Allstar Plumbing & Drain Cleaning

I contacted Allstar Plumbing on Friday morning, 12/2, because I had water on my kitchen floor. I was told there would be a $67 charge to assess the leak and that fee would be waived if I hired them to correct it (which I did). When the repairman arrived, I informed him that the leak appeared right after I had taken a shower. He checked the dishwasher and under the kitchen sink, but had not yet checked the water heater under the kitchen cabinet right next to the sink, but believed that it was a slab leak. He contacted a restoration company, Entrusted, to come out who quoted me over $3k for water damage restoration/repair; I did not hire them…this sounded like some kind of a scam! Finally, he checked under the cabinet and discovered it was the water heater (which should have been obvious and resulted in additional water damage). I had him replace the water heater. The final bill included a charge of $289.56 for a "minor leak detection" (what detection??? It was right under the cabinet!) The bill totaled $2,714.73 to replace a water heater with a retail value less than $900. I requested a refund for the leak detection charge but was told that it couldn’t be refunded because the work was (unnecessarily) performed and was refused. Bottomline: It should have been obvious that the leak was from the water heater because I had just taken a shower and feel that the water heater should have been checked IMMEDIATELY and a "minor leak detection" was completely UNNECESSARY.

They over-charged me. The person who came out used a camera to go down the line, and said he would give me the tape of it, which I did not receive. He did not give me a break down of the service call for the long hour use of the camera. He did repair a very small section of the pipe. I just felt that he took advantage of me. He was very nice though.

He is an independent guy and I think he is reasonable. After I call him to do the job, I don't have to call him back to do the same job. He just made the job right, right away. He did a good job and he was honest. If I need a plumbing job again, I would not hesitate to call him. I think it is a quality job or my tenant would be calling me. I said Sam how much are you going to charge me and he said $165, so I wrote him a check for that amount. Take care of my tenant and make sure the plug is taken care of and I didn't have to watch him. He did what he was supposed to do.