HILLSBOROUGH PUMP AND WELL DRILLING

Service Technician Preston of Hillsborough Pump and Well Drilling arrived at 10AM(on time) to begin the work. I showed him the work site and he got started. He pulled the 27 foot long water suction pipe out of the well. I had never seen that before, so that was quite interesting. He raised my well opening from about 2 inches above ground to about 16 inches above the ground by applying an extension pipe. He wired and piped in the new above ground 1 hp electric pump and completed all of the revised and hook up piping. He also put on a new hose bib connection. I tested various fawcetts around my property and noticed that the pressure inside was low. He was ready to wrap up, but I did not want him to leave until we determined why the water was running slow in the house. I had yet to recruit his diagnostics capabilities when I decided that it must be the nearly clogged whole house filter that was reducing the pressure to drinking water(but the hose connections worked great). While he was still present doing paper work, I changed that whole house filter with a new one and the pressure was then good. He explaned how to adjust the turn on/ turn off pressure of the pump. I knew that I might have to raise it as I have a sprinkler system with 9 zones. When any one zone is running, you want the shut off pressure to be high enough that the pump just stays on(doesn't cycle). I did that a week later and also adjusted the pressure in my bladder pressure tank(about 150 strokes from a bicycle pump!). I think that any company that works with the pressure at the pump or bladder pressure tank should be sure to adjust both pressures. I am a retired engineer and understand the system quite well, but a little old granny would likely need the extra effort by the company to adjust all pressures. The system has been running great now for over three weeks. Because of the extra work and various pipes and components, the final billing came to $920. I then presented him with the 5% off Angie's list coupon and he took 5%($46) off. I would recommend Hillsborough Pump and Well Drilling to all Angie's List members. I would finish by saying that all providers should realize that we are still in a depressed economy(depression) and that many consumers only want to fix what is absolutely necessary.

Was very pleased with the work. Only talked to Mike by phone, but his cousin Preston was easy to work with and knew what he was doing. I thought the price was very fair, though I agreed in advance to do the trenching for the new pipe and wiring.

We call Hillsborough Pump and Well for a cost to give us an estimate to fix our well. Our whole system needed to be replaced, when he showed up he had every part needed to complete the whole job and was done in an hour! our well was functional, new and a great cost to replace the system! They were also very knowledgable, professional and pleasant to speak with! THANK YOU

I called two companies both of which said I needed a filtration unit. Hillsborough said we needed to install a submersible pump which we had them do. I am not satisfied with the new pump because the water was still cloudy. When Hillsborough Pump first came back after the pump was installed they said just keep running the water. I have tried to contact them several times and have left voice messages. They did respond when the water remained cloudy but it just got worse. We had to install a water filtration system. I feel we did not need a new submersible pump to begin with and wasted that money. I feel we were taken advantage of as there was nothing wrong with the existing pump.

At 4 pm, Wednesday, 10/30/13, I was alerted by my neighbor that my well pump was leaking. My 1st first call was to the company that had repaired some wiring for my well. They quit at 4:00 pm and don't do service calls after hours. I then went onto Angie's list and started calling companies. The 2nd company I called wanted to set up an appointment for Friday afternoon (yep, 2 days without water, no problem). The 3rd through 5th calls got me answering services.. The 7th call was to Hillsborough Well & Pump and Mike Tucker answered the phone. Hallelujah. He said he could get someone out within the hour. Clifford arrived as promised. Since I was an unexpected service call, he did not have a part he needed. He went to Walmart, got the part, and quickly finished replacing and repairing the leaking pipes. He was efficient and knew what he was doing. I will use this company for any future well problems.

WOW, Mike REALLY knows his stuff. He did a thorough job of analyzing the entire system from power source to low voltage components. He showed me what he was doing throughout and explained in easy to understand steps how he isolated the problem. A previous service tech from another company said we'd have to have the submersible pump replaced at a cost of $600.00 to $800.00 by someone else. Mie explained that this was NOT the problem and that our submersible pump was just fine! Mike came out same day as called and a few hours earlier which saved us some challenges as we had late afternoon plans away from home. We are extremely pleased with all aspects of our interaction with this company and will spread the good word about Hillsborough Pump and Well Drilling throughout the Original Carrollwood neighborhood...and beyond!

