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Coastal Chemical Inc

Pool and Spa Service

About us

Additional contact name - Stephanie De Simone. Cost is determined by the job. Additional service areas - North Palm Beach, Lake Park, Riviera Beach, West Palm Beach, Wellington, Royal Palm Beach, Acreage, Lake Clarke Shores & Loxahatchee.

Business highlights

43 years of trusted experience

Services we offer

Algae & chemical treatment for swimming pool.


Accepted payment methods

Check

Reviews

3.45 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
0%
1
40%


Rating CategoryRating out of 5
quality
3.4
value
3.8
professionalism
3.4
responsiveness
3.4
punctuality
3.4
Showing 1-5 of 5 reviews

JEFF D.
04/2012
5.0
pool cleaners
  + -1 more
I tried many swimming pool services before I found Coastal Chemical. They have been roughly 1/2 the cost of other services I used, and my pool has never looked better! They come every week to service the swimming pool, adding chlorine and stabilizer as needed. They even keep a written record of dates and times they come so I am sure the service was provided. I have found Coastal Chemical to be very reliable over the 6 years I have been using their service.
Description of Work: Swimming pool maintenance, chlorine added weekly and stabilzer added as needed. We use a Hayward Navigator pool vacuum to clear debris, and Coastal Chemical does the rest!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

SHARON B.
02/2012
5.0
pool cleaners
  + -1 more
When I first moved to Florida, I didn't know anyone. So I watched to see what trucks showed up at my neighbor's house and then asked them about whatever company. Everyone on this block loves Coastal Chemical. And by the way, you can get pool filters through them at a discount price.
Description of Work: They come once a week, test my pool, add the needed chemicals. They use a chlorine wich is easier on the skin and eyes and I like it very much. I've used them for 8 years and have no reason whatsoever to ever change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Brett H.
07/2011
5.0
pool cleaners
  + -1 more
I am very pleased with their service, They do excellent work and are very reliable.
Description of Work: ($45.50 is the monthly fee. For an additional charge, I also have them do a twice a year conditioning for the pool. ) They've been doing our service regularly for years, they come every Monday. In previous years, they've done maintenance work on our pool pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45.5

David M.
05/2011
1.0
pool cleaners
  + -1 more
My pool pump stopped working while I was out of town. Instead of contacting me they simply added their gas to my pool directly under my navigator hoses and simply let my pool go to waste. It was obvious the pumps weren't working and they knew I was out of town. Week after week they said nothing. I came home to find my pool a complete mess. The water was cloudy and there were leaves and other debris as far as you could see at the bottom. My navigator and hoses were destroyed because they added the gas to the pool directly under and next to my equipment with no water being moved. The owner was very unprofessional and I will never use them again. They said "it wasn't their responsibility" to notify me of a problem. They also said they are not responsible for the damage they caused even after I confirmed that adding Chlorine gas directly to a pool with no water movement will destroy equipment in the near vicinity. My advice, stay away from them.
Description of Work: Pool Chlorination with gas instead of liquid or tablets.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$800

Response from Coastal Chemical Inc
We were hired by the customers to provide weekly chemical service to his pool. We come out once a week and add all the necessary chemicals that are needed to keep the pool balanced. We were not hired to clean, add water or vacuum the pool. We were not aware of the customers specific travel arrangements. At some point during the time that he was gone, his neighbor turned the pump off because the water was low and the system was not working properly. When he returned from his trip, he called and said that his pump was off, and there was debris at the bottom of the pool. Neither of these issues were due to our neglect. Again, we were not contracted to do any other maintenance to the pool. As far as the pool hoses are concerned, they are made of a plastic that does not last forever. Due to the elements (the sun, chemicals, etc.) they do need to be replaced often. The hoses that were in need of replacement were the ones at the top of the water that have the most sun exposure. They had dry rotted due to the sun, not the chemicals. This has nothing to do with the chlorine gas, specifically and certainly not during the minimal amount of time that the customer was gone on a business trip. The gas is no more harmful to the pool or equipment than liquid or tablets. When the customer canceled the service, we did agree that due to their schedule, that he would be better off to hire a full service company to service the pool. The customer was refunded for services that were not yet performed.

Jon S.
09/2009
1.0
pool cleaners
  + -1 more
Horrible.
Description of Work: This company says that they come and service the pool but they don't. When I called to complain they made excuses. They kept charging us and not servicing the pool. Our pool is green.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$200

Response from Coastal Chemical Inc
We were not able to service your pool because your agressive dog was loose in the yard. Our policy is that if we arrive to service the pool on your regularily scheduled day and we are not able to service it due to no fault of our own (aggressive dogs, locked gates, etc.), the customer is still charged for the service call. This was the case with your property a few weeks in a row. If a pool does not have chemicals added to it, it will turn green which is why you had to spend money at the pool chemical supply store. We were not able to access the pool to put the necessary chemicals in it. It is much more costly to fix a pool than to maintain it weekly. As you stated, we were recommended to you from a trusted source due to our professionalism and quality service that we provide. I am sorry that you do not feel that you received the same quality service. We tried to resolve the issue and even though It is not our policy, we did issue you a refund check for the last month of service. The check was cashed by you. We feel that this is not a legitimate complaint against our company.

    Contact information

    226 10th St, West Palm Beach, FL 33403

    www.coastalchemicalpool.com

    Service hours

    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service

    FAQ

    Coastal Chemical Inc is currently rated 3.4 overall out of 5.

    Monday: 9:00 AM - 4:00 PM

    Tuesday: 9:00 AM - 4:00 PM

    Wednesday: 9:00 AM - 4:00 PM

    Thursday: 9:00 AM - 4:00 PM

    Friday: 9:00 AM - 4:00 PM

    Coastal Chemical Inc accepts the following forms of payment: Check
    No, Coastal Chemical Inc does not offer free project estimates.
    No, Coastal Chemical Inc does not offer eco-friendly accreditations.
    No, Coastal Chemical Inc does not offer a senior discount.
    No, Coastal Chemical Inc does not offer emergency services.
    No, Coastal Chemical Inc does not offer warranties.
    Coastal Chemical Inc offers the following services: Algae & chemical treatment for swimming pool.

    Contact information

    226 10th St, West Palm Beach, FL 33403

    www.coastalchemicalpool.com

    Service hours

    Monday:
    9:00 AM - 4:00 PM
    Tuesday:
    9:00 AM - 4:00 PM
    Wednesday:
    9:00 AM - 4:00 PM
    Thursday:
    9:00 AM - 4:00 PM
    Friday:
    9:00 AM - 4:00 PM