Central Window Of Vero Beach Inc

Dear Bryan Martin: In November 2014, Central Window replaced all my windows for $10,785. The top arc of the living room Palladian window was $3,360 of the $10,785. A little over 4 years later, one of two parts of the arc window failed and Central Window charged me an additional $331 to replace it under “manufacturer’s warranty”. Now a little over 2 years after that replacement, the same window has failed again (I’ve sent multiple photos showing the defects). Central Window proposed to charge me this time $555 for a replacement. When I objected to having to pay every few years to replace the half window, the other half of which has never failed, I received this letter from you in CW Management. Ms. Boehm, Good morning. My name is Bryan Martin and I am the service and installation manager here at Central Window. I understand the frustration you are experiencing with the failed insulated glass and I assure you I feel that same frustration. This is unfortunately a manufacture related issue and in no way can be caused by a faulty installation, as such insulated glass failure does not come with any labor warranty from Central Window. The glass does come with a one year labor warranty from the manufacturer, which unfortunately is not applicable here. I reviewed the proposal sent to you by Scott prior to you receiving it. The original quote was going to be $740 I took into account, at Scott’s request, your previous need to have the glass replaced and made a concession down to the $555 for both pieces of failed glass. I am and have been on the road all week and am unavailable for phone calls until Monday if you would like to discuss this further. I assure you we are trying to be fair and honest in this process with you and are doing everything possible to resolve your issues in a timely and professional manner. Bryan Martin Service Manager My position is that if the problem is “a manufacturer related issue…..” get a new manufacturer. In the meantime, as long as CW continues to replace my window with glass of the same inferior quality, I don’t expect to pay for it every two years. I expect CW to stand behind the cost of both labor and material. If CW refuses to stand behind their product and workmanship, I feel compelled to post reviews on C W’s website, on the Better Business Bureau website, on Google, and on social media. However, I hope that I won't need to follow that course of action. To be clear, my expectation is that the work described in your proposal at the accompanying link will be done soonest and at no additional cost to me

Worst experience with a contractor in 12 years in Vero! After great work by this company about 3 years ago, I went back for a small job, a couple of replacement windows, and was completely mishandled by a Sales Rep named Jeremy. I tried to mediate with him, based on the advice of my Credit Card customer service pro at Capital One Visa, and this totally inappropriate Central Window employee hung up on us! I was told by the Visa employee that she had never encountered such a lack of professionalism and I agree. Never again with these folks ... too bad ... I'm not sure management knows what a liability they have on their hands with this unprofessional, apparently inexperienced salesperson!!!

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Plenty of choices at showroom. Markus showed us our options. Markus came to home and measured shower & confirmed selected doors would fit Ordered door, ~ (2) weeks Called to schedule Installers arrived on time, installed in ~ (2) hours Made modifications for frame due to taper in tile work identified during measurements Door is leak free, moves smoothly and looks great. Follow-up call to confirm our satisfaction Very happy experience.

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The technicians took the time to adjust the door so that it fit and functioned perfectly

In my opinion this is was the worse experience in all our recent remodeling. In my opinion the full house window "PURCHASE" wasn't an issue he justs orders them after someone else come to measure they came out measured and gave us a quote then said they had to remeasure and up the quote at that time. I should have moved to another supplier at that time because it was all down hill from there. The contractors that put in the windows in my opinion were the worse you could ever imagine a total nightmare. Central Windows hires them therefore they are responsible. Windows were broken/shattered all over the inside of our house upon removal of the old windows. We r still stepping on tiny shards of glass from our kitchen to bathroom and bedrooms we had to pick up large pieces of glass from inside the bath tub because they do not clean up. They left gashes in my window frames. Screws are not sunk properly. Pieces that are used around the frames were not provided. In my opinion they had no idea how to install sliding glass doors in cement/stucco we have 2 and we sit on the patio now and I just want to cry looking at them. to this day "central windows" themselves said they would come and " see" our complaints but they never did, we had to take pictures and go to them to show them and they agreed it was not a professional job. I put my money $15,000 on them to provide me with not only beautiful new window but professional window installers and in my opinion that is not what I got. It has been months! In my opinion The seal around the outside of the windows looks like a 3 year was given the caulk and left to play. I am so disappointed this was a big decision for us and we wanted to go with a local company now what should have been an exciting moment for us to finally get our new windows in is now going to be a job for us to try and right what was in my opinion a sloppy, sloppy job. I wish I could post pics because I do have them to back all this up. Please consider your window purchase very carefully and if using central window or someone else check out the contractor that is really going to do the work. All in all my opinion is still that this is all on "central windows" to fix. And yes we did talk to them many times but they obviously don't care. They finally sent the contractor back out to finish (it's been at least 2 months) and I still can't believe what they did. OMG! There was a piece of molding that didn't lay flat so he cut it (with god knows what, all jagged) and filled it with compound. This is dead center on my large front window. So I think it is time to take this a bit further. For what it's worth don't hire Central Windows. Go with a bigger company that may stand behind the service they sell because Central Window certainly has not after months of waiting. If there is ever a resolution I will repost but I am not holding my breath.

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I also had them cut some mirrors for picture frames while I waited. I have been pleased with their service and would recommend them To anyone.

Part of the initial installation performed last year had to be postponed due to incorrect size balance rods. Since the installation the we have required two service calls to fix a broken balance rod. However, this is not the reason for posting this review. For the first repair, I had to call 3 times before someone scheduled and performed the service. For the repair of this repair, I have called 3 times with the 3rd time finally getting the company to schedule the repair service. It appears that this company, at least as it appears from our experience, has a difficult time followng up on service after work has been done. While it was mentioned to me that the company has a lot of repair clients, and now is a busy time for them, it does not excuse not getting a response and requiring multiple phone calls to get a response. Most unfortunate as we have generally been pleased with other work we have had this company perform (replaced all of our window screens). I did inform one of the people I spoke with at the company that I would be posting an unfavorable review on Angie's list. I do not take any enjoyment in posting this review and would glady post a positive one but, unfortunately in this case, am unable to do so at this time.

They are top shelf. The lady in the office knew her windows. She was great. It was a pleasure dealing with her. The overall experience was excellent. She was punctual, responsive, and professional. There was nothing wrong with any of the dealings. She even stopped eating lunch to help me out.

I am not sure how much the work cost, but it was fair. The service was great. I would use them again in the future.