CLEANING AUTHORITY

Description of Work: They cleaned my place from top to bottom!

Description of Work: I hired them to clean my house.

Description of Work: Regular house cleaning.

Description of Work: .

Description of Work: Arrived late & called for a second team to join them. So 4 women did a lousy job of cleaning my floors. They did not clean my toilets or glass top tables. The area rug in my den was still covered with cat hair when they left.

Description of Work: I hired Kingdom Kleaning to do a move in clean up on a property I was renting that had been a foreclosure. It was not in terrible shape except for the fridge. It did need a top to bottom cleaning. I spoke with Barry and explained what I wanted. He told me he would send a crew @$60./hr to come between 11:30am &12 on 9/27/11. The crew showed up @12:45pm 3 women with cleaning supplies in hand. I was asked if there was a time limit and I responded with "I am more interested in getting the place cleaned top to bottom & front to back".(the 2bdrm,2bth was completely empty) I emphasized I wanted all cabinets cleaned and fridge cleaned (which was a mess & had mold & mildew) floors cleaned,ceiling fans and windows,(mind you there were only 2 windows & patio sliding glass door) cleaned. The front bedroom window had a mess around the window and some mildew on the frame. I wanted carpets vacuumed thoroughly. After 2 1/2 hrs I went to check to see how they were coming along and was told it would be another 1/2 hr. They told me they would call me when they were mopping out. They called and charged me $200. which I paid & at that time I didn't check the whole place as the floors were very wet and I didn't want to walk all over them. The kitchen looked very clean and the fridge was cleaned well. I then found a pair of sunglasses left behind by one of the girls and called the crew to let them know. I then met them at the guard house & returned the sunglasses. Went back to my place and looked over the job they did in the bathrooms and bedrooms only to discover the windows were not even touched, or barely wiped, & the window sill in front bedroom still had dirt all over it and had not been cleaned! What a disappointment. At that point I was experiencing pain from a root canal I had earlier that day and went home to lay down. I called Barry on 9/29/11 as I had to work on Wed.9/28/11 from 8-6:30pm. Barry to say the least was not very apologetic, and not very quick to remedy the situation. First it took 3 women 3 hours to clean an empty 2 bdrm 2 bthrm place. the carpets were vacuumed but there was still dirt around where the wall meets the carpet, no crevice tool was used and the windows were still filthy. There was still dirt on the floor near the front door and a dead tiny lizard was still near the baseboards. I explained to Barry that I chose his business because of the charity work they do for women with cancer and that I wanted to support a Christen business. To say the least he didn"t offer any solution for several minutes and then he stated he would send another crew over on Friday but I work on Friday i suggested Saturday and he said no could not do that and we settled on Tuesday (1week after the original cleaning) if he could get a crew there. Well to say I was disappointed is an understatement. The job was not done right the first time and done poorly. Also I explained on the phone when I was hiring his company that there were ceiling fans that I wanted cleaned he never mentioned his people could not use ladders because of workman's comp at that time. The girls cleaned the ceiling fans with a pole and it was OK but not real clean. Should have been told that in the first place. Continued in how did it go overall!

Description of Work: General house cleaning.

Description of Work: General housecleaning, price range $50-$150. This company performs cleaning service for all areas of my home including dusting, floor washing and vacuuming.

Description of Work: The contractor has a franchise system in which they clean one half of the house with a thorough cleaning one week, and the other half standard, and then do the opposite the next. They dust, mop, scrub, and do all general housecleaning except windows. Our service contract is on a weekly basis and our home has three bedrooms, two bathrooms, a kitchen, den, and dining room.