really good price. Quality was excellent. Responsiveness was the big problem. They didn't come when I needed them. They just didn't come. If they had come then, they were great. I mean, they really did a good job. I don't think I would use them. I would say the work is excellent, but they didn't come when they needed to come. The work was wonderful. I mean, they really did a beautiful job on the pool. But when I needed them to come for the leak, they didn't come for three weeks. I mean, three week without a pool, in the hot summer, when that's about the only time we really use it. Because otherwise, it's really expensive to heat. They really did a good job and we were very pleased with the work.
Description of Work: Pool installation, leak repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$4,000
Tim C.
07/2017
5.0
plastering, swimming pools, pool cleaners
+ 1 more
From start to finish, these people were great. They came out promptly to give us an estimate. They explained all of our options and made recommendations. They gave us a quote on site. After agreeing to the quote, we scheduled a date at our convenience. The whole process took around four days. The pool looks fantastic.
Description of Work: Our pool needed resurfacing with new pool light.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Judy B.
06/2017
5.0
plastering, pool cleaners
+ 0 more
We just filled the pool this weekend and I am thrilled with the job they did. Everyone was truly helpful and knowledgeable. The finish looks better than when we first built the pool in 1999...
Description of Work: Pool resurfacing, tiles cleaned and regrouted, new light for pool built in 1999.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$3,350
David R.
03/2017
5.0
plastering, pool cleaners
+ 0 more
They did an excellent job period! Price was fair and the workmanship was beautiful. My pool looks like the day it was build.
Description of Work: Re-plastered my free form pool and hot tub.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Edward M.
01/2017
5.0
ceramic tile, plastering, pool cleaners
+ 1 more
Great!!! This company is hands down the best plaster company in south Florida!
Description of Work: Resurfaced pool and replaced pool tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ranae B.
01/2017
5.0
plastering, pool cleaners
+ 0 more
Great. They did what they said when they said for the price they said. It's beautiful ! They have the lowest install price but be sure you recognize that pool refill is on city water, call your water company to get a discount Curing service is high but is quality and totally optional
Description of Work: Resurface pool add trim tile Install new handrail Curing service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
John M.
08/2016
5.0
pool cleaners, plastering
+ 0 more
Anyone knows living is South Florida and finding a company that is professional, knowledgeable in their field of expertise and reliable to complete the job on time and to your expectation is a feat in it self. I have to say that Southern Pool Plasterer receives a check mark on all of the above. Kim and her team from sales to putting the pool back in service was above and beyond. Needless to say the resurfacing job her team did was completed when they said it would be and it came out beautiful. I would highly recommend Souther Pool Plasterers to anyone looking to get their pool resurface. Thanks Kim to you and your team for a job well done from a happy customer.
Description of Work: I had my pool resurfaced
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Harriet O.
07/2016
1.0
swimming pools
+ -1 more
I used them about two years ago. They did a job for us and we called them several weeks later to let them know we were not satisfied with the job. The Diamond Bright finish that they put on the pool was wearing through. They came out to look at it and said it happened because their workman walked on the surface before it totally dried. They said they would come back and take care of it They never came back and never returned our calls. I would never recommend them. We called them almost immediately and they never returned. It could have been remedied had they come back like they said they would and returned our calls. They are not reliable and didn't do a good job. They gave a good sales pitch and did a terrible job. They did not follow up. I think they were here on time; they wanted to get their money.
Description of Work: I used Southern Pool Plasterers to resurface our pool with a covering called Diamond Bright. That's what they do.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
debbie P.
07/2016
5.0
plastering, pool cleaners
+ 0 more
Look no further for your pool replastering! Everything from start to finish was awesome. From Kim in the office to the sales rep Brian, everything was done with honesty and professionalism. Any questions I had, Kim got back to me within the hour. They don't ask for a down payment before the work starts, only after the project was completed, which is unusual these days. The job was completed in just a few days. The crew of workers slaved in the hot sun and did a fantastic job. They moved all my furniture and put everything back and left my patio clean. The pool looks fabulous! My husband and I were glad we chose Southern Pool Plasters. We were extremely satisfied and they are a top notch company!
Description of Work: Our inground pool was replastered and LED light installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,900
Alan S.
06/2016
5.0
pool cleaners
+ -1 more
Very well
Description of Work: Pool resurface, regrout existing tile, replace skimmer
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Neil D.
06/2016
5.0
plastering, pool cleaners
+ 0 more
Went great , crew was great and on time and did great work! I would recommend this great company for pool remodels and plaster.
