About us
Business highlights
28 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesAccepted payment methods
Photos of past projects
Reviews
3.229 Reviews
Showing 1-25 of 29 reviews
Erica W.
04/2024
pool cleaners
+ -1 moreDo yourself a favor and avoid this nightmare of a company at all costs!!! Two homes, two pools and 5 years and NOTHING BUT ISSUES. Their technicians will not clean your filter, leading your pool equipment to fail. They will leave the filter top off, running your pump dry and the pool equipment will fail. They will leave the pool pump running 24/7 for 8 months, leading to astronomical electrical bills. To top it off, when your home is for sale, your technician will see the pump has failed and say nothing, leading to a green pool. Then the supervisor Dwight will show up, yell at you, refuse to take any accountability for his technician’s failures and refuse to give you a price quote for a new pump. When you speak with Lillian in the office, she will insist that two emails were sent out and you had a phone call about said pump, before she realizes that was a year beforehand and the pump was replace then…. A pump that’s only one year old should not fail. This company ruins your equipment and refuses to take responsibility for their technicians. Avoid at all costs. In the words of Donald Trump, “You’re FIRED!!!!” Update: I had someone come to check out the pump and the circuit breaker had tripped. This time, it still works. Mind you, Dwight, the supervisor for Fountain Blue told me it was “completely broken” and they gave me a quote for a pump for $1,700 today. Crooks!!
Description of Work: Resurfacing: pool maintenance.
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$2,500
Marcus W.
06/2023
swimming pools
+ -1 moreMy wife and I sought estimates from 4 companies for a new pool in late spring 2022. We learned about Fountain Blue from a friend and their family. We decided the process with Joanna. Joanna was professional, courteous, knowledgeable and personable. Compared to the other companies, she began with an open mind addressing our vision and any concerns all while working with our schedule. The design she generated was brilliant. After creating a design, she met with us to look at samples, was patient and thoughtful throughout and answered every question in detail and with honesty. She really is a quality person and absolute asset to Fountain Blue. The pool construction was at times problematic, which was mostly expected. The main issue we faced related to communication during the construction process. Communication could probably be improved as we experienced no reply or unanswered questions at times during the construction phase with the construction administration. This was disheartening at times since the whole process was new and at times overwhelming to us. Fortunately, Joanna remained available and clarified any concerns. The end result, the new pool, is beautiful and we could not be happier. Thank you Fountain Blue.
Description of Work: New Pool Construction
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Yes, I recommend this pro
Karyn V.
03/2021
ceramic tile, swimming pools
+ 0 moreThe pool is discolored everywhere, tiles mismatched, rusted , broken, my calls go unanswered, or worse I am told it is beautiful. I was even told to wait a year to see what happens. Stay away from them, they do not stand behind their product.
Description of Work: new pool installed and tiles
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$165,000
Margaret B.
12/2020
swimming pools
+ -1 moreAvoid this company at all costs. I have renovated homes, pool decks, and pools and have dealt with various contractors over the years. I have NEVER dealt with one as unprofessional and unresponsive as this one. We constructed a pool to the tune of 78K, and we have been left with a spa that randomly drains on its own, pavers that are uneven and tripping hazards, and LED lights that do not work consistently. Right after the pool was completed., it kept turning green for several months but none of the Fountain Blue techs could figure it out. We have spent hours emailing and calling and meeting techs at our home and these issues persist. We have hired a lawyer at this point, only for the company to send a letter lying and self-servingly stating that they repaired each issue identified which they have NOT. Unless you want to deal with this kind of headache, hire a different pool company. Finally, we have hired and paid a separate pool repair company to fix these various issues for us once and for all. Whether we go to court to recoup this money from Fountain Blue remains to be seen.
Description of Work: New Pool Install
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$78,000
David K.
