Real Rock Pools LLC

We recently had a new pool installed by Real Rock Pools. From the start to the finish and after this has been a very positive experience. Jeff gave us excellent suggestions and several different designs to choose from. The workers maintained our property with a clean work area. Any questions or concerns were dealt with in a timely fashion. I would also like to note that they were able to match our current pavers that were installed 9 years ago to a tee. We cannot tell where the old pavers start and the new ones begin. I would highly recommend this company to anyone looking to have a new pool installed or their current pool remodeled.

But when I started having problems I can't get him to come by. He sold me a particular filter specifically because it would be easier to open, I cannot get the filter open. I have been trying to get him to come back for four months. He is very poor on follow up after you buy the equipment he's all nice and wonderful until the day he finishes the install and then he's gone. So he is not covering anything. He was supposed to draw me up a set of plans for my landscape and he never did. I have been calling and calling and calling and calling. He won't even pick up my calls.

He is very personable and does an excellent job. He really stands behind his work.

Owner Jeff Brennan started the project on April 13, 2012 and is not finished as of today, July 14, 2012. Jeff installed our rock waterfall at our pool and, we were very happy with his work on the waterfall and were discussing wanting an outdoor kitchen. Jeff had a portfolio of his outdoor kitchen projects and we, at the time, felt he was honest and fair and we liked what we saw. Hence, we hired him to do our kitchen. Upon our receiving the outdoor appliances, Jeff came out with his worker Noel and started the project. In the beginning things were going smoothly, Jeff was there and was very conscientious about detail and making sure everything looked good and we were happy. Jeff and Noel arrived as scheduled and on time at the beginning; then, scheduling became wain. Jeff would show up and then have to leave to take his children to different events leaving Noel to do the work. This is when the workmanship started on it's decline. We had concerns about the doors and grill not being level to the point where it was evident to the naked eye. We were told it was because of the pitch of the deck. This is unacceptable, as a builder he should have made allowances for such when building the cabinet. Yes, making the cabinet of our outdoor grill station should have a slight pitch as it is subject to the elements outdoors, but not to the extent that it was. Needless to say, Jeff tried to fix it by placing shims under the grill base. Not exactly what we wanted, but we did accept it. Several time the doors had to be adjusted under the grill. When the separate cabinet was built I mentioned the pitch of the deck in order to eliminate the same problem we had with the grill station. This was ignored by Noel and this cabinet was and remains with a seveerly sloped appearance. Jeff was informed but chose not to fix it as it was already done and he couldn't do anything about it. We had outlets put in the backsplash of the grill station and extra cabinet and they protrude out from the stone face and one is crooked. Again, Jeff has no solution and is no longer actually working on our job. The majority of the work is completed, but not to our satisfaction, on 4/19/2012 (1 month). Jeff was present to take the payment due and asked us to take some time and look things over and let him know if there were areas of the rock installment or any other issues that we felt needed changed/filled in/etc., and told us to mark the areas of concern so if we weren't home when he came back he would know what to do. We did as asked. We contacted Jeff to set up a time to have him come out and discuss our concerns and changes/tweeking we felt was needed. At this point we still owed a small balance. We also requested some additional stone work be done on the grill front as we had originally wanted it stucco. It was difficult to schedule a time as Jeff didn't want to make a "wasted trip" as we are not close to his home or his other jobs. Jeff came finally and we agreed on a price for the extra work. At this visit we discussed changes that needed to be done on the additional cabinet and the areas of the stone work that looked bad. There were large gaps and areas that were full of unsightly mortar and adhesive. Jeff looked over our 'marked areas' commenting he didn't realize it would be so much. We also discussed our dissatisfaction whith Noels workmanship and lack of professionalism; Noel worked hurriedly, but it was a hurry "get it done and get out" attitude. When we commented on the placement of the stone and the mortor, large gaps, Noel had a lackadasical attitude and brushed it off to the house not being level, or the stones aren't going to always fit right. Jeff didn't bring enough stone with him to correct the areas we marked and said he would have to come back; that he had his guys working in the next town over next week and would try to stop over one morning when he checked in on them. Jeff did eventually show up on June 7th (almost 2 months later!), not having enough supplies, etc...would call us when he was in the area again. We went through this scheduling issue and are still going through it. There are still gaps, ugly gobs of mortar showing in some areas and the outlets "can't be fixed" to set in the stone and the one remains crooked. I could really go on and on. Bottom line. I had called Jeff for 3 days straight and left messages, never to receive a return call the week of July 4th. I called from our house phone which is a number he did not know and miraculously he answered and was suprised to hear my voice on the other end; were able to set an appt for July 9th as he had family obligations. I understand family comes first, so we set the appt. Jeff never showed, never called. I again tried to contact him and left numerous messages that day. I finally reached him late in the evening and Jeff told me he didn't have his phone with him so he didn't know I called. Since his cell number is the only contact number he has for work, that seems odd to me. Anywho, Jeff could not come out on the days I had available as it was not near where he had jobs going on and he told me that Fridays were better for him. We set another appt for Friday the 13th. Jeff did not show, did not call. I left him 3 messages on the 13th and I have left him 2 messages today the 14th. I have not received a return call. All we are asking at this point is to have the cabinet corner pieces replaced as they are uneven and leave a large gap between the door hinges and the rock edge..it is due to the poor workmanship of his worker Noel and is unsightly. We have given up hope that the gaps and mortar globs will be corrected. I feel at this point finishing our job is not worth the owner of Real Rock Pools and Landscaping L.L.C. Jeff Brennan's time. We are very disappointed in Jeff's apparent lack of work ethics and integrity. In closing, I respect Mr. Brennan's dedication to his family. He also presents himself in a very courteous manner. However the workmanship and attention to detail does not measure up. Ray and Laurie