Wellen Park Moving Company

On December 19th Gabe and one of his employees moved my one bedroom. During the move Gabe the owner asked me if I was interested in mounting my two TVs for 201.83. He did a good job with the move and I did want the TVs mounted, so I said yes. He came back on a different day to install both. He had difficulty installing both but eventually, the TVs were both mounted on the wall. I thought everything was great up until around 2 months later. One day all of a sudden, my bedroom TV fell right onto the ground and damaged the wall. I wasn’t home when it happened. The TV was one year, and 2 months old when it was damaged. I spent around 1000.00 dollars for it new on Amazon. The wall was damaged from the installation but I didn’t know it yet in till it fell Zack the tv repair/mount installer I hired; told me Gabe did not install either tv correctly and that’s why there is wall damage to the tv in the bedroom and the wall. Zack explained to me that not only was the mount not installed to the wall correctly, but he also used the wrong bolts that were too long for that TV and caused the bolts to strip and not be able to be removed for repair. I was told the bolts were so far into the tv it caused damage to the internal board in the TV. I was told by Zack after he took the TV with him to his shop that he was eventually able to remove the back cover of the TV but it was damaged too greatly. Zack thinks the living room wall is ok but said he is not certain. I texted and messaged Gabe's girlfriend whom I spoke to several times during the move and after Gabe installed the mounts due to the fact he didn’t remove the two TV stands that I no longer needed. He eventually did come by several days later to remove both. He didn’t clean up after himself in either room so instead of making him come back to do it, I did it myself and never said a word. It was minor so I dealt with it. The move went well and he gave me a good price for the installs so I said nothing about it. I gave him several good reviews online as well. After the TV fell, I was in shock and upset of course but didn’t contact Gabe or his girlfriend who is co-owner due to the fact I knew he wasn’t insured for the wall mount install. His business has moving goods insurance and nothing more. This means only the actual move was insured not the tv wall mounting jobs. It was also done on a different day than the move. I needed a TV right away and wanted the wall fixed right away as well. I found a much cheaper Roku TV on Amazon that was the same size on sale so I decided to buy it as I can’t afford to buy another Samsung TV which is considered top quality. I was lucky and knew a close friend who does wall repair work and fixed it for me for only 100 dollars for supplies. Keep in mind I completely didn’t know that I could dispute the charge through Angie, so I paid for everything myself including paying only 120.00 to Zack for reinstalling both TVs which is extremely inexpensive. I believe he felt bad for me so he gave me a very cheap rate. Zack was so nice he didn’t charge me a fee to inspect the TV either. Now, a few days after everything was fixed, I spoke to my dad and he told me I could put in a dispute through Angie. But instead of filing a dispute right away, I contacted Gabe. His phone was disconnected so I reached out to his girlfriend and texted her what happened. She cares and feels terrible. I sent her many pictures of the damaged wall and pictures of the back of the TV. Instead of texting me back or just ignoring me she called me to my surprise and asked how much everything cost. I told her how much everything was and she offered 500.00 via Venmo. I figured it was better than nothing so I accepted the offer. She never sent the money that night. I figured she spoke to Gabe and he must have talked her out of it wondering why I didn’t contact him right away when it happened. I texted his girlfriend the next day to ask why she didn’t pay me and she said Gabe wanted to speak to me on the phone. So, I called him right away and instead of being understanding and empathic as well as apologetic he was rude, uptight, very defensive, and hostile during our one phone conversation. I had a very pleasant conversation with his wife who knows what good customer service is after a job. Gabe unfortunately doesn’t have that same quality. He was all nice during the move and the mount jobs but as soon as there is a problem after the jobs, he doesn’t want to work it out. He said he didn’t understand why I didn’t contact him right away. I explained to him at least three times on the phone and through text that his insurance couldn’t cover it and I wasn’t comfortable lying verbally or on paper to his insurance company about what happened. The only way was to lie and say this happened during the move which still doesn’t make sense because this just happened 5 days ago. Not only can he lose his moving insurance coverage, but it’s also a felony to lie to any insurance company. He could not prove to me that he had tv mounting installation insurance and that’s why I decided to dispute. I gave him a day to decide what he wanted to do and never heard back from him yesterday or today.

Needed to be out of my place ASAP. They came over on short notice and took care of everything for me in a quarter of the time i had estimated. Great service would 100% recommend, and use again. Thanks You!!

Wellen Park Moving Company went above and beyond my expectations! From the first phone call, to the final piece of furniture unloaded! You are always nervous when you hire people to move your stuff, (At least I am) but right from the beginning, WPMC really made me feel like this is going to be different experience. It almost felt as if they were moving themselves!? The amount care they put into things that are fragile or need to be moved a certain way was really unexpected! Even the staff/movers were extremely polite! They didn't just take the time to hear how I wanted things to be placed, they understood and had no problem doing it. I say this because I felt the last Company I hired could care less about my concerns or what they were moving. They just wanted the job done ASAP. I highly recommend Wellen Park Moving Company for your next move! I promise you will not be disappointed with this company!!