North American Resource Group Inc

I employed Dave from this company to apply a coating to my roof. Although there is no way to control the weather, there seemed to be many reasons why he would explain he could not come on days promised. I feel the weather was not the only factor and that he had stretched himself too thin and made too many promises to too many customers. Once he obtained my contract, he seemed more interested in getting NEW jobs than in performing mine. But, overall, after three weeks or so, the '2-3 day process' was completed. Unfortunately, when I tried to sell my house in June (6 months after installation), they found 3 leaks. I went onto Sunbiz and obtained the name of the owner, Mr. Williams. Without his help, I would have been unable to have resolved this situation. In addition, I contacted the manufacturer of the product used on my roof. I sent pictures of the roof to them. Experts at that manufacturer told me that the membrane had not been applied correctly as they could see it was applied too thinly and not allowed to dry correctly - they could tell this was the case because of bubbling of the surface visible in the photos. I wish I could post the photos here so you could see how sloppy and uneven the membrane had been applied. The only positive thing I can say is that Mr. Williams appeared concerned about my problem and did have his team come out and repair the leaks in the membrane. He continues to employ the same people responsible for the shoddy application, however. Also, although I had requested a complete reapplication due to the opinions and advice of the manufacturer, I was only able to get them to repair the areas actually leaking. Because of his involvement, I did bring professionalism up from an F to a D.

After receiving roofing estimates for my cement tile roof and discovering that it was going to cost approximately $20,000 to $25,000 to replace my roof, I noticed that some of my neighbors were getting their roofs 'resurfaced' instead. The outcome was impressive so I considered this option as it would cost less than half the price and it appeared the warranty was just as good. Two roofers advised me against this and told me that only the membrane of the resurfacing would be covered; they said that if anything happened to the structure of my roof underneath, I would be in worse shape. So, I decided against the resurfacing and continued looking for a roofer. In the meantime, I met Dave from North American Resource Group, as he was performing resurfacing of many of the roofs on homes in my neighborhood. He showed me his product info, explained the process to me and assured me that this product was warrantied against leaks and that if anything happened to the roof structure, that too was covered. I was a little nervous as the only review he had in here was an F. But it was one review and I asked him about it. He addressed all my concerns, even writing some of them right into the contract, and I decided to go ahead and give him a chance. As the work did take longer than expected (sometimes due to weather, sometimes time management issues) I gave him a 'C' for punctuality. But, considering this saved me about $12,000, I am still very happy with the outcome. Dave and his staff worked very hard; they were polite, thorough and the final outcome is beautiful. I have a gorgeous white cement tile roof that makes my home feel like new. I am happy I made the choice to use them.

lic of operator is not the same as the individual who claims the lic in advertising he says he's been in business with father for 40 yrs took him 2 months after continuous efforts to complete the job This is a vacation home so as a result have left him to perform work in my absence he would call on many occasions to claim work is finished and ask for full payment I would send an inspector only to find incomplete very poor workmanship He continuously lied about completion I paid him just to finalize (no lic shouldn't be aloud to do this work) totally un professional Worst experience I have ever had in false and misleading statements and disclosure as well as pricing