This company is fraudulent. They took our money for a design, and then they never responded to us again despite multiple phone calls and emails. I have copies of emails and notes of all of our efforts to contact them for the work. After “Dr. Kiah” took our money, he answered one call and stated that they were “out of the country...” Beware! Update 10/03/2023–I have not viewed the you tube response; however, I must add that I was FINALLY contacted the day AFTER I posted this review. The call was dropped due to bad reception in our area of Loxahatchee. I tried to return his call three separate times, but again…he does not answer. I was prepared to offer him a portion of the work that has not been completed in order to recoup our lost money. How can any professional honestly operate a business without responding to clients by phone or email?
Response from AmericanlandscapeDesign.com
https://youtu.be/fA_C_6R7Las
Here is the Youtube rebuttal to Susan Bryan and David Bryan's unwarranted and unjustified 1-star review. The only one-star review that AmericanLandscapeDesign.com has ever gotten. The false information from Susan and David Bryan does not represent what truly happened in the business transaction between Susan and David Bryan and Lily D'Croz, the former owner of AmericanLandscapeDesign.com. In fact, every part of her review is incorrect. Here are the facts to dispute the falsities in her review. Mrs. D'Croz attempted to resolve this issue with the Bryans by offering them a full refund of $598, but were unsuccessful as they disconnected the call and were beligerant with our efforts. The Bryans were not receptive to an amicable solution to their dissatisfaction.
Update 4/23/24. You blamed "spam for not receiving ALD's emails", you blamed "bad reception for hanging up on ALD's attempts to reach you" because you "live in Loxahatchee", and you claimed to have "called ALD back many times to reach us", but everyone reading this is patiently waiting for the "phone call records and emails" that you claimed to have proving your claims. Our YouTube presentation includes all of the emails between you and ALD (Sandra D'Croz, the former owner). If you were "FINALLY contacted (called) the day AFTER you posted this review" by ALD, why would ALD not want to resolve your issues when you supposedly "call back three times?" Why would ALD extend a hand to shake your hand and not want to shake your hand when you extended your hand to shake ours back? Why would you be "prepared to offer ALD a portion of the work" if the company owned by Liliana D'Croz was "fraudulent?" You received two 2-D Landscape Architectural Designs from Liliana D'Croz which you acknowledge you received and never had issues with. The $598 you paid was for the 2-D Landscape Architectural designs you received, accepted and approved. No other work was owed to you for the monies that you paid. ALD is now under new ownership and Lily D'Croz no longer is the owner. Please contact her at 954-793-3304 for any additional issues that you may have with the transaction between you and her.
Your review remains the only one star review ALD has ever received in 25 years amidst all of the 5 star reviews that ALD continues to receive. Under new ownership, the company remains the premier landscape consultation, design and installation company in South Florida with over 10 million in revenue each and every year.