06/2017
pool cleaners, swimming pools
+ 0 moreConstruction went rather smoothly, our salesperson was very helpful but other than that we are pretty disappointed in overall customer service and follow up. There was a clerical error in their accounting office that put our pool install on hold in the beginning. After that was fixed Construction was completed in about 8 weeks. Now after that is where they really let us down. Their service is beyond horrible, the guy they sent out to do the start up had no idea how to turn on the pump, he was also the pool guy that would be coming out weekly for our 8 week service (included in the contract we signed) Well this past week was our last included service so I took a water sample to a local pool store only to find out that there was never enough salt put into the pool to generate chlorine, the ph and alkaline were way off and there was no chlorine in the pool. The pool store recommended the appropriate salt and chemicals to put into the pool. After adding what they recommended the water was balanced perfectly, that was Sunday. The pool guy comes out on Monday and just adds acid and chlorine without testing the water, we made sure our security cameras were on and have the video of him basically doing nothing. After contacting both the owner of Fountain blue and the maintenance department we have not received any follow up. DO NOT USE THIS COMPANY!!! I wish I could have seen this review in hindsight
Description of Work: Had a new inground salt water pool installed
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$40,000
jeffrey S.
02/2017
fountains
+ -1 moreI have used this company several times. They have always solved the problem, were always very professional and reasonable priced. The employees have also been informative and pleasant. One of the best
Description of Work: Repair pool leak
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Yes, I recommend this pro
Response from Fountain Blue Pool Service Inc
brandon W.
08/2016
pool cleaners
+ -1 moreunknown
Description of Work: Ray came out and installed a new timer and salt system for me. He was very professional, friendly, and did excellent work. I liked the job he did so much that I scheduled with him to put in a new led light in a couple of days. The price was a good bit lower than any other company I got an estimate from.
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Yes, I recommend this pro
Response from Fountain Blue Pool Service Inc
Ofelia U.
05/2016
pool cleaners
+ -1 moreRob came to my house promptly to look at the job & prepare an estimate. He seemed more interested in leveling the patio pavers than working on the pool. It has been over 2 weeks and I still don't have an estimate for the job & they have not answered my email inquiry. I will not be using them! Marked difference from the other pool companies that came out to bid on the job.
Description of Work: I contacted Fountain Blue Pool to remodel my pool on the basis of a friend's recommendation.
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Andreas G.
03/2016
pool cleaners
+ -1 moreunknown
Description of Work: Acid wash pool and replace heater
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$4,000
Dora M.
09/2015
fencing, patios, swimming pools
+ 1 moreThey did everything wrong. Like for instance, I paid for a French pattern paver patio and we got nothing. It was not the pattern we paid for. I paid for 12x12 coping around my pool and I got an 8x6 which was not I paid for. I paid for fencing to enclose all my pool equipment and they didn't do. I paid for pool that was supposed to be dug with one corner area to sit on. They put two in here. They put the lighting in the wrong spot. They put the drain in the wrong spot. They were supposed to have this pool completed by April 28 and they didn't get it done until July 28. I would absolutely not use them again.
Description of Work: I used Fountain Blue Pool. They built a pool, patio and fence. It was one package.
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$60,000
Layne W.
04/2014
pool cleaners
+ -1 moreFountain Blue is great. They are always consistently on time and clean my pool perfectly. For stress free professional service, look no further.
Description of Work: Weekly pool cleaning service
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Yes, I recommend this pro
$72
Ann R.
07/2013
pool cleaners
+ -1 moreThey do a great job every week. The pool is clean and crystal clear.
Description of Work: Serviced the pool by cleaning, chemicals etc.
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Yes, I recommend this pro
$72
Allen G.
06/2013
pool cleaners
+ -1 moreShow up every Friday. Perform necessary service and check for problems.
Description of Work: Weekly pool service.
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Yes, I recommend this pro
$75
Keith W.
06/2013
pool cleaners
+ -1 moreThe waterfall/spa system turned out great. The workers from Fountain Blue were professional and efficient. We've had the system in place now for over one year and everything is still working great. They also maintain our swimming pool and spa on a weekly basis and what's nice is that they will send an email informing me when they will be there and then an email letting me know that the service was completed. Another nice thing about Fountain Blue is their office staff. For example their person in charge of service is Gabby and she is always pleasant to talk to and there's Noel who always makes sure any problems we have are taken care of.
Description of Work: Fountain Blue installed a waterfall/spa system connecting to our existing swimming pool.
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Yes, I recommend this pro
$10,000
cynthia M.
06/2013
pool cleaners
+ -1 moreSince we built a new home 4 years ago, Fountain Blue Pool Service has been the only company that has maintained, serviced and repaired our pool. We've had the same service technician the entire time and we love him. We will never go anywhere else. They're the best!
Description of Work: It costs $85.00/ month and they service the pool weekly. Fountain Blue Pool Service & Maintenance has been our only pool service firm for nearly 4 years.
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Yes, I recommend this pro
$85
Donna D.
06/2013
pool cleaners
+ -1 moreFountain Blue Pools does weekly cleaning and maintenance and whatever I need to keep my pool looking beautiful. They are punctual and responsive. I receive weekly notifications via email to expect them. I would highly recommend them.
Description of Work: Fountain Blue Pools does weekly pool cleaning and maintenance.
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Yes, I recommend this pro
$80
Irene A.
04/2013
pool cleaners
+ -1 moreThe monthly fees are $80, and the services this year amounted to about $900. I have used this company for about 10 years, and they have been very good. They've responded quite promptly, and I've had no bad experiences with them. They've done repair work and acid cleaned the pool, and really have performed quite well. I have absolutely no negatives about them at all, and I'm continuing to use their services.
Description of Work: They do the maintenance of my pool, and also do repairs as needed.
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Yes, I recommend this pro
$80
Laurie V.
03/2013
plastering
+ -1 moreTerrible! The finish is still some what blotchy. There is still a plaster hand print on the hand rail. If you don't mind cleaning up after a pool company, then pick this one. Otherwise pick a professional pool repair company. Lisa is a nightmare to work with. Gabby sets appointments that no one plans to keep. Jan has no clue what she is doing. I have pictures and movies of this job. What should have been an exciting experience quickly turned into a nightmare. I have emails as well.
Description of Work: Hired them based on Angie's list. We hired them to resurface our pool and deck. We upgraded our plaster because our tiles were in great shape. This has to be one of the most arrogant companies you will ever deal with. They can do no wrong. It is always the homeowners fault. We paid 1200. To clean and re-grout the pool. Apparently, this does not include actually cleaning the tile. Their idea of cleaning the pool is pouring acid over the tile and hope for the best. So they walked off the job. Lisa said that it would cost an additional $600.00 to clean the tile. They arrived to replaster the pool on the coldest day of the year. Normally they do 2 pools a day, but on cold days they do one. One would think, if you had a whole day to plaster you would get a fantastic pool finish. Wrong! It came out blotchy. They also broke two tiles while pouring plaster. They also broke the pool enclosure door. There was plaster all over the bushes. There is plaster all over the hand rails that will not come off. We notified them that the plaster was blotchy. They sent out two service techs out. Both agreed it was blotchy. No response from management. We finally called the manufacturer. Yes it was blotchy. He had several steps that would help with the blotches. First step was to acid wash. Finally they sent someone out to acid wash and yes it did improve the finish. However, threats of a lien on our house arrived. Really! Regarding the two broken tiles, it took them 3 months to fix! The owner never came out to look at the pool. Ever! Even when we said it was blotchy! We are 15 minutes from their office. They are never at fault. Ask for any details in writing from this company. Their word means nothing. Do everything you can think of to protect yourselves. We took pictures. Hundred's of them before and after, document everything with this company.
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$8,000
jeff H.
07/2012
pool cleaners
+ -1 moreWent poorly. Workman did not clean up and never came back to clean up even though they were supposed to.
Description of Work: Re- coping of pool.
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$800
Patrick M.
11/2011
pool cleaners
+ -1 moreThey were the people who installed our pool. We have used them to maintain it.
Description of Work: Fountain Blue keeps our pool clean with twice weekly service. They do an excellent job.
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Yes, I recommend this pro
$152
Edward D.
05/2011
pool cleaners
+ -1 moreLarry arrived as scheduled, found the water heater rusted out. Gave price for a new heater. I opted out. No problem, but the pressure relief valve was malfunctioning (loosing water) and Larry quickly replaced it . Great job.
Description of Work: Pool water heater was malfunctioning
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Yes, I recommend this pro
$85
Michael R.
05/2009
pool cleaners
+ -1 morewe requestd pool water that looked blue instead we got a drab, pond looking pool...not satisfied
Description of Work: problem with the color of the pool water...it was not what we ordered..
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$3,500
DARREN L.
09/2007
ceramic tile, pool cleaners
+ 0 moreWhat you get is what you pay for is not always true. Fountain Blue was the most expensive bid we had, but we expected higher product quality and service. Fountain Blue failed miserably. After re-surfacing the pool with Pebbletech, the water became cloudy, and eventually staining the Pebble tech surface. I called the pool company the exact same day that the pool was being re-filled about the cloudy water. They told me not to do anything, including putting chemicals in the pool because it would void my warranty. They sent somebody out 3 days later, by then, it was too late. All the guy did was pour one bottle of chlorine in it. He did nothing else. The pool finish eventually became damaged, and I had to pay them an additional $200 to pay for their error. The pool company never apologized, and doesn't think they did anything wrong. Don't use this company, stay away from them, find another company that is cheaper and you will get a better product!
Description of Work: Remodeling pool with Pebble Tech resurfacing, and re-tile.
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$7,000
Response from Fountain Blue Pool Service Inc
LLYN B.
03/2007
pool cleaners
+ -1 moreThe worst company I have ever dealt with. The job started with the people from F.B. not finishing the demo work, but because he was leaving on vacation, he never reported the incompletion of work to the office. On Monday when the subcontractors showed up, they turned around and left because the pool was not ready for them. A week and many angry phone calls went by before the first days work was completed. The work was mostly subcontracted, but no one from fountain blue ever showed up to manage or check quality of the work. There was delay after delay from lack of coordination of workers. A one week job took a month. Unfortunately, the coordination seemed to be the strong point. The quality of work was horrible. The pools finish was never properly smoothed out. There are tons of inconsistencies in the finish. They flat out forgot to tile the steps. The paver deck has the worst edges I've ever seen. Any promises made by the salesman were ignored by the installers.
Description of Work: They did re-surfacing of an existing pool with pebble tech, new tile trim and paver coping, and pavering the existing cement deck.
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$15,000
SUSAN D.
11/2006
pool cleaners
+ -1 moreNot so good. We were urged to accept early delivery of paver's for deck. Were told they were in hot demand. If we didn't accept them they might not be available at the time we wished to start our project. Paver's came and they were totally wrong. First we had a disagreement. They were left here for 5 weeks & totally destroyed our back sodded area. Several subcontractors were involved, each one blaming the other for shoddy work, or mess. The coping fellows actually used our $375 ping pong table as a work surface! I was at a funeral out of town when I was accused of changing my mind again on glass blocks. My daughter actually informed them of the error. There was a terrible lack of professional expertise from the salesman to the receptionist who handled some of my calls of concern. The owner has refused to answer any voice mails left for him, and I am left with cracked and shoddily installed pavers, a leaking spa/hot tub, a light I will probably never turn on and a leaning railing.
Description of Work: Complete re-do of all surfaces, including deck, tiles, pool diamond brite, coping, install light and replace filter and check valve, install glass blocks marble sill on spillway from spa to pool, install modern white railing.
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$17,500
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Contact information
2731 Vista Pkwy Ste D 1-3, West Palm Beach, FL 33411
www.fountainbluepools.comService hours
Monday:
8:30 AM - 4:30 PMTuesday:
8:30 AM - 4:30 PMWednesday:
8:30 AM - 4:30 PMThursday:
8:30 AM - 4:30 PMFriday:
8:30 AM - 4:30 PMLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Ceramic Tile,
Patios,
Fountains,
Plaster,
Fencing,
Landscaping,
Decks and Porches,
Concrete Pouring and Repair
FAQ
Fountain Blue Pool Service Inc is currently rated 3.2 overall out of 5.
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Fountain Blue Pool Service Inc accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
Yes, Fountain Blue Pool Service Inc offers free project estimates.
No, Fountain Blue Pool Service Inc does not offer eco-friendly accreditations.
No, Fountain Blue Pool Service Inc does not offer a senior discount.
No, Fountain Blue Pool Service Inc does not offer emergency services.
No, Fountain Blue Pool Service Inc does not offer warranties.
Fountain Blue Pool Service Inc offers the following services: Swimming pool construction & remodeling, brick marble decks, decorative spraydeck applications, tile work & mosaics, swimming pool equipment repair, automation, pool heating, child safety systems, tune-ups, inspections, swimming pool & spa heating, chlorine generators, salt systems, weekly pool service, automatic pool cleaners, filter replacement.
Ask for details
Contact information
2731 Vista Pkwy Ste D 1-3, West Palm Beach, FL 33411
www.fountainbluepools.comService hours
Monday:
8:30 AM - 4:30 PMTuesday:
8:30 AM - 4:30 PMWednesday:
8:30 AM - 4:30 PMThursday:
8:30 AM - 4:30 PMFriday:
8:30 AM - 4:30 PM