Safebound Moving & Storage

We used Safebound Moving and Storage for a recent local move. Our crew consisting of Nahuel (foreman), Maxi, Andres E, Andres P, and Tomas expertly packed all our belongings (we have a lot) and moved them to our new home. I would highly recommend Safebound for your next move.

The guys were exceptionally professional and were well prepared. Took less time than the expected.

On 7/20/21, I spoke with a Alex of Empire Moving Group, whom I did a contracted for a move from Miramar, FL (address above) to Hahira, GA (address above). The Estimate Binding Contract for the amount of $4295.00. A payment was requested for the amount of $$1450.00 per Alex to hold the date for the move. A electronic check was done for the payment. The date requested for the move was on July 28, 2021, however per Alex the dates of July 28, 29, 30, 2021 were scheduled. The reason for the three date depends on when the driver is available for the pick up of my items. He stated that someone will contact me the date before to advise when the movers will to provide the service. On 7/27/21, someone contacted me to advise that the /29will be at my residence on 7/28/21, between 9am-12 noon. On 7/28/21, the driver with his two two men crew arrived at 12:45 pm in a undersized Safebound Moving and Storage truck. I advised the driver that the truck would not be able to accommodate my household items. He assured me that he will be able to place all item in the truck that he was driving. At 4:00 pm, the driver and his crew stopped placing items inside the truck and were just sitting around stalling for time. The driver approached me and stated that my items had taken up all the truck space and he reassessed the items that I need to have moved. He advised me that my moving fees had increased. The estimated fees were now $12500.00 and a payment of $5525.00 was requested in an Electronic Check. He contacted his office to advise of the problem. I was informed that another crew would come out tomorrow between 9:00 am - 12noon to pickup the remainder of the items. The Safebound Moving and Storage arrived at 9:00 am on 7/29/21 in a smaller Safebound Moving and Storage Truck. Again, the driver was advised that the moving truck was too small. He informed me that he was told that the larger items had been taken except left and that the movers the day before had been broken down, boxed, wrapped in blankets, bubble wrapped, etc. The driver checked to see what need to be moved and he notice no of items has be prep for moving. Items that were left to take were a new 7ft couch, new love seat, 10ft (6pc) Entertainment Unit, 2 large leather recliners, 5pc solid wood dining table w/chairs, 5pc wooden kitchen table w/chairs. upright small freezer, 10pc California King Bedroom Suite with Designer mirror and mattress only, Large 2pc Armoire, Queen Bed (5pc), 5 drawer chest, television stand and other miscellaneous items. The drivers and his crew movers were able to store all the items in the smaller truck and stated that someone would be coming on the same day to pick up the remainder. He contacted the office to advise of the item that the could store on the truck. We spoke with a April and she stated that someone will arrive around 5:00 pm, however due to HOA policy of no business vehicle allow after 5:00 pm, they had to come on the next day. I inquired about the deliver of my item, due to no one explained the procedure and was advised that someone would contact me to inform me when the delivery will be done. On 8/3/21 at 3:19 pm, someone by the name of Andy text me to state that the driver will be at my new residence on 8/4/21, between the hours of 8:00 am-11:00 am. The payment need to be paid through Zelle or in cash and that the driver will call me 30 minutes before he arrives. He asked me to confirm the text. Confirmation was done. At 11:48 pm, I received another text stating the driver was unable to find my home in his GPS and could I provide address close to my location. I inform the person that this was a new home and I gave him a address near me. On 8/4/21 at approximately 7:40 am, the mover by the name of (I Seiitkhan) call me irate, ranting and being very rude. He said to me, the address that you gave isn't your address. You need to come here and show me where you locate...

They have a very nice person give you a price after a video call and box count but when the foreman comes he jacks up the price over $3,000. After the contract was signed, the salesperson would not return calls. AND Packing was terrible. They remove parts from an item and do not pack them with the item. You have to go through all the boxes to find it. The new leather couch had damage on the arm, several large tubs had tops broken, screws from the dresser mirror AND missing, and the dresser had a piece broken off the corner. The foreman implied I should tip the packers! On the other hand, the driver delivering my things was very professional and did a good job unloading and unpacking things. I would not recommend them! UPDATE: I complained to Safebound about the change in price and was basically told by Su that that happens sometimes that we do not realize how much stuff we have even though there was an actual count of boxes by size and a virtual video of each room. She then stated if I would sign the **Release of Liability** form she would send me the name of their insurance company as well as a check in the amount of $250. This was supposed to appease me for being overcharged over $3,000! Needless to say, I did not sign their release. I find this company both dishonest and dishonorable in overcharging me, a senior citizen, and how many others who were unfortunate enough to believe their sales pitch and hire them.

