i noted a roof leak in my den and now in need of a roofer, called a company that had done some chimney repair for me about a year previously. The owner Frank, examined the roof from above and presented me with an explanation of work to be done accompanied with a 1 year guarantee . A few days later, he returned, spent slightly less than 1 hour on the roof, said he had found and repaired the leak. I paid him his request for $350. Two days later, we experienced a driving rain and the same leak reappeared. I called Frank immediately and his answer was "I'll be there first thing in the morning". He never showed even after repeated daily calls. Sometimes he returned my calls, often, not. it became obvious that he never intended to return and complete his work. I then chose a roofing company that had 30+ excellent reviews on Angie's List and the repair was finally accomplished.
Description of Work: Experienced a roof leak in den. Owner, Frank, went onto and examined the roof area. He returned days later, spent about 45 minutes on the roof, removed a few tiles, patched the area.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$350
Barry S.
02/2011
1.0
home inspection, roofing
+ 0 more
The next day, simulated rain was sprayed over the area . It showed the leak had not been fixed. After several phone calls and email to contractor with no response. I called the repairman directly and he said he would come out on 2/3/2011 by 3PM . He never showed up. As a result it became clear that the contractor would not come to repair the leak. My general experience with this company's people is that they are unreliable and incomplete in their work. Caveat emptor.
Description of Work: Contractor attempted to repair a roof leak for the second time. He replaced some flashing and related material, and small fascia board.
Rating Category
Rating out of 5
quality
1.0
value
3.0
responsiveness
1.0
punctuality
1.0
$350
Response from Advanced Roof
This report is not accurate. Our records show that the leak the member had was corrected by us. There were numerous rains after the leak repair and we did not hear from the client. Then he call and said that there was a leak in the same area. It was our finding that the leak was in fact not the same leak. We informed the client with photos that it was in fact another leak and if he choose to fix it we would be happy to do it for him. Unfortunately he did not want to pay for the repair and we could not assist him. The home is in need of a new roof and leaks are a result until the replacement is done.
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Service Categories
Roofing,
Home inspection,
Solar Panels,
Skylights,
Insulation
FAQ
Advanced Roof is currently rated 1 overall out of 5.
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Monday: 8:00 AM - 6:00 PM
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Yes, Advanced Roof offers warranties.
Advanced Roof offers the following services: We provide all types of roof maintenance. We provide free estimates, we repair leaks, clean,coat and paint. Install skylights, vents and much more.