Safebound Moving & Storage

Very good company. Professional and easy to work with. Friendly carried my boxes into the room, and sent the messages which can let me clearly know each step. Thank you, highly recommended. Two thumbs up!

They came on time. Packed up and moved my furniture. They were polite. Nothing was damaged. I would use them again

Dont make the same mistake. Our belongings were being moved from nyc to Florida. We were taken advantage of from every angle ending up with our belongings held hostage in Boston by a company we had never heard of ending up in Florida only after the Federal Motor Carrier SA got involved to end the hostage situation. Irreplaceable items arrived damaged/missing and destroyed. We were charge 30% more than quoted to get our items back. Safebound didnt respond to our calls, emails or texts to help. No matter what they tell you, promises, assurances, fancy trucks, storage, etc.. Its all a scam. Do not believe their staff including Matthew, Patric etc.. and of course the owner Philippe. So many companies to hire. Trust me, DO NOT use this one. Read more at: https://www.myXXXX

From beginning to end, I found their service to be 5*s! On time, professional, friendly and competitively priced

Our overall experience with Safebound was awful: These people get your money and then they become absolutely terrible. And while the staff they send to do packing and loading may be a competent crew (Teddy was very professional), once our items were loaded and in the Safebound warehouse our experience became a nightmare. they wouldnt give us a firm delivery date because they seem to hire independent drivers to transport our belongings from West Palm Beach. And these drivers apparently have their own schedule and didnt care about our belongings. They lost our television and for two weeks couldnt find it even though it was in one of their warehouses. And when we called the office and inquired about it we received the rudest response Ive ever experienced from a business to which I paid money. Just unnecessarily and uncaringly Rude.

I would not give ONE STAR to this company, but I am forced to select a half star to post a review. My husband and I were moving from FL to SD. We paid Safebound $11,024.00 plus $275, to move a pod of personal property from FL to SD. Safebound encourages CSI to drag out claims to discourage them (claim started 10/21/20 and after persistent requests, we got an offer of $147 on 05/18/21). This procedure is designed in bad faith to discourage claims and the offers is accompanied with language suggesting you can disregard the claim anytime. We elected Option 2 with no explanation of the differences (given no time to consider options of the BOL Contract) agreeing to pay 0.60 cent per pound on damaged items. We copiously packed the majority of boxes with paper and bubble wrap, and marked every box with black permanent Sharpie marker delicate property as FRAGILE. The bigger items were packed by the Safebound workers. The pod arrived 7 days later then promised, and the driver charged an unexpected $275 because he stated he could not pull into the side street that Fed-Ex tractor-trailers do all the time. The driver refused to work with us. The driver refused to work with myself the day our items were delivered, that ultimately led to my spouse having to come home from a government job helping our Veterans. CSI denied the claim with no consideration of the pictures of damaged products, using the defense that WE packed the belongings moved. The driver and his assistant seemed upset they had to bring property to the garage, and the boxes and appliances were SLAMMED down on the ground, as well as causing damage to the linoleum (by dragging the dryer which was later concealed) on the bathroom floor of the leased premises. At least one-third of the plastic and cardboard boxes had contents that were damaged, and the new washer is unsellable with massive dents. Thus, the damage that occurred was not from improper packing, but the harsh handling of the property. We sent a letter disputing the findings and demanding $904.60 for the damage to all of our property. In their same discouraging way, CSI reoffered $147 in bad faith with no thought made to the defenses asserted. To pay this amount of money and have one-third of the items damaged is wrong and is bad faith by a company who stands in the shoes of an insurer under F.S. 624.155 (1)(b)(1 and 3). What was supposed to be a seamless move from FL to SD for a job transfer to help our Veterans, has been a nightmare to say the very least. We ended up having to wait almost a MONTH sleeping on an air mattress with a very small amount of our belongings before our items actually arrived. If you are thinking of paying any money for this company, take our words. DONT DO IT! They are not on your side and you will have to do a MAJORITY of the work, including going through the very timely and tedious claims process to be denied or receive a very small amount of compensation, if any for your lifes precious items. EDIT-- I was called by Safebound Moving and Storage. They listened to what I had to say and we agreed on a payment for the damages to my personal property. The claim has been settled and resolved.