13 boxes and my 6 foot alum stepladder are missing. How does one lose a 6 ft stepladder? Customer Service said they would check on it. Over a week later and I have heard nothing. Several boxes were smashed with the sides busted open. These boxes were marked Fragile. One missing box was full of very old China pieces over 100 years old.. Two corners of my coffee table are chewed up. They wrapped heavy tape around my TV cabinet which tore off the finish when removed. Now there are large white places on the top that stain will not cover up. A fluorescent light fixture inside my computer armoire is broken beyond repair.

I received an estimate on the phone upon booking my moving date . I knew this was an estimate but was shocked when it was $3000 over the quoted price. I was also informed that I needed to go to an atm and get $300 cash for the movers, who showed up at 9:30 pm. I had no choice but to pay them or they would leave. The older mover was arrogant, rude and condescending. I was glad this part of my move was over but didnâ t know it would get worse. My move in date was delayed longer than a week. Did I get a portion of my payment back because of the inconvenience no only to get a mover who was on his phone and left a young boy to do all the work. Took them forever to complete the job. Worse experience I have had with a moving company. Save yourself the stress and drama and choose a different moving company.

Terrible and in a hurry to leave. Did not put things back together. Put things marked for kitchen in garage. Put heavy items on top of silk plants. Dropped my massage chair. Almost ruined my golf cart. I would never hire them again.

No customer service after the move was booked. Additional surprise charges at pick up and delivery. Delivery was about a week late due to their scheduling mistake.

First day, moving day. From the second the moving crew drove up start this was a disaster. They were aggressive, rude and antagonistic. As a senior/single woman they first made sure I was alone and proceeded to intimidated me. The head crewman, proceeded to extort additional fees, screaming that this was too much furniture ;We cannot move this, you have too much. Now, I would have immediately canceled the move but I had sold my house and had to be out on the 25 of March 2021. I was helpless as I had to vacate the house that day so I had no option but to agree. Much of my furniture is ANTIQUE AND irreplaceable. They moved through the house very quickly like they were in a race and it was impossible to see or watch everything at once. Now to the move-in, which was even worst then the move-out, if that could be possible. All boxes came in damp as if they have been sitting in the humidity for days, boxes squished and destroyed, tape on the boxes curled up wilted, like they had been man-handled. Items coming off the truck on dollies being hurled around with ABSOLUTELY NO CARE, slamming items on the ground racing like they were needed to be elsewhere in a hurry. Again, the men were rude arrogant and did not care that what they were moving were items that I have had in my care for over fifty years - had traveled to different countries had been through five moves and thousands of miles and each time UNTIL NOW, came in, in perfect condition. Observations: 1. Boxes came in all moist 2. Movers were careless and forceful with all items 3. Boxes were thrown on the tile floors 4. Armoire and other furniture not properly prepared to be moved - shelves no taken out left loose scratching and destroying the interior 5. Furniture not packed or contained correctly 6. Items missing or stolen (2 ladders, sewing machine, several large planters) 7. Saw with my own eyes a mover - pick up a large plastic box and dump its contents into a large cardboard box - yes actually dump NOT place actually turn plastic container over and DUMP the contents into a larger box - I saw it, told him to stop and he just laughed. 8. The same mover - SUPPOSEDLY PACKED AN ANTIQUE CLOCK OVER 100 YEARS OLD AND AGAIN DID NOT PACK IT HE DEMOLISHED IT. 9. Movers were mad that I had the amount of merchandise to move and were trying to convince me to throw out items and they could not take it 10. Witnessed movers - throwing items into truck 11. Witnessed movers kicking boxes down the truck 12. Paperwork was not given to me at drop off - I asked for it and mover said he would be right back - then took off 13. Move out was rushed and disorganized - paper work dropped off in the garage (on top of washer) and not given to me after repeated requests 14. Move in - no paperwork was given after repeated requests. After seeing and knowing that several items/boxes were damaged Javier and men ran to the truck and took off So, to recap, I was extorted, lied too, preyed upon and manipulated by a company passing themselves off as movers that are actually demolitionists. DO NOT USE THIS COMPANY THEY ARE SCAMMERS AND NEED TO BE REPORTED TO THE AUTHORITIES. BUYER BEWARE!

Safebound Moving is a well organized scam. They suck you in with a charismatic sales pitch with a fair price. After you pay your deposit they disappear until its time for your move and then a crew comes to load your belongings and tells you the estimate was wrong and you will have to pay additional thousands of dollars to do the move. After an hour of games they give you a price that is higher than original but what can you do? The loading crew showed up at 3pm for a 3000sqft house move and didnt have a big enough truck to take all our belongings and we had to get a u-haul trailer just to get what they left behind. Now at the time of unload, they tell me that it will cost an additional $300 dollars to stack the stuff in a storage unit. Several items were damaged and my custom painted Safe was scratched beyond repair. Both of our outdoor grills were damaged and looked like they were dropped off the truck. If you value your belongings and your money, DO NOT HIRE SAFEBOUND MOVING AND STORAGE!

company can not be trusted.

