Star Quality Air Conditioning, Inc.

A different Tech named Doug came out 2 days later because I called worried about it leaking again. Doug was very nice and Professional and fixed a small hole that needed repaired. He arrived earlier than the time span they gave me. He explained that due to the hot weather, there was a lot of condensation that was on outside of A/C which causes system to drip. He was finished and done in a timely manner and was very friendly with conversation while here. THANK YOU DOUG for your services. I will write a separate Review for the first Tech that came out that was very Kind and professional also.

Star Quality was excellent! They were reliable and reasonable in pricing. I have several rental properties and will definitely be using Star Quality again.

Went wonderfully. They were prompt, professional, did a thorough job and were transparent about the issues and the work that was needed to get it done. Quick on pricing, ordering the parts and getting back out to make the repair! Highly recommend Star Quality and the high class team they have there!

They did an awesome job. Prompt, efficient, done when they said and the pricing was beyond reasonable. We got a new 3ton Rheem. Our electric bill has gone down already!

They broke one of the joints on the air conditioner, and refused to accept the blame. They said they didn't fix that sort of thing, and that I would need to find someone else to fix it. I had to call a handyman to fix it, on top of paying $500 more than I was originally told I was supposed to.

the installers were very professional and worked very hard non-stop. It took them over 4 hours to complete. They cleaned up completely when they were finished. I had no complaints.

He replaced filters and replaced the thermostat. He also cleaned out our system and service was super fast.

Service was provided right away and on a Sunday no less. The service man was very nice and respectful and didn't mind kids running around! Very great service and will use them in the future.

I recently called Star Quality when my air conditioning system suddenly stopped working. After speaking to a representative, I was told that I would be receiving a call when the next available service tech was in route to my home. I was given a time frame of arrival, which was very accurate. I also received a phone call from Star Quality's office, letting me know that the technician was on his way. I appreciated this simple call, letting me know when to expect someone at my home. When the technician arrived, he was on time, friendly, and ready to get my system running again. After diagnosing the system, the technician was immediately on the phone with his office relaying the part information,to check warranty on the TXV valve. I was informed of all the costs, when ordering a part out of warranty, and what needed to be performed in order to complete the job. I was contacted, immediately, after the arrival of my part to their local office and able to schedule, with a representative, for the following day. The same, well-qualified, technician came back to my home to install the valve in my outside unit. He was able to install the part, charge my system with refrigerant, and test all the functions of my system in a reasonable time frame. Although, I desired my air conditioning system to be working properly the same day, I was informed of every step that Star Quality took and feel that the company understood the importance of having my central air system working. The part was out of warranty, and needed to be shipped from out of state. This was also executed in a timely manner. I have recommended Star Quality to my neighbors and friends, in the area, and will continue to share my experience of using Star Quality Air Conditioning. I have, since my service repair, contacted their office to schedule an annual preventative maintenance. I was given a discount for scheduling online and contacted the same day of placing the request for maintenance. I am very happy with the work performed at my home. I feel that the cost was fair, the technician and representative I dealt with were very professional, and am overall pleased about my decision to call them.

Noah from Star Quality came out and provided a quote the same day as the call. When I contacted them to do the work, they set up the appointment, they arrived as scheduled, and Amanda called me letting me know they were on their way. They replaced the insulation, answered my questions and addressed my concerns. Stated if I had any issues to just let them know. They were very professional and I would recommend them.

.They said we needed new wiring, a new TVX valve and coil. We were charged $900 for the complete job, most of which was labor since all parts were still under warranty. However, today, six months later when the system failed to cool again, we hired a new HVAC company and found out that what had been our problem al along was a simple corroded liquid drier (attached outside by the compressor) that was almost completely blocking freon from reaching the compressor unit. A check for $357 fixed the problem, most of which consisted of parts, and took no more than 45 minutes of labor to perform. Frankly, we feel that Start Quality's lack of knowledge and professionalism has cost us considerably. I would under no circumstances recommend them to anyone. Hire them at your own risk. Response To Vender Comments: Categorically untrue. I wouldn't trust anything tis company said. Clearly, they are trying to cover up their unprofessionalism. After all, what would you say if your diagnosis was questioned by a concerned customer who found the ultimate problem to be so simple any layman could have understood it. No, my review is about as clear, accurate, and without discrimination or malice as one can get.