The estimate was just a starting point of the cost. One of the packers left a lot of my items out. But the worst experience was with the shuttle service that had to be used in the end. Several items got damaged, the supervisor of that job was rude, a bully, defying covid precautions the Shuttle added extra cost, then I was overcharged extra long carry charges which were not true. I measured it afterward. I can say that the supervisor of the first crew was very nice except for the person who left many items behind.

Safebound is an amazing group and very professional. Their pricing is right on point with everyone in the area, but the quality blows everyone else out of the water. I used them for an office move and a home move and will continue to keep using them moving forward.

Safebound is an amazing group and very professional. Their pricing is right on point with everyone in the area, but the quality blows everyone else out of the water. I used them for an office move and a home move and will continue to keep using them moving forward.

Michael and John the crew was amazing theyâ re moving experience was phenomenal I would never forget the sass quick and easy smooth way that they moved my entire home to the new home thank you so much guys I appreciate you this moving company is the best I would recommend and will recommend to all of my friends and family

Would not recommend this company unless you like 1) bait-and-switch pricing, 2) changing rules mid-stream, 3) ZERO customer service, 4) putting off your delivery until the last possible moment before going to the state attorney general, and 5) having several items broken. 1) Bait-and-switch pricing. We did a virtual tour of the home covering every room with the sales rep Luke Mandly. The first estimate was $3,200. We told him it was too low. He came back with an estimate of $3,800. When the moving crew arrived at our home, the crew chief estimated the move at $7,300! We were floored. How does a company underestimate by almost 50%? Well, the crew said it happens all the time (Code: standard operating procedure). They gotcha! (it is moving day, you are on a schedule and they say they want 50% more?). After a back and forth with the Manager at the home office, Mike Stockbridge, he agreed to take $1,000 off. 2) Changing rules midstream. I paid a deposit, then more money when Safebound picked up my belongings, then more money before they unloaded their truck at my residence. All three were paid by debit card. When I paid my initial deposit, I told Mandly, I did not want to be charged the 4% credit card fee since it was a debit card. He agreed to waive the fee. When it came time to make payments # 2 and 3, Stockbridge would not waive the 4% fee. After calling him several times, I finally gave up in frustration (Gotcha!). 3) ZERO customer service. The company has a customer service phone number, but it is useless. It is an automated voicemail with a couple of extensions. No one actually answers the phone, it goes to voicemail and no one calls you back. Imagine, you are moving, trying to set your travel plans (plane tickets and/or drive time and/or hotels) and they are not professional or courteous enough to return your calls. 4) Putting off your delivery until the last possible moment. According to the agreement, they have 14 days after pickup to deliver your items. Well, they took the full 14 days. In the meantime, I am extending my hotel stay not once or twice but three times. And of course, during the hotel stay, I would call and leave messages with no return call. I actually asked Mandly before paying the deposit if my belongings were going to their warehouse in south Florida and sit there for an extended period of time, and he said of course not. 5) Several items were broken. Three boxes were damaged and had been resealed. The items inside were damaged beyond repair. It was obvious that while in the possession of the company after the initial pickup, the boxes had been dropped/damaged during loading and/or unloading at their warehouse before being reloaded into another truck for the final delivery. In summary, the $1,000 *discount* was more than eaten up by the 4% card fee, the additional costs of hotel and meals, and the broken items. Just remember: Once your initial deposit is paid, you lose all your leverage because they Gotcha!

I have used Safebound to move my belongings in Florida multiple times. My primary contact was and always has been Mr. Carvalho. His professionalism and punctuality on all of the moves he took care of for me was simply remarkable. I also use Safebound with all my key people who work for me across our country. He always calls people back, follows up, follows through, shows he cares and does what you ask! This is Safebound to me and Mr. Carvalho sets this example so well. Safebound will always be my first call when a move is needed by me or any of my companies. Thank you, Frank! NOTE: I cannot remember all of the movers' names but their care and courtesies were always evident and much appreciated. Thank you all!!

These guys were quick efficient and organized.