Description of Work: Complete pool drain , re plaster and refill pool with new waterline tile as well as getting the pool chemicals going for start up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Randy G.
06/2016
5.0
pool cleaners
+ -1 more
They did a great job for a fair price. Only issue was the communication with the owner, she was not responsive sometimes.
Description of Work: Resurfaced pool, installed mosaics.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$6,000
Russell B.
05/2016
5.0
pool cleaners
+ -1 more
The whole operation from start to finish was without fault. The fiberglass surface was removed using chisel hammers and there was minimal disruption (dust residue, etc.) to my deck area. After removal the surface was prepped for the plaster application. This was accomplished a couple of days later without fault. Clean-up was meticulous. All personnel that I had contact with were cordial and knowledgeable. I would recommend this company(Southern Pool Plasterers, Inc.) to anyone wanting a professional pool "redo". The pool was filled using a filter and appropriate chemicals added to complete the process. It was a pleasure spending money with this company !!
Description of Work: Plastered a 15x30, 30 year old pool. The previous surface was fiberglass which had to be removed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
STEVE B.
04/2016
5.0
ceramic tile, plastering, pool cleaners
+ 1 more
The job overall went very well. There was a bit of a complication on the grouting of the tile however they resolved the issue and we are very satisfied.
Description of Work: Resurfaced pool plaster, regrouted existing coping. Installed new tile and removed glass block.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Thomas G.
08/2013
5.0
pool cleaners
+ -1 more
Southern Pools did a AWSOME Job. They were very processional, on-time and did not disturbe my Landscaping. Kim came on-time for the appointment, gave me a great price and did the job. Her crew did an AWSOME Job and was always on-time and professional. Kim did not nickle and dime me, the price she quited was the price I paid. Other contractors wanted more for the job and wanted to charge me more for little items. The pool looks amazing and I love my backyard/pool again. I had them install a LED light and what a difference it make the pool look at night. I would recommend Kim and Southern Pools to anyone else and 4 of my nieghbors has used Souther Pools after they seen my pool and all of them have been very happy with the work sone. I am the president of my HOA and we had Souther Pools resurface our community pool and now it looks perfect and leak free. We have had so many of the homeowners ask who did the community pool so they can use them when they need their pools resurfaced. I can only say good thing about how processional and good work Kim and Southern Pool has done. If you want to come look at my pool, you are welcome to see their work.
Description of Work: Resurfacing of my Pools and replacing my Light to an LED Light
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,400
Dorothy C.
03/2013
5.0
plastering
+ -1 more
Southern Pool Plasterers Inc. resurfaced our pool and spa. Kim was promt in meeting with us to discuss the needs for our pool. She was cheerful and courteous in all our encounters and gave great instructions on the care of starting the pool back up. The crew was very professional and helpful. We really appreciated the extra WOW they provided by keeping everything neat and clean.
Description of Work: Southern Pool Plasterers Inc. resurfaced my pool and spa. Fixed leaks in my pool and replaced a marble tile in my spillway.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Response from Southern Pool Plasterers Inc
Thank you, I have just found out about angles list and me seeing the reviews. I appreciate your time, to say well done! Well done , to you.
Edward A.
09/2012
1.0
plastering, pool cleaners, remodeling
+ 1 more
Southern Pool Plasterers gave a great price. Unfortunately, It was too good to be true. The owner Kim, made me feel comfortable by offering "no deposit and no money until the job was 100% done along with a 10 year warranty". About 18 months after the job was completed, I noticed a dark gray large cloud-like stain literally growing in the deep end of the pool. I called Kim to report the issue. After about 2 months of effort including numerous calls and messages, she finally came out to inspect. She came up with all kinds of ridiculous excuses. All of which placed the blame on me. I'm 50 years old and I've never sued anyone for anything. However, I finally threatened to take legal action. Kim then stated "The warranty may be applicable, but it only covers materials. Further, I would need to submit my complaint to directly to Diamond Brite . . . By the way, the materials were probably a total cost of $250. I hope this review saves someone else from wasting their money. Pick another company . . . I DO NOT RECOMMEND SOUTHERN POOL PLASTERERS !
Description of Work: Resurface a 15x30' swimming pool with Diamond Brite
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$2,400
Response from Southern Pool Plasterers Inc
There was an issue 18 month later: It was a problem that often occurs.Knowing that- and he was still upset I did go out, to visit the pool -thinking this would help, I see it didn't. The pool had been discolored due to chemical burns, neglect or even landscape debree settling - I am not for sure, but it did not have anything to do with the re surfacing. I am sorry for him feeling this way about my company.
b C.
