Triple Crown Roofing And Repairs Corporation

Triple Crown Roofing does a great job. We had used them several years ago for a moderate repair. They showed up when they said they would, did a quality job at a reasonable price, and were friendly, polite and professional throughout the process. When we had a more meaningful roof situation recently, we of course called David and Kandy Dillon. Again, they showed up promptly and did a thorough evaluation with no obligation to us. Their findings were that while the roof was repairable (they gave us a competitive quote), a better course was for us to replace the entire roof. Since they don't replace roofs, they essentially recommended that we didn't use their services as they thought a full replacement was the best option for us. We were tremendously impressed that they had the integrity to propose what was in our best interests despite the fact that it would result in no business for them....this time. We certainly will make them our first call if we need a roof repair and I would recommend them highly to anyone who needs roof work in the area they serve Allen Castner Vero Beach, FL

I called on Thursday, yesterday. Set up time to arrive on Friday, today. David and Kandy showed up at the exact time promised and completed the work today. Very pleased with the quality. Extremely pleased with the punctuality.

NOT WELL AT ALL. The estimator showed up about 15 minutes early - normally a good thing nowadays. However, when he arrived, he saw the estimator from another company on the roof finishing up the prior appointment. He waited approximately 5 minutes and left. He never rang the bell or called, or made any attempt to contact me inside the house. I immediately called the office and got Kandy, the secretary. I told her that the estimator left and she told me he had seen someone already providing an estimate. I told her that I needed multiple estimates for insurance. She then said "well I hope it works out with the other guy", and rudely hung up. I called right back and recognizing my number, she sent it to voicemail. I left a voice message and asked that she call me right back. She did not. I also texted her and never received a response. My "F" under quality pertains to the CUSTOMER SERVICE. My insurance required I submit three estimates before they would authorize work. Kandy seemed irate, as did the estimator, when they learned they might have to compete for the work. I cannot vouch for the quality of their work or their pricing, but surely they must understand the need for customers to get several quotes when undertaking a project. Perhaps they are new to being in business, I do not know. Whether they understand or not is conjecture, however, with CERTAINTY, I can attest to their terrible customer service. There are many good companies in the Vero Beach/Sebastian area that understand insurance requirements and the need for multiple quotes. Triple Crown Roofing and Repairs Corporation is not one of them. There is no excuse for this complete rudeness and total lack of professionalism. I took a half day off from work to meet the estimators. I recommend potential customers look elsewhere if they want to deal with a professional outfit. Hopefully it's not the case, but behavior like this is often indicative of other issues. By the way, the estimator from Hannibri Roofing was also punctual, and unlike Triple Crown Roofing and Repair, was courteous and said he understood insurance requirements. Totally professional.

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Our insurance co. told us we needed a new roof on our large lanai. Dave & Kandy, owners of Triple Crown Roofing, came over & explained our options. Tying in a new lanai roof would be expensive & as the house roof was getting on in years, we decided to replace both roofs. We selected a metal roof that shows no screws. We had to remove solar panels & they showed us how to reinstall them with no screws going thru the new roof. Everything came out beautifully! They were professional, knowledgeable & friendly. We were never pressured to make a decision or to use them but we're so happy that we did. They are a husband & wife team & if you think a woman can't do roofing you'll be pleasantly surprised.