Craft Master Custom Pools

Pool Sales Construction and Installation, Outdoor Kitchens

About us

Craftmaster custom pools has been building pools since 1994. We pride our self in professionalism. Each pool is a custom design. Let us turn your back yard into a dream.

Business highlights

30 years of trusted experience
Family Owned & Operated

Services we offer

Custom swimming pool design and construction

Services we don't offer

Don't see your need on our list of services? Give us a call to further discuss your needs!

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
Financing Available

Our Recent Projects


Photos of past projects

Reviews

4.317 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
12%
3
6%
2
6%
1
12%


Rating CategoryRating out of 5
quality
4.2
value
4.6
professionalism
4.0
responsiveness
4.0
punctuality
3.9

Filter reviews by category

Showing 1-17 of 17 reviews

Soledad O.
11/2022
5.0
pool cleaners
  + -1 more
CraftMaster Pools is in a word—awesome. Great attention to detail. Fantastic quality. Always true to their word and on schedule, on time and absolutely a joy to work with. I highly HIGHLY recommend them. They are awesome.
Description of Work: I had a messy overgrown backyard and wanted a gorgeous pool as the centerpiece of my property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Craft Master Custom Pools
Thank you for a wonderful review we appreciate you.

Kathryn A.
11/2022
5.0
pool cleaners
  + -1 more
It was great. They showed up on time even with the rush.
Description of Work: They helped with my pool equipment and tile.
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,000

Arnie N.
11/2022
5.0
swimming pools
  + -1 more
Craft Master Custom pools worked with us to design & build an inground pool & patio based on the total space we had, factoring in the survey, easements, our requirements & requests. They did a beautiful job. They were flexible & willing to make adjustments as the job progressed & we thought of things that we would like have & were not in the original plan. They work with you well. They were very responsive & easy to work with. The finished pool & patio are thankfully beautiful.
Description of Work: Pool build

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$70,000

Response from Craft Master Custom Pools
[Member Name Removed] Thank you for taking the time and reviewing our business. It was a pleasure working with you and your wife. All the best. Craft Master Team

Mike & Patti B.
11/2022
5.0
swimming pools
  + -1 more
Took about four months from first dig to final fill and everything went as expected. The workmanship was great and the staff were awesome to communicate with. I highly recommend them if you want a new pool of your own!
Description of Work: Pool build
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Craft Master Custom Pools
Thank you so much for taking the time to leave the nice review we enjoyed working on your project.

Bill W.
11/2022
5.0
swimming pools
  + -1 more
Jim and Sabine were always able to help and they guided me through the pool building process. It was a lot of construction but my pool turned out just the way Jim drew it out. We are really happy and its a highlight of my yard!
Description of Work: They built my pool

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$65,000

Response from Craft Master Custom Pools
[Member Name Removed], It was our pleasure to build you the pool of your dreams. Thank you for your review.

Kathrine M.
11/2022
5.0
swimming pools
  + -1 more
The team was here on time and they quickly got to work repairing and replacing our pump. It now works great and we were very pleased with the result and the service. I would definitely recommend them.
Description of Work: Equipment installation and Service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Craft Master Custom Pools
[Member Name Removed], we appreciate your review and please reach out if you ever need anything.

Kate A.
11/2022
5.0
swimming pools
  + -1 more
Professional team from scheduling to installation!!!! Would definitely recommend to anyone looking for pool refresh!!
Description of Work: Equipment installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,500

Response from Craft Master Custom Pools
[Member Name Removed], We are so glad you are happy with the end result of your pool. We appreciate your feedback.

