Family Pool Cleaning LLC

I hired Family Pool 360 at the end of May to clean pool that I had been taking care of on my own. The pool was clear, salt and chemicals were balanced when I hired them. Pool did have a few algae spots on grout. While I was out of town they allowed algae to take over pool. I communicated with them via text on July 6th and informed them pool was green and algae was everywhere. Pool was to be serviced every Friday. He replied that they will be there tomorrow and would let me know what if anything was wrong after visit.I specifically asked him to check salt cell and let me know if it had gone bad. Never heard from them. So I assumed everything was ok. I was once again informed by family member that the pool was green on July 22 and immediately reached out. Was once again told they would check everything and let me know asap. Once again no reply at all. Returned home on July 28th to a pool completely cloudy and full of algae. I immediately check salt cell reading and could clearly see it had gone bad and was not generating chlorine. As I went to grab my pool brush and pole I found that my pole and brush were not there and in their place was a bent pole and broken brush on the ground. I texted him the following: “So just got home. I found that my pool brush and pole have been removed and an all bent up pole and broken brush left in its place. SMH” His reply: “I don't understand what you mean and if you are accusing us of something I assume you have evidence that” Only time they contacted me was for payment and payment reminder. Never heard from them once with pool concerns. Wasted $370 and had to spend money to clear pool and replace brush and pole. Horrible pool service company.

Great, He comes every week, and cleans the filter element monthly as requested

good to go

Took a look at our pool, and he was very precise and fixed our pool's chlorinator, and cleaning system. He is very engaged, other than that, he comes on time and regularly. He made our pool works really well, he kept our pool works and we were luck to find him for our pool. We highly recommend him to anyone. We find his pricing very reasonable.

He the best.. Polite, respectful, does a great job. My pool is always nice. I wish I could find more work for him. Hard worker..