Best Servicers of America

This is without a doubt the worst service company I’ve ever dealt with. First, the representatives that call to confirm your appointment play this automated recording confirming your appointment, except with the wrong details regarding the appliance/item they’re coming out to service. Either that or the Tech was just reading off of a script, not letting the customer speak. When I finally said hello for the 4th time, he stopped speaking. Then he greeted me and quickly began reading the same script!..I interrupted him to see if he could confirm the unit/appliance they were coming out to service. He did not have the right customer name or phone number. After I provided him with the correct information, he then stated that the Technician scheduled to come out needed an assistant and there were none available. He then cancelled my appointment. After calling Home Depot directly to address this, they put me on hold and called “Best Servicers”(I think that’s their name) directly. Come to find out, because they didn’t bother having the correct customer information in front of them before calling, the tech assumed it was 2 units. A washer and dryer stacked unit. It is not. It is 1 single, combo unit. Now, instead of getting my unit serviced on October 23, 2024, I have to wait to receive an email or phone call regarding a new appointment date, whenever that will be. I absolutely DO NOT recommend this warranty service, nor do I recommend “Best Servicers of America” to service any unit in a customer’s home.

He was able to tell us what was required for the stuck drawer we elected not to do the repair as it would have been several hundred $ He cl the convection to make sure it was operating properly and it was.

I had several service calls for the issues I was having with the oven. The provider did an excellent job with follow-through to make sure the issue was fully fixed. It was a very difficult issue to diagnose, but he was very persistent and got the issue resolved.