I put down a deposit on big job and due to an email paperwork snafu, my job was going to be postponed another 60 days. No one called me to straighten out - i had to call them.
Description of Work: $4k in landscaping
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$4,000
Judy H.
08/2015
5.0
greenhouses
+ -1 more
unknown
Description of Work: Landscaping. Professional job. Good communication.
Rating Category
Rating out of 5
Yes, I recommend this pro
Vicki A.
10/2013
1.0
greenhouses, landscaping
+ 0 more
No one from MRT has contacted me and they will not be performing any work for me.
Description of Work: The Landscape designer was recommended to us. We went to the garden center, met him and selected a tree that I wanted planted along with other services and plants. He came out to look at the property in order to make a plan and price the job. Weeks went by I called to make certain they were holding the tree I selected. I had left numerous messages for the designer and never heard anything. I called and spoke to the owner who said he would have him call. He did not, I called him in hopes of seeing the plans and obtaining a price. He gave me a ballpark and I told him we would have to do this in stages and I was very interested in starting. When next I phoned he told me he was re-working the plans. I am astounded as 6 weeks have gone by and I must not be a big enough fish for them to deal with.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from MRT LAWN & GARDEN CTR
[Member Name Removed], I am sorry that you were treated this way at MRT. I recently joined Angies List and was quite surprised to see your review. I am the owner and I do remember speaking with you on the phone. As I told you before the designer you were dealing with was very talented in landscape design. However, he lacks in customer service. After receiving multiple complaints about him, I terminated his employment with MRT. If you had contacted me again I would have given you another designer to deal with. My wife and I have owned this store for over 10 years and we have sold and installed hundreds of thousands plants and trees to many satisfied customers. I can only apologize that we let you down. Obviously we are not here to disappoint our customers. We strive to make everyone happy and do a personal gut check when someone is so upset with us that they take the time to write a bad review. I hope that you found a suitable company to install your project and wish you much happiness in the future. Sincerely, David Taylor
Gary J.
03/2013
5.0
greenhouses
+ -1 more
unknown
Description of Work: The on floor staff is great, the manager we spoke with, Sean, needs some help with his people skills.
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Service Categories
Greenhouses/Nurseries,
Landscaping
FAQ
MRT LAWN & GARDEN CTR is currently rated 3.5 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
MRT LAWN & GARDEN CTR accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa