farmer and erwin

The tenants of our rental property complained that the AC unit was not cooling. Our real estate agent called Farmer and Irwin to have them check it out. Without any call to us from Farmer and Irwin, in a week or so, we received a bill stating that they could find nothing wrong except for a thermostat battery in need of replacement. The bill was for $270.00! We felt that was quite a lot to pay for a battery replacement, and questioned the charges, asking them to justify such an inordinately high cost for finding nothing wrong except for battery in need of replacement.. In response, we received 2 emails. One (intimidating) email stated this: "If payment is not made by end of this month, then we will send you to collections. Please advise! Thank you, Maureen Gilbert Assistant Service Manager Farmer & Irwin Corporation T. 561.842.5316 x308 F. 561.845.2280" The other (explanatory) email stated this: "Our rates are $100.00 per hour from port to port. This was called in as A/C not cooling, we inspected all of your equipment and controls to make sure there were no further issues." We received bill (via email) on 4/5, asked for clarification on 4/9, and immediately received threat that bill would be put to "collections" if not paid beyond of the month. Farmer and Irwin are an extremely unprofessional company using intimidation to silence the questioning of inordinately high bills. I advise all stay clear of Farmer and Irwin.

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