Rachel P.
09/2020
1.0
deck cleaning
  + -1 more
I first met with the owner(Jim) and he was extremely attentive returned my calls every time, until he was hired at that point it was a disaster it took him 10 months to install my pool, he left open issues and because I wouldn't pay him a small $900 balance in full until the issues were resolved he never came back, I am now having much greater problems like my waterfall is cracking my pavers are collapsing and he wont return a call or address the problems. People beware of him he is a thief and a liar and does not stand by his product.
Description of Work: A new Installation of a $46,000 inground pool

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$46,500

GIANNA M.
03/2017
1.0
swimming pools
  + -1 more
Called the office on a Monday, they took all my info for an estimate, then nothing. Called back that Thursday and left a message, then nothing. Sent a message through Angie's List app on Tuesday the 7th, still nothing. I guess they're doing so well that they don't need new business.
Description of Work: Ignored multiple requests for an estimate.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Mario O.
03/2017
5.0
swimming pools
  + -1 more
Jim and Maureen are the owners. They are very professional and extremely responsible. Everything went so well from start to finish. We now have a beautiful pool that exceeded our expectations. We highly recommend them.
Description of Work: Custom Pool construction with waterfall, sun deck and paver installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Craft Master Custom Pools
[Member Name Removed] we appreciate your time to leave this review for us. It was a pleasure working with you and we are glad you love your pool.

Susan K.
07/2016
5.0
swimming pools
  + -1 more
Awesome job. Great design and we LOVE our pool. Jim took time to explain items we knew nothing about. Jim was down to earth and professional. Always getting back to us.
Description of Work: Pool and deck.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Russell B.
06/2016
3.0
pool cleaners
  + -1 more
They broke ground in February I think.
Description of Work: I had Craftmaster Custom do my new pool.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro

Russell B.
06/2016
4.0
deck cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Barbi G.
06/2014
2.0
swimming pools
  + -1 more
unknown
Description of Work: services were provided at an earlier date and time. unfortunately we did not have a good experience with this contractor for our pool/ patio...

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$20

David & Felicia A.
01/2014
5.0
swimming pools
  + -1 more
They showed up on time, they have constantly been working since they got here this morning.
Description of Work: They are installing a pool and a spa for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27,750

Response from Craft Master Custom Pools
[Member Name Review], Thank for your review.

Elian T.
05/2013
5.0
swimming pools
  + -1 more
The overall performance of this construction went very well. We are very happy with the company, and we will use them again in the future, if we need to make changes to our pool or build a new pool
Description of Work: Craft Master Customs Pools has installed a new pool along with the new patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$27,500

John H.
08/2012
4.0
swimming pools
  + -1 more
They were nice in the beginning and through the job. After they finished we had a couple of issues and it took them a while to fix the problems. We referred them out as well and they never got back to the person with an estimate. I would not use them again as we have had problems with the chemicals as well.
Description of Work: They built a pool for us.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0

$28,000

    Contact information

    8233 Gator Lane Suite 20, West Palm Beach, FL 33411


    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Insured

    Licensed*

    Trade License Number
    CPC1458570
    Trade License Locale
    FL
    Trade License Authority
    Florida Department of Building & Professional Regulation
    Trade License Expiration
    08/31/2024
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool Sales Construction and Installation,
    Outdoor Kitchens

    FAQ

    Craft Master Custom Pools is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 PM

    Tuesday: 8:30 AM - 4:30 PM

    Wednesday: 8:30 AM - 4:30 PM

    Thursday: 8:30 AM - 4:30 PM

    Friday: 8:30 AM - 4:30 PM

    Saturday: Closed

    Craft Master Custom Pools accepts the following forms of payment: Check,Financing Available
    Yes, Craft Master Custom Pools offers free project estimates.
    No, Craft Master Custom Pools does not offer eco-friendly accreditations.
    No, Craft Master Custom Pools does not offer a senior discount.
    No, Craft Master Custom Pools does not offer emergency services.
    Yes, Craft Master Custom Pools offers warranties.
    Craft Master Custom Pools offers the following services: Custom swimming pool design and construction
    Don't see your need on our list of services? Give us a call to further discuss your needs!

    Contact information

    8233 Gator Lane Suite 20, West Palm Beach, FL 33411


    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 PM
    Tuesday:
    8:30 AM - 4:30 PM
    Wednesday:
    8:30 AM - 4:30 PM
    Thursday:
    8:30 AM - 4:30 PM
    Friday:
    8:30 AM - 4:30 PM
    Saturday:
    Closed