Den-Air Air Conditioning

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In October 2012, Brian Brown, owner of the business currently called BB Aluminum and Screen, built a large lanai with an aluminum roof attached to our townhouse (approx. cost $12,000). Subsequently we had several leaks in the aluminum roof of the structure which he returned in an attempt to fix them. In the March/April 2013, he did additional work, including flashing and caulking, in still another attempt to fix the leaks. We paid him an additional $500 for this work and he guaranteed it for two years. Within that warranty period we had roof leaks in the lanai. In Jan. - Mar. 2015, before we returned in April for our summer home in Massachusetts, we were in touch with him on multiple occasions about getting the leaks fixed. He repeatedly promised to take care of the leaks before we left, setting weekend dates when his crew would fix them. Those dates would pass without anyone showing; we would call him; he would make a new promise; and the cycle would repeat itself. He did not take care of the leaks before we left for Massachusetts, so we had to cover all the non-moveable furniture in the lanai with tarps and elevate them off the floor. During the summer rainy season the roof continued leaking and relatives in the area who were checking our townhouse while we were in Massachusetts had to mop up he water from the leaks on the floor. When we returned to Florida in November we repeatedly called Brian Brown or his receptionist at his business about fixing the leaks. We received assurances that this would happen, but it never did. Every time it showers, we have had to cover furniture in the room with tarps and use a shop vac afterwards to clean up the water.

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On that same day we called another licensed AC company and he came turned it on inside and there was nothing wrong . It was working. That service call was $75.00 I have the dated receipts and estimates for all work from both companies .

Denis Menard was a pleasure to work with. He was organized and took the time to strategize where the new units would be installed and wasn't in a rush to simply put them anywhere and leave. As a single Mom, he was patient when I asked a million questions and did not make me feel foolish. He did his best on price, which of course is difficult because AC units are expensive. He has been responsive with concerns I had about the thermostat and always calls me back. If you want to support a local businessman who cares and will be patient and understanding, I highly recommend you call Den Air.

Completed in timely manner.

Called for routine maintenance service. Found problem capacitor, authorized repair, then bought the sanitize service and 3 year maintenance contract.

They were really great. Pricing was expensive but it worth the cost. They were a good company.