Jack and his team did a professional job unwrapping, putting together our beds, tables, and distributing boxes to the fitting room. Overall, all of my belongings were treated expertly. Highly recommend them! They were on time, with no hidden fees, no damages.

They were on time. Professionally packed my paintings and dishes. Everything was delivered safely.

They gave me a delivery time which totally fit into MY schedule and arrived with my things exactly when promised. I had no damages or missing items and am so happy with all the services I received! What could be more from a move? Highly recommend them!

The crew was moving fast and no damages. They were excellent guys and top of this, funny. I highly recommend their service! If you want a job without breaking, then these are your guys.

They moved us from a 1 bedroom apartment into a 2 bedroom condo up two flights of stairs. It was also a scorching day. Despite the obstacles, they maintained a very positive attitude, were extremely friendly, and SO organized! I labeled our moving boxes by room, and they put each box in the correct room! It made unpacking a dream! They did that on their own - I did not even think to request it. Daniels and Castro made our move from FL to SC a huge success! I would hire them again.

Brilliant service all around, from initial website inquiry to delivery of stuff. Booking these guys was very simple and easy. The website was easy to understand with no hidden charges. My driver was also excellent, keeping me informed of collection time, delivery time, and when he was stuck in traffic. I am pleased that I used Safebound Moving. From now onwards, if I ever have to move again, I would move with them.

Great overall experience! Friendly, careful, and nice driver who also moved most of the items. They were also happy to take an extra thing that fitted in the van, really pleased with the service, amiable and professional staff and a good value for money! I will certainly book again if I ever need help with the moves. And would highly recommend it to friends and family.

The workers were fast, efficient, and pleasant. In short, they were very competent and professional, making the experience for me stress-free. The move cost was very competitive, and I knew what the end cost would be right up front. There were no hidden charges. I will use them again for sure. Extremely helpful. I would recommend your company again, for sure.

What a great service! I booked them pretty last minute twice recently, and they were punctual and efficient. The costs were reasonable, and they were careful/diligent in the wrapping and moving of all my stuff. I would recommend them to everyone.

5 stars for David and James! They just completed a whole house move for us. They carefully tied everything down securely so nothing will shift around or fall. They wrapped everything carefully and thoroughly and checked in with me to make sure everything was exactly how I wanted it. They were friendly, smart, caring guys who made a very stressful day go smoothly.

RUN AWAY! An absolutely awful experience.

Safebound not so safe! Where to start?? My wife had contracted the job through Empire moving group based on a agreed upon price. On the day of our move Safebound shows up and tells us we must pay an additional $1207.50. Wow, who are you? Why are you here..? Why such a steep price increase on the day of our move? Presented under duress.... Our furniture was delivered damaged not one set spaired from the entire house. This included a bent leg on the office furniture. A corner missing from Bedroom side table. And mounting bracket for bed completely ripped from its position. Scratched glass on movie theatre set. Dents and scratches on dining room credenza. Just to name a few. The clincher being the lack of delivery of the most expensive item shipped, a television. Where it is no one seems to know? Many phone calls later the majority of which ignored. Not once has management attempted to contact my wife and I. The only information given at this point is that the warehouse guy remembered loading it on the truck. WOW.!!!! When queried on the possibility of involving the police, a rude response was given and subsequently hung up on. P.S when movers arrived for delivery it was suggested additional costs would be required do to second story apartment having a landing. Making it 2 flights instead of one. When asked if the police should be contacted, a rude response was given, followed by being hung up on. Management has promised to look into the matter. Dates had been given as too when a response could be expected. Those dates have passed, not once has management attempted to contact us. Zero missed calls on our end. The delivery date was May 23rd our T.V. is still missing. The only assurance given that it left there warehouse. Included in the cost was reassembly of furniture. Screws left missing and assembled incorrectly. Side note: Upon arrival they tried to say it would be extra money for stairs. Job# x3969158

Staff management is so friendly and professional. My unit was easy to get to and very clean. I have had to move a couple of times in the city, and I have seen my share of storage facilities, and these movers get my vote for the best in the city. I highly recommend them. Thanks!

I was told by Jovanni that my belongings would arrive in 7 to 10 days. We have been waiting 26 days and still no estimate of delivery date. Jovanniâ s estimated cost of the move was about the third of the actual cost. I did a video call showing our belongings. I feel the estimate was deliberately low.to get the contract. I was hung up on twice today. We are thoroughly disgusted with this outfit.