They replaced a part that should have been replaced the week before when they were there. They wanted to charge me twice for the same problem they came out twice to fix. They didn't turn up when they were supposed on two different occasions. They should have checked further into the problem the first time instead of charging me twice for the same problem.

They seem reliable and do quality work. They did find what was causing the problem.

They installed the circuit boad without too much trouble but by the time they got to the pool heater they were too hungry to want to look at it. They said they really didn't know enough about pool heaters. I wish they would have told me this before they even came over. The pool heater is old, but I would have liked to have known in advance that they really were not pool heater specialists. In addition, I did not get a receipt. They said I could call thier office and one would be emailed. I still don't have a receipt. The circuit board work went well and the unit works fine. They are much cheaper than other companies. I would use them again but I would make it clear what I expected them to do.

Very good. Honored noise list coupon so also economical.

While getting inspection for Window installation in March we were given a notice that we were out of compliance for not pulling a required permit for new A/C unit, by the city.We contacted city they stated to contact installer because it is their responsibility to pull permit before starting work. Contact Star and they said that it was our job as homeowner to get the permit. I stated that it was not told to us that we needed it or I would have made sure it was done and I would be willing to pay the original permit fee but that the fine and any work needing to be done to bring to code would be their responsibility since they should have informed at they time of the original install. I also had to pay an electrician to change breaker because Star charged me for a 10kw heater and only installed a 5kw. They stated that it was because my breaker was not the right size when they installed so instead of asking me at the time if I wanted to change breaker they put in smaller unit. In the end I paid permit fee and for the larger breaker and they did all necessary upgrades because code restrictions had changed since original install. They took care of everything I asked them to in the end but could have avoided extra work by communicating better to start off with.

The tech said that there seemed to be a leak in the system and it needed to be recharged for the short term and replaced because it could die at any time. cause it could die at any time. He said we might still be under warranty and if so it could save us $4-5,000. He said he would check when he got back to the office and call us. We paid him for the service and recharge.The following week the tech called and told us the warranty had expired and he would get us a price for a replacement unit.As of today, 24 days after the service, the system is still running but we never received a price quote.In between since we were looking at such an expensive purchase we decided to get a second opinion and had another company look at the unit. The first question that was asked was did we have a leak check done to verify we in fact had a leak? We said no. We then scheduled a leak test with this other company. They spent 45 minutes today checking for a leak and did not find one. Their tech checked the Freon level and said after this much time if there was a leak the level should be low but in fact it wasn't. He felt there was no reason to get a new unit.

Technician arrived as promised and diagnosed the problem. He proceeded to replace the defective fan assembly and then checked the central A/C unit to ensure everything was operating properly.

We are very pleased with them and I will use them again in the future.

Got parts gave estimate --came on time and price came under estimate

They were fine and my experience with them was good. I called them and they contacted me within half an hour on a Sunday night. They said that they would have my air conditioner replaced in the next morning since it wasn’t working. It was partially under warranty. I then arranged to have them here and replace it. I also got a two year service warranty from them. The price wasn’t great but was average. The service was good for what I got. It was better than someone else who I had called. I think I would have got a better price if I had shopped more. The quality of their work was average. I would use their services in the future too since I have a service contract with them.

I liked this company but I went with a different company based on price and availability. He was personable and knowledgeable.

Timely and responsive. I was impressed with the service given me. Would definitely use again.

In a town where everyone- knows and recommends an AC guy who s been around for 20 years we found Star Quality to be the folks we would recommend. We had an old leaky air handler embedded in a closet surrounded by carpet. They did their work without tearing up our house and a week later I still feel they did a great job. They were flexible and the same person always- answered the phone. During the first hot month of the year when -everyone- calls about their AC, they came when they said they would and were always courteous. But best of all, they had the best price. Our other quotes from the 20 year old one man show folks were hundreds of dollars more. We got a Trane air handler with the super-duper clean effects air filter for less than most of our other quotes.

The air conditioner was not coming on, Star Quality tech came out and found the problem right away. They replaced the thermostat and checked the air conditioner and they said everything checks good. I will be signing a maintenance agreement with them. I am very pleased with the honesty and professionalism of the technician and would recommend them to everybody.