I thought they were a good company and boy was I wrong. The pricing was good but for the delays and lack of communications they are the worst. First the installation started off with 2 measurements because the first guy left or something. 2nd measurement installation guy seemed good. installation was to be the following week nope 2 weeks later and even than late on the time. I was left without a working kitchen or master bathroom. The installer was late so he didn't start till late. He installed the counter top in the bathroom first. He got he counter top in with the sinks but didn't drill holes for the faucets so no working bathroom. Nest he installed part of the kitchen counter top but this time no sink and again no hole for a faucet. I asked when will you be back to finish. I was told at first 6:00pm I said that doesn't work because i have guests in from out of town and i need a working kitchen. i was then told OK we will be out by 3:00pm and should be done in an hour. I checked at 1:00pm the following day to make sure they were going to be on time since i had to come home to let them in. I was told yes they were just leaving and should be there on time or maybe a little late. I checked again at 3:30 to find out where they were since I had guests coming at 7:00pm and wanted to make sure the house wouldn't smell like glue. I was told yes they are on the way but delayed in traffic. I called again at 5:00 and was told now they would be at my house at 6:00pm. I said that is too late i have guests at 7:00pm and was told they would be at the house hours ago. I had to leave work for them and they still tried to fall back to the 6:00pm time after saying yes they would be there at 3:00. I had guests over and they said it looked like our kitchen wasn't complete and didn't understand why it looked so bad. Ok, go forward 2 days and they came out to complete the work. Finally a kitchen sink and holes so i can have water. I thought this is finally complete but even with 2 measurements the bar top was cut wrong and i mean so wrong you can't use the top at all. I cut for them (3rd time measurement) the top for the bar top so they should be able to make a mistake and was told it would be installed the following week. Nope again no calls, no email no nothing. I had to wait another 4 weeks for a 4th measurement and another installer to come out and measure again and was told Wednesday the following week for installation and my answer was NO it was Monday or i would get another to finish. Monday the installer come out a little late in the day to do the install. The bar top will work but it's not what i really wanted but at this point i needed the kitchen completed. I won't recommend them to anyone. No call's, no we made a mistake and we are sorry about the problems we created. Steer away from them unless you want to be on the phone each day to keep them working on your kitchen or bathroom and i wouldn't count on it coming out the way you planned
Description of Work: I needed kitchen counter tops and my master bath counter top updated.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,800
Response from Premier Cabinet Refacing
Thank You
Cindy R.
02/2017
5.0
cabinet refacing
+ -1 more
Fabulous!!
Description of Work: We needed all cabinets refaced in our kitchen.
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Service Categories
Cabinet Refacing and Refinishing,
Countertops and Backsplashes
FAQ
Premier Cabinet Refacing is currently rated 3.5 overall out of 5.
Sunday: 10:00 AM - 3:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:00 PM
Premier Cabinet Refacing accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Premier Cabinet Refacing offers free project estimates.
Yes, Premier Cabinet Refacing offers eco-friendly accreditations.
Yes, Premier Cabinet Refacing offers a 10% senior discount.
Yes, Premier Cabinet Refacing offers emergency services.
Yes, Premier Cabinet Refacing offers warranties.
Premier Cabinet Refacing offers the following services: Counter tops, Granite, Quartz