Deco-Concrete of Tampa

5/24/13: Signed contract and agreed to decorative concrete overlay project. Paid $1400 up front. 6/3/13: Concrete overlay and first coat of paint was put down. Homeowner had pressure washed the surface 2 days before, but there was not any other deck preparation done. A few hours later that day there was significant rainfall, but we were assured by the owner/contractor that the overlay job would be fine and if there were any issues that they would be resolved. Owner also requested $400 of the final payment upfront before job was complete. 6/10/13: After rain delays and no-shows, contractor arrived an put down 2nd and 3rd coat of paint. At our insistence, he also re-applied concrete overlay to a couple of areas that appeared to be flaking up after all the rain. Also, put down 1st coat of clear coat. Paid $100 extra for a 2nd coat of clear coat. Paid $1100 for remainder of job with promise that he would return later that day to put down 2nd coat of clear coat. Never showed up or called. 6/11-6/13: Multiple calls and promises to show up, but never showed up. We really wanted to believe and trust this guy, but it always seemed to us that once we wrote a check, he made a bee-line to the bank to cash it and then didn't properly respond to our concerns. 6/14/13: Contractor arrived unannounced and put down 2nd clear coat. Later that day we noticed cracks and delamination of the concrete overlay. Also, by tapping the plastic handle of a screwdriver lightly across all areas of the newly laid concrete overlay, we could determine that there are many areas that have a hollow pocket underneath the overlay meaning that the overlay was not adhered properly to the surface below ( I believe this is a direct result of not properly preparing the deck surface before applying the concrete overlay). Called the contractor with these issues and was promised that he would take care of it (Also states on signed contract that a one year warranty is in effect with this project if there is any problem from application or color fading). 6/15/13: Contractor called me and stated that he would make it right and would take care of all issues with the project...he stated he would be on-site Monday, 6/17/13. 6/17/13: Contractor never showed up or called. Various dates: Have attempted to call and leave messages for Deco-Concrete of Tampa, but to no avail. I believe he was off the grid for awhile with personal affairs that he needed to get in order. I was very understanding and gave him every benefit of the doubt and gave him plenty of time (months now) to make this right. I have since contacted the company supplier: Increte Systems that sold Deco-Concrete of Tampa this concrete overlay system and also trained him on the application. Increte was gracious enough to allow me, the homeowner, to purchase the proper supplies to "patch" my deck when necessary. There have been about 8 spots so far that have cracked, delaminated and peeled up enough to where I have had to chip & chisel the bad spot away...then mix and apply the concrete overlay product, then repaint the 3 coats of paint and clearcoat. Obviously, the "patch" job doesn't look exactly like the original overlay, but it's the best I can do. I know there will be more "patch" jobs in the future as other areas increasingly crack & delaminate. At this point, I don't feel like I'll ever hear back from the contractor and it's probably not going to be resolved by the contractor. I just want others to beware! Please do your homework and due diligence before hiring Deco-Concrete of Tampa for your home project. I really wanted this to work and I wanted to trust this company because they have a lot of nice pictures of their work, but unfortunately it hasn't worked out for us. Everyone will answer & give an account one day! So, we are at peace with this!