Response from Luxury Maids Inc
Dear Member, I am very confused as to why you would post such a negative report on Angie’s List. Sunday May 23rd you contact Luxury Maids in regards to maid service for you home. Monday May 24th Luxury Maids contacted you and you directed us to call “Your husband on his cell phone.” We contacted him and spoke about maid service for the home. I advised him that we were at least 3 miles from your home every other weekend and if he was interested we could start the following week. Your husband advised me that Saturdays would not work since he trained policed dogs that day and that Sunday would not work either since you were off that day. We laughed and said that he better take that day seriously since it was the only day you guys got to spend together. Wednesday May 26th, I followed up our conversation explaining once again that we could not go to your home during the week, but we would be more that happy to do so during the weekend if you were to ever change your mind. I am very sorry you gave us an “F” in responsiveness even though we contacted you first thing Monday morning when we made it into the office. You stated that you had not heard from us; which you are correct, we never spoke to you. We spoke to your husband since that was what you had directed us to do. Member, with all of this said and done, I wish you good luck in finding the right cleaning company for you and your home. We are very sorry we were not able to accommodate days for you as I know you would have been very happy with our service. Best of luck, Silvia Timoteo