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John's Screen Repairs

Screen repair, Pool and Spa Service

About us

John's Screen Service is a small company that has been in Wellington Florida for over 15 years. We service Pool Screen Enclosures and other types of screens. The service area is limited to Wellington, Refer to map.

Business highlights

29 years of trusted experience

Services we offer

Services include Replace and repair Pool Enclosure Screens, Patio screens, porch screens. Repair damaged enclosures. Reinforce enclosures (make enclosure stronger). Replace rusty screws and bolts. Install pet screen and pet doors. Install bird barriers. Reinforce enclosures which makes the enclosure stronger.

Services we don't offer

Service area is limited to Wellington, Refer to map.

Amenities

Warranties
Yes


Accepted payment methods

Check

Reviews

4.66 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
0%
1
33%


Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.8
responsiveness
4.4
punctuality
4.6
Showing 1-6 of 6 reviews

Bill S.
10/2014
1.0
screen repair
  + -1 more
.. If you don't live in John's service area (which is very very small-see the map)..don't call. Just horrible customer service. "John's Screens" replaced all of my patio enclosure screens about 2 years ago. ($1000-$1300 and was satisfied with the job). Recently my dog ripped a section, so I called John's for a repair call. Called on 10/20/14--someone would call back. Waited a full week..no call. Called again on 10/27-was told it would be done by 11/1--waited till Fri 10/31 for someone to call to set up an appointment time---no call--- I called John's and was told "your outside our service area by 1 block" so we don't know when we will get there. Wait a minute-I'm a repeat customer--you came b/4, did the job and got paid..and didnot say any thing about being "outside the area". When I called on 10/20 and 10/27--they know where I lived and never said " I was outside their area. Just poor business practices. If you did not want my business..just say so on the 1st call.
Description of Work: nothing

Rating CategoryRating out of 5
responsiveness
1.0


Response from John's Screen Repairs
Sorry that we cannot service everyone that calls us. We do try to refer people to someone else, who we know does good work. We did offer to send someone else (other than John) to repair Mr Sasscer's screen but he did not want anyone else. John did not make a firm appointment to do the work, however, when we did call on 11/1/14 to repair the screen that day, he told us that he would get someone else to do the work. We do have a restricted service area and rarely are able to provide service outside that area.

Steven T.
07/2014
5.0
screen repair
  + -1 more
John came out, gave us and estimate and had one of his contractors come out and fix the problem. The work was done very satisfactorily, and John followed up to make sure we were satisfied. We've used him several times throughout the years, he's very good.
Description of Work: We had panels blow out on the top of our screen enclosure during a recent storm.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

ALICE A.
02/2013
1.0
screen repair
  + -1 more
Didn't use the company because trying to get a quote was a terrible experience. They were rude, unprofessional, and not at all accommodating.
Description of Work: Absolutely the worst customer service I've encountered in a long time. They made AT&T look good. I tried more than once to get a quote and get excuses and arguments about it both times.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from John's Screen Repairs
We called Member soon after we received her email. She informed me that she had called a few months back and the technician had not called her for a week. I told her that I could not find any record of her calling us in the last 6 months but if she could be more specific I would try and handle the situation. I also asked her if she had called the office at that time. She said that she had not called but had contracted with someone else to do the work. I told her that we cannot correct a problem that I do not know about. I explained that we would be happy to take care of her repair. And since her work would only take just a short time to complete that I would try to get one of the technicians to work her into the schedule during the next week or so, but I could not promise anything. I also explained that if the technician could not get in contact with her when he had an opening that he would not just show up at her house. We only do work when the technician has met and talked with the customer and the customer has agreed to have the work done. We respect our customer's home and privacy. We are sorry for the misunderstanding. If she calls again we will be happy to help her or refer her to someone that does good work. Also, please let us know if you found us on Angie's list. Please remember, if you have a problem with anyone who works for us or works with us or that we may refer you to, always call and let us know, so we can do something about it. We have been in business in the Wellington area for over 20 years and have worked for over 10,000 customers in the Wellington area. We consider our cutomers our friends.

Caroline M.
05/2012
5.0
screen repair
  + -1 more
Our dog ran through the screen door causing a major rip in the bottom half so I called this company first to schedule a repair. I spoke with Brad and he quoted me a fair price of $75 and same day repair work. He arrived at 3:30 on the dot and replaced the entire one screen. He also took a look at our track wheels for the door and made adjustments for them to glide a little easier without an extra charge. I will definitely contact him again if we need any screen work done.
Description of Work: Screen sliding door ripped and screen replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Steven T.
01/2012
5.0
screen repair
  + -1 more
They were a bit late in showing up but did an excellent job. We are very, very pleased with the work they did. I would use John's again and recommend them to anyone.
Description of Work: Screens and doors in pool enclosure needed repaired/replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$400

E D.
04/2009
5.0
screen repair
  + -1 more
Just as expected, John strives for perfection on the job and if you're not satisfied he does what's needed to make you a satisfied customer.
Description of Work: John does pool & patio screening & rescreening. We've used him for years. His work is excellent and he guarantees it for a year, not counting hurricanes. We've never had one of his screens come loose. His work is outstanding and his price is more than fair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$265

    Contact information

    1210 Mystic Way, Wellington, FL 33414

    www.PoolScreenRepair.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Screen repair,
    Pool and Spa Service

    FAQ

    John's Screen Repairs is currently rated 4.6 overall out of 5.

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 4:00 PM

    John's Screen Repairs accepts the following forms of payment: Check
    No, John's Screen Repairs does not offer free project estimates.
    No, John's Screen Repairs does not offer eco-friendly accreditations.
    No, John's Screen Repairs does not offer a senior discount.
    No, John's Screen Repairs does not offer emergency services.
    Yes, John's Screen Repairs offers warranties.
    John's Screen Repairs offers the following services: Services include Replace and repair Pool Enclosure Screens, Patio screens, porch screens. Repair damaged enclosures. Reinforce enclosures (make enclosure stronger). Replace rusty screws and bolts. Install pet screen and pet doors. Install bird barriers. Reinforce enclosures which makes the enclosure stronger.
    Service area is limited to Wellington, Refer to map.

    Contact information

    1210 Mystic Way, Wellington, FL 33414

    www.PoolScreenRepair.com

    Service hours

    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 4:00 PM