04/2011
1.0
ceramic tile, plastering
+ 0 more
We had 2 pools to have resurfaced and asked for diamond brite and for a discount for doing two pools. Kim said she would give us $200 off each pool. We said if pleased with first pool, we would go for 2nd pool. First pool was an investment house....it looked okay after finishing it, except it was very cloudy and green not real blue that we had asked for. They added chemicals and all looked okay, so we said do 2nd pool (our home). Said they would start on a Thursday, did not show up until Monday (no calls, I had to call them repeatedly, and always and excuse as to why it was delayed). Personal time wasted waiting around for them. Finally emptied pool on Monday, started retiling around pool and steps on Tuesday and did all other work and started refilling pool on Friday. All was okay until my children (3 children aged 5 to 10) went in swimming ten days later and started having the pads cut off their toes and there was blood everywhere. . .This did not happen to one child, but to all three on 5 different days...Not just one toe on each foot, but multiple toes on each foot of each childI took pictures. Started calling Kim and left a message on Wednesday, no response, until late Thursday...someone came and looked...said would come back with a diving tank and fix on Friday. I had to call her and she made excuses about only a professional could get air tanks filled and her son was busy. Short and long, no one showed up until Tuesday. He said he could not come back until Thursday (equipment was in Port St. Lucie), I said it isn't that far, why can't you come back on Wednesday. He came back on Wednesday and started grinding down tiles and resurface material. Came back on Thursday and was working for over 2 hours, then said problem was due to the way we were handiling chemicals. Never said a word about that on Wednesday or Thursday after he had been working on grinding down tiles and surface for 2 hours. The situation had gotten so bad with my children cutting their feet we had asked them to put on thick socks and it cut through one of those. They cut their feet (two children) on first pool as well. I would never recommend this company to any one. We asked for a Diamond Brite finish, were given something else. So buyer beware...read contract carelully and do not go for cheapest price. Responsiveness was nNt existent....told my husband she had received my "miserable message". Our home pool is better since they ground stuff down, but still sharp as razors in some places. First pool, was told it was my problem. BE CAREFUL ON WHOM YOU CHOOSE! Contract says they do not use subcontractors, but man fixing problem said he did not work for her and was a subcontractor...go figure...his brother did the tiling...which was so sloppy...it looks as if they just used their fingers to put in cement around tiles...PLEASE BE CAREFUL ON WHOM YOU CHOOSE TO RESURFACE YOUR POOL!!!!!!!!!!! Also, we paid immediately and on time as per contract. Second pool on the Friday, she left two messages saying, "please make sure you RELEASE MY FUNDS and pay my men", but certainly did not respond to my children cutting their feet to the point of blood all over my floors and car...she did not want to know!!!!!!! Do not be lulled into a false sense of confidence because you are dealing with a woman.
Description of Work: We asked for 2 pools to be resurfaced. One was an investment property and the other was our home. First pool was just a straight resurface and second one was a resurface and retile. First pool was performed quickly. Second pool was delayed and full of excuses why.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$5,600
Response from Southern Pool Plasterers Inc
I can't respond, too ridiculous- too bad, there is no way to stop these people- there is no justification to any of this....
Brian B.
11/2010
5.0
ceramic tile, plastering
+ 0 more
They did a good job. I have no complaints. They were fast and were good quality.
Description of Work: They resurfaced the pool and did some tile work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Response from Southern Pool Plasterers Inc
Thank you, For taking the time, to acknowledge good work!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plaster,
Ceramic Tile,
Pool Sales Construction and Installation,
General Remodeling
FAQ
Southern Pool Plasterers Inc is currently rated 4.3 overall out of 5.
Sunday: 9:00 AM - 12:00 PM
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
Saturday: 9:00 AM - 2:00 PM
Southern Pool Plasterers Inc accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Southern Pool Plasterers Inc offers free project estimates.
No, Southern Pool Plasterers Inc does not offer eco-friendly accreditations.
No, Southern Pool Plasterers Inc does not offer a senior discount.
No, Southern Pool Plasterers Inc does not offer emergency services.
No, Southern Pool Plasterers Inc does not offer warranties.
Southern Pool Plasterers Inc offers the following services: Pool resurfacing. Lighting. Salt chlorination. Pumps.
Pool service. Weekly cleaning. Leaks.
Contact information
1547 N. Florida Mango Rd. Ste. 10-2, West Palm Beach, FL 33409