Worst moving company we have ever experienced. They did a cross-country move via a brokered arrangement (which we did not know about ahead of time, red flag). Although conducted a FaceTime quote to see entire apartment, and we selected this company based on that quote, they arrived 6pm (!) on the night before move-out and demanded a 150% increase on price based on information that should have already been known (number of rooms/items) -- what choice do you have under that sort of duress? Furthermore, charged over $1500 in packing supplies and some new extra distance fee, all things that were already known at the time of quote -- just bonkers. Workers bothered entire apartment complex being loud and mask-less until 3 am. Workers were in terrible condition, none brought water or food and seemed to have not slept for days. Other end, same story - zero professionalism (dozens of stories not enough time to share them all), nobody brought even a utility knife to unbox or unwrap and had to borrow from us (and we had to ask where it was before they left, it was about to be stolen), they left mounds of plastic strewn around and did not even finish unpacking before leaving. Many items scratched and dinged. Extremely expensive, not worth it at all, better off just putting up an ad on Craigslist. SCAM in every sense. We did not even directly contract with the actual moving company that we worked with (ProSmart) and were passed off to them by Safebound Moving and Storage unbeknownst to us. Extremely unethical companies, both of them. Only hope is even just one person that can read and benefit from this and avoid any business to a terrible organization.

The staff was friendly and easy to work with over the phone. Booking went by fast and the prices were pretty reasonable. I would recommend this company for your moving needs.

Excellent Experience it has been with Safebound Moving. Upon delivery we had no damage. I recommend this team and would use this team again without hesitation. I love the way how they handled my move. Love their services. Recommended.

Pick up was delayed. I had a flight out the day of pickup. Had to have neighbors be there. After my pickup, they took my shipment to their warehouse and lost several boxes and had a desk sit in water warping it It fell apart. They also broke 2 TVs. Worse experience.

I did a video call with Luke who gave me a quote after seeing the items we would be packing for our move. Everything sounded great to me and the customer service was excellent so we hired the company. Unfortunately for my husband and I, when the movers arrived, we were charged an $1200 more than what we were quoted even though the items packed and furniture was exactly what we had listed on the contract we signed (Luke had even listed a few of the items that we told him we would be getting rid of). I called right away to get answers and they handled the situation horribly.This company is a scam. We haven't received our household goods yet and after thoroughly reading the reviews online and seeing how we were treated along with their BBB score of an F, I really regret hiring them and I am praying we receive all of our belongings in tact, with no more surprises. Calling the BBB on Monday.

Any issues I had were resolved. I recommend this company!

I hired Safebound on a weeks notice and they were very helpful and got me packed and moved out of state, when I called to have them deliver my furniture, they had t=it to me within a week. I would highly recommend them.

Safebound Movers are the worst moving experience I have ever had. Quoted one price, then driver arrived dayvof move and insisted on higher price, lost furniture, damaged belongings, unable to assemble 3 beds, unresponsive to my concerns. The move was only 3 hours from Bradenton to Miami. I would not recommend them!!

This company jacked the original estimate from $1700 to $3000 the day of the move. I knew it might be higher but a studio apartment? No appliances, no dresser, just queen bed, about 20 boxes? I got them down to $2600. And they gave us 30 days of free storage. I got in touch with the company around Oct 20 to make arrangements to move and from that point forward, absolutely no communication. I sent emails, made phone calls all I got were promises. Today, 11/16/20 I called and got a very rude customer service person, who would not listen to me, talking over me. She left me on hold for 20 mins, then came back and said it is on its way. Which is great, but, I would not recommend this company to anyone.

I must say, make sure you read the contract. I moved some household furniture and boxes from Florida to Houston. The front office is extremely rude. When my truck arrived they said they could not deliver to the apartment because of the low wires. So, I had to pay another $500 for them to rent a smaller truck and deliver my shipment. I did not realize this until they were here. So, I was forced to pay the extra $500. When I called the front office about the low wires they were abrasive and said that it was not their fault that they could not access the house with the low wires. They are a logistics company. I would never use them again. terrible customer service. A very arrogant logistics company. I would never use them again. terrible customer service. very arrogant.

Safebound Moving arrived a few minutes early and were professional and efficient. All of my things were carefully delivered. Overall very happy with Safebound Moving especially as I had never used a moving company before, and I would definitely recommend them to all.

I have used Safebound Moving twice and they have been fantastic about moving me taking care of my furniture and items setting things up like I want. I will be using them again on my next move. They are punctual they are real good responsive the quality of their service is awesome thank you Safebound Moving. I will see you again.