Transparent Roofing

I wish I had seen the previous review because I believe every word. Go elsewhere!! Do not get fooled by Rich Matthews. Transparent roofing did my roof, and it was a horrible experience that I do not wish upon anyone to have to deal with. A complete disaster from the beginning. Too many to list. It rained extremely hard the day they put my roof on, and they could have cared less about the fact of my exposed roof and wood being poured on, OR that water was dripping through my air conditioner vents from the ceiling. Areas of my ceiling were saturated with brown spots and stained. My ceilings which then had to be primered and re-painted AGAIN by my husband because the three guys that showed up to fix that mess were clearly some random guys in a little hatch back car who were not legit painters at all, and were probably some random guys looking to make a quick buck. Multiple communication barriers. Rich made it seem this was going to be so smooth and he’d take care of us and this was all going to work out great when he was trying to get our business. He sent over some 2 star crew. Don’t even know who or what company they worked for either. Not one of the roofers could speak any English. They showed up with one of their children who was maybe 8 or 9 and they had her sit on my front porch the entire time they worked on a ripped out cushion from the dilapidated work van they showed up in. This definitely was not what I envisioned as how it would be when getting a new roof. They also did not understand why or what they were even coming back to fix. Multiple times of coming back to fix things that should have never been done wrong in the first place, and the main issues were never actually fixed!! My roof is barely 1 year old, and it’s still leaking from the attic in my garage. The owner Rich is no where to be found anymore. I’ve called, texted, emailed and no response. Now, I have to worry about my roof every single time it rains. Do not do business with Rich at his so called “Transparent” Roofing company. He is anything but. Save yourself the stress and money and do NOT get work done by this company. If it even exists anymore.

STAY AWAY FROM TRANSPARENT ROOFING Months of chasing Rich Matthews and his company Transparent Roofing Company to start installing our new roof after we signed the contract, followed by months of pushing him to complete the job and now to come back to stop the massive leaks from the improperly installed roof. The new roof took 2+ months to complete. We signed a contact March 23, 2021. They finally started the install in May 2021 then disappeared until July, leaving our flat roof for months before coming back to finish the job. They ordered the wrong coping, twice, then had to rig the install to avoid re-ordering the correct product. The leaks started immediately. Two months later, the leaking continues. We have water dripping into the house from the ceiling through recessed lights, random points on the ceiling sheet rock, and through ceiling A/C vents. It’s staining carpets and now dripping over our bed. I have bowls all over the house to catch the dripping water. And as you can imagine, staining is now appearing all over the ceiling around all the leaks. And if it could get any worse, it has. We now have mold growing on the ceiling of our water closet. Because of Transparent Roofing, we have 12+ areas of water intrusion where water is dripping into our home through the ceiling. We have initiated dozens and dozens of texts, emails and phone calls to Rich over the last 8 months to address the work and fix the problems his company has created. What we get are a constant stream of explanations, excuses, promises and no shows for appointments. The Transparent Roofing Company website claims the company is ‘founded on the principles of honesty, integrity and quality.’ Our experience proves that to be a misleading and deceitful statement. Absolutely stay away from this company.