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TAMPA POOL RESTORATIONS

Pool and Spa Service, Decks and Porches, General Remodeling,

About us

Tampa Pool Restorations is a locally owned and operated business, licensed and bonded (0067331) pool service contractor. We have 3-5 employees and use the same consistent, trustworthy applicator for our interior pool surface since we opened in 1998. The owner and superintendent, is very well involved on each and every project to ensure quality satisfaction. We provide only high level quality products and require top workmanship for all services. Our basis to growing the business is by building a loyal customer base with a consistently positive reputation.

Business highlights

27 years of trusted experience

Services we offer

Tampa Pool Restorations offers pool and deck restoration services, including pool resurfacing, pool/spa/custom tile, acrylic decks, coping & paver decks, travertine, pool additions, outdoor kitchens, and more. We also provide services such as, new equipment installations, water features, and other custom installations if requested in addition to our standard services.

Services we don't offer

Unfortunately, we do not build or install new pools or offer pool maintenance services at this time. Certain individual, smaller services may depend on the job, or our schedule availability. Feel free to contact us and check our availability.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

3.67 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
57%
4
0%
3
0%
2
14%
1
29%


Rating CategoryRating out of 5
quality
3.0
value
3.8
professionalism
3.0
responsiveness
3.0
punctuality
3.7
Showing 1-7 of 7 reviews

Yolanda C.
06/2024
2.0
decks
  + -1 more
They did a beautiful job on my pool restoration! Unfortunately the contractor they used for my pavers did a very poor job . The pavers from the beginning had issues with stains and chips that were replaced but after a simple pressure washing by The pool company more chips occurred, the sanding was incomplete and the pavers are uneven. For 6 weeks I have called, text, emailed the pool company to stand behind the paving company to make this right. NO ONE returns my calls or emails. We paid over 14K for this project cash and they are not helping us with the paver issue. After 25 years in business I would think you would want to keep your good reputation.
Description of Work: Interior pool restoration. New Pavers on Lani

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0


Robert T.
02/2016
5.0
decks
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,400

Edward M.
12/2015
1.0
pool cleaners
  + -1 more
Buyer beware!! Updating my previous review: I have now spoken personally with the owner of the business who refuses to refund the balance of my deposit. He says, in summary, that no refund will be made because I had no "good reason" to cancel the job. I repeated that his people failed to show up on three occasions as promised. He repeated that they can't work in the rain, and I observed that *it wasn't raining* on any of the three days in question. Interesting point: he also said I could recoup my $200. by re-hiring them to do my pool. Seriously?
Description of Work: The provider took my deposit for $1726. (my check was cashed pronto!) then failed to show up as scheduled to do work--not once, not twice, but on *three* separate occasions, without calling or emailing me to explain why they no-showed. Provider then said they would refund my deposit but repeatedly failed to do so, and simultaneously stopped answering their phone or responding to emails. It took me a month of hassle to get them to refund my deposit. Adding insult to injury, they deducted a made-up "cancellation fee" of $200. from my refund although at no point was any mention made to me, by phone or in writing, that cancellation involved a fee.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$3,500

ringo K.
02/2015
1.0
pool cleaners
  + -1 more
I totally disliked everything. It was the worst $4,000.00 I've spent in my life. I signed the agreement with them in April. They were supposed to start the work on May fifth. Nobody called. Nobody informed me of a re-scheduling. On May fifth, they never showed up. So I called the sales rep on the seventh and I asked the man what happened. He told me that he had no idea, and that he would make some calls around the office and call me back by the end of the work day. Nobody called. Friday, I called the sales rep again. He was again surprised that nobody had called, so he said he would call back within an hour. After an hour his call was returned to me. He left a message stating that somebody was going to be there Monday. When they didn't show up Monday again, I didn't think twice about it. I received a call from their office, saying "I'm sorry to bug you Mr. Smith, I know that Monday is Labor Day, but we were hoping we could come out Monday to do the work around the pool." I told her that I was not Mr. Smith. She said "Well, your phone number is on the contract." I told her that I didn't know why my phone number was on that contract, but I'm not Mr. Smith and that I had been under the impression that they were going to come out yesterday. She put me on hold to call the plumber, and then came back and said that they would be out tomorrow (which I think was Wednesday). So I waited until about 9 o'clock in the morning, and nobody showed up. I know contractors usually start early in the morning, but nobody showed up. So I went to the hospital to see my wife. During lunch time, I figured they might have been running late, so I came home and nobody was here. I called them to see what was going on. They called the office, and the girl seemed to be on her lunch break or something, so they had me call them on their cell. I called them. I explained that my wife was in the hospital and that it was a life or death situation, and that I didn't have time to keep running back and forth, and I needed to know when they were going to show up. His answer to that was "You know, if you keep calling me, I might never show up. I have five or six jobs ahead of you, and I might just never show up. Oh, and by the way, I'm sorry about your wife." and he hung up on me. So I went back up to the hospital, because I was in a rush to go back, and was determined to cancel the contract. The fact was, that I did give them a 50% deposit. By the time that I came home from the hospital, someone had already been here and drained the pool. At that point, I knew that they weren't going to give me a refund because they had started the work. The job was supposed to be four to five days, according to the contract. They were supposed to fill the cracks in the concrete, spray the concrete with an acrylic coat and knock down stuff that goes above the concrete and apply two coats of paint on it. The job took them about two weeks to do. They made a mess in here. They never filled in the cracks, they just put in the knocked down stuff, and in many cases, they just painted over the dirt. The concrete started cracking within a month. When they did the pool, there was supposed to be a new warranty on the job. It was contingent on them maintaining the pool for one month after they finished re-surfacing the pool. They never came to maintain the pool. Within a week, the pool was completely brown. I had to hire another company to come and clean it out. I don't know if I have a warranty on it or not. The lights, under the water at the end of the pool, they attached with one screw and left it halfway out. I have the pop-up jets that come up from the bottom of the pool, and most of those jets were about halfway unscrewed. They just never came back and did anything after that. They left the mess. Where they were grinding the swimming pool, there was dust all over the jacuzzi and all over the lanai. They did have a blower with them, like a leaf blower to blow out the dust, but they just left with it without doing anything. They resurfaced the pool, and they did paint it, but they did not repair the cracks in the deck, which was in the contract that they were supposed to do. They did not apply the base coat of acrylic paint that they were supposed to.
Description of Work: They re-surfaced the pool deck and the swimming pool.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$4,000

