Elite Property Inspection & Management

This is a SHAM of an inspection. We paid extra (double the going rate) to have an extensive inspection done and all that was really done was a regular inspection. They didn't bother to do the pool, because they didn't have enough people... what a racket! These people missed SO MANY MAJOR issues that i feel like suing them. They missed electrical issues (MAJOR p one started an in wall fire!) they didn't bother to mention the MOLD, the water issues, the sprinkler, toilet, garage door, electrical outlets being 100% exposed issues, the pool issues, the fireplace issues, etc. RUN, don't walk from these people - if they are still even in business.

The inspection day went well, they spent several hours on the property thoroughly checking everything. Many items noted in the report that held true. I was on site and looking around at various things but majority of the time on the 1st floor waiting and talking with the Realtors. Several grey areas appeared from one window area with deteriorated caulking and mismatched baseboards/knockdown on the walls. We discussed and noted the area. I specifically called out water intrusion problems and was assured nothing was active because they ?Scanned? the area. See prior note about being on the 1st floor, I did not notice Elite using an infrared scanner on the premises nor did they show me the results. I even requested so to an employee of Elite. I even mentioned to same employee about a mold test in the area and stated that would take a few days for results. As a backstory, we had several inches (6-8?+) of rain each day leading up the inspection and the day of. Fast forward to after closing of the home, we immediately looked into the numerous inspection items around the home on the same day of closing but this where we found the lack of inspection service provided by Elite. Of the major things missed: 3 crack toilet tanks which had a slow leak and mineral build up along crack; mold in the tile behind them - all missed by Elite. It was clearly visible and resulting in another $1k+ in repairs not caught by Elite. (The other toilet had a wobble base which was not called out and leaked at the wax seal) Water damage from 3 windows on the ground floor and active water intrusion from leaking of the actual window corner joints. In fact, 70% of the windows (16 in total) leaked all from the same spots. None of which was called out in the inspection report. Mold all throughout the baseboards, drywall, concrete (CBS home) under said leaking 3 windows on the 1st floor and nearby toilets that had cracked. Another ~$1k in repairs to remedy issues, replace baseboards, repair all window leaks, repaint, etc We immediately contacted Elite about the missed items and this where the lack of customer experience started. There no was prompt reply but rather we had to wait 2-3 days (and even more) and that was because we had to follow up again for a response. We contacted Elite many times more via email and phone over course of 3-4 week period, each time met no prompt response or even offered a solution. They kept "putning" the issue down the road and had no desire to deal with us. When we had a phone conversation about why the cracked toilets was missed, one of the employees stated it was her responsible to check bathrooms, the conversation suddenly shifted and stated the owner would contact us. The owner never did contact us until the final point saying they are not liable and will not support the services they provide. Hence, our Angielist review now. Each time we only requested a full refund for services which was around $700 for the inspection. They never did perform a mold test and we immediately felt the effects after spending time in the home. Their defense it was not in the contract we requested it via online, realtor, and phone. Unfortunately, our mistake in the rush to have an inspection before travel and our inspection period was up. We felt it was a fair request since the service did not live up to expectations nor did their customer service. We spent several thousand dollar more to fix items not found by Elite; not including being delayed to move our new home another 3 weeks (additional cost of two homes, etc) We provided photos of mold, water stains, videos of rain against the window and leaking via corner joints of windows, etc. All water intrusion was active. We purchased and performed our own temp scan and showed difference in the CBS block for a few days. Baseboards retained moisture (even soft), drywall was soft for days well which would have shown by Elite as well. Obviously, Inspection companies waive all liabilities in a contract for under performing services. Sometimes you want the right thing done and we don't feel out of line asking for a refund and nothing more.

I arrived at the home to be purchased only to find the gentleman already crawling up in the attic and crawl space. He continued to inspect the home inside and out, He tested the water, tested for moisture around toilets, tubs and ceilings. Inspected for rodents, insects ect. He tested every electrical outlet in the home. Took pictures and gave me a list of every nick/defect in walls, doors, frames, cabinets ect. He inspected the septic, well, ac and hot water tank and more. I could not have asked for a more thorough inspection than what I got. Definitely got my money's worth and I highly recommend this company.