Response from TAMPA POOL RESTORATIONS
Valued Customer, It is unfortunate you have given our team at Tampa Pool Restorations such a low rating. I apologize if our services were not up to your standards. Please give us a call if there is something specifically wrong with the pool resurface and/or acrylic deck resurface that we performed at your residence so that we may take care of any issues. If there is nothing specifically wrong with the product or services you were provided, we would appreciate a more detailed opinion/feedback so that we may consider your thoughts and correct any downfalls within the Tampa Pool Restorations team and procedures for our future customers. Thank you for taking the time to rate our business on Angie's List. I hope we can fully change any negative thoughts you have of Tampa Pool Restorations. Any feedback is greatly appreciated. We appreciate your business! Sincerely, Rachael Hankins Office/Operations Manager Tampa Pool Restorations

martin K.
04/2014
5.0
pool cleaners
  + -1 more
Everything went as planned. They were at my house when they said that they would and completed on schedule. I waited six months to write the review to make sure everything was still ok. My pool still looks brand new. I got about six quotes from various contractors ranging from about $2,500 to $6,500.
Description of Work: Remarcited pool and repair broken steps on the built in pool ladder.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Response from TAMPA POOL RESTORATIONS
Satisfied Customer, Thank you for your rave review on Angie's List. It is our pleasure and ultimate goal to leave each customer with a great impression of Tampa Pool Restorations' friendly customer service, quality products, professional expert-level workmanship, and especially, a simple, timely remodel experience. We appreciate your business, as well as, the kind words. Hope to hear from you again if you are ever in need of our services. Sincerely, Rachael Hankins Office/Operations Manager Tampa Pool Restorations

GUSTAVO J.
10/2013
5.0
pool cleaners
  + -1 more
They were very nice. They were very good. they were very friendly, very professional. We haven't done anything yet because of all this rain. For the pool. We are waiting for the rain to finish and then we will take a position on whatever company, but we haven't done it yet.
Description of Work: Tampa Pool Restorations gave us an estimate for our pool

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from TAMPA POOL RESTORATIONS
Potential Client, Thank you for the positive words on your Angie's List review. Tampa Pool Restorations' hopes to hear back from you to proceed with the work, if not yet done. Either way, we hope you had a satisfactory experience or will in the future. We appreciate your business! Thanks again, Rachael Hankins Office/Operations Manager Tampa Pool Restorations

Kara B.
06/2013
5.0
remodeling, pool cleaners
  + 0 more
Our pool looks amazing, it looks like a brand new pool!
Description of Work: We had our pool refinished and re- tiled

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Response from TAMPA POOL RESTORATIONS
Valued Customer, Thank you for an exceptional review of Tampa Pool Restorations' on Angie's List. We always enjoy hearing that we succeeded in our opportunity to perform another wonderful project and gain yet again, another appreciative client. I am so glad that you approved of our quality work and hope you are still just as happy as the day it was filled! We appreciate your business! Sincerely, Rachael Hankin Office/Operations Manager Tampa Pool Restorations

    Contact information

    25516 Inkwood Place, Wesley Chapel, FL 33544

    www.tampapoolrestorations.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Decks and Porches,
    General Remodeling,
    Decorative Concrete,
    Pavers and Hardscaping,
    Sunrooms and Patio Enclosures,
    Fireplaces,
    Ceramic Tile

    FAQ

    TAMPA POOL RESTORATIONS is currently rated 3.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 9:00 AM - 2:00 PM

    TAMPA POOL RESTORATIONS accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, TAMPA POOL RESTORATIONS offers free project estimates.
    No, TAMPA POOL RESTORATIONS does not offer eco-friendly accreditations.
    No, TAMPA POOL RESTORATIONS does not offer a senior discount.
    No, TAMPA POOL RESTORATIONS does not offer emergency services.
    Yes, TAMPA POOL RESTORATIONS offers warranties.
    TAMPA POOL RESTORATIONS offers the following services: Tampa Pool Restorations offers pool and deck restoration services, including pool resurfacing, pool/spa/custom tile, acrylic decks, coping & paver decks, travertine, pool additions, outdoor kitchens, and more. We also provide services such as, new equipment installations, water features, and other custom installations if requested in addition to our standard services.
    Unfortunately, we do not build or install new pools or offer pool maintenance services at this time. Certain individual, smaller services may depend on the job, or our schedule availability. Feel free to contact us and check our availability.

    Contact information

    25516 Inkwood Place, Wesley Chapel, FL 33544

    www.tampapoolrestorations.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 2:00 PM