I felt it went well, that I was treated fairly and no dishonesty. Last company I dealt with mistreated me and this was refreshing. I was called before he came out and the work was done pretty quick.

It was excellent service and good communication. We will use them in the future. A's across board.

He was very helpful. I would use him again.

Dave came the day before to assess my needs for a new water pressure tank, showed up promptly the next day and within 30 minutes had the new one up and running. He set a fair price and I was very happy with the result. I plan on only using his company for future well related needs.

Arrived same day, explained everything so it was completely understood, had the correct parts and was done in an hour. Was lower priced with better quality parts than "the other guy".

Mike came out to my Mom and Dad's home quicker than expected in a "better than timely" fashion which was extremely important due to the fact that they have three little ones in the home. He was courteous, polite and professional and answered all of their questions quoting them a reasonable and fair price. Even when small issues developed, they were able to trouble shoot and find a solution and had the pump/well running in no time; all along keeping the quoted price and continuing to present himself and his company as one of the great companies in its field. I would highly recommend Mike and his company to do any type of service that they handle and know that integrity follows him on any job. Many thanks to Mike at Hillsborough Pump and Well Drilling and Angie's List for the referral to this company. It is good to know that even far away from my family, I can count on a company to treat them good and justly even when I cannot be there to help them set it up myself. Sincerely, L.C., Houston, TX

Not only was he exactly on time, he raplaced tank gave me discount, trouble shot other problems and did not charge me a penny more. A real pro who knew what he was doing and did it fast. Anybody would be happy using his services!!!!!!!!!!!

To Whom it Concerns, I called Hillsborough Pump and Well Drilling for an estimate to install a 150ft well on my property for the irrigation system. I spoke with Mike. Initially, he was very professional, explaining all the different packages available .He answered all my questions appropriately. He had all great reviews on Angies List, so I did not hesitate. I chose the Basic package at a cost of 4,500.00 dollars. Set an installation date for Tues 4/30/13 at 10:00am. As most working class people, I had to rearrange my schedule in order to accommodate but thats part of life. Tuesday morning 10am came and no show. (No phone call, Nothing!) So, I waited til 1130 and then called Mike. Asked him, if he was on his way! At first, he wasn't even sure who I was, so, I reminded him of our conversation. He said he was on a job and another client had no water but he did apologize. OK, Sometimes things happen. I was willing to reschedule at his convenience. He chose Thursday 5/2/13 at 10am. Do you want to guess what happened Thursday morning after I rearranged my schedule again? The SAME THING!!! No courtesy phone call. Nothing! I called him at 11am and it went straight to voicemail; mailbox was full. So my wife called using her phone and he picked up right away. She asked, if he was on the way over. He had no idea what she was talking about. She politely reminded him of his appointment with us and verified our home address. He stated, and I Quote, "My hands are full and I've got to go." Then He HUNG UP. Regardless, of any of his previous reviews on Angies list. This is not a case of you can't satisfy all people. We were cordial, polite and accommodating at all times. If a $4,500.00 job is not motivation enough to get your affairs in order then I don't know what is. COMPLETELY UNPROFESSIONAL, COMPLETELY UNSATISFIED. WOULD NOT RECOMMEND...

Mike came out and gave an estimate to install a new bladder and replace piping in the well. The estimate was very competative. They came out exactly when they said they would, the work was done perfectly. They were very professional and cleaned up after themselves. We had water within 3 hours from the time they arrived. EXCELLENT JOB!

Mike was on-time, friendly, and knows what he's doing.

Gary came over diagnose why our irrigation system had reduced pressure. He explained all possibilities and gave an estimate for each. He returned the next week to do the work. We have an underground well with no marking so he had me turn on the pump then he proceeded to walk around the yard until he felt the ground vibrating. He found the pump with the first shovel strike! He answered the phone every time and called an hour prior to arriving. I would recommend this company.

Owner Mike Tucker is very professional and easy to deal with. Have used him now twice and will continue to do as future needs arise.

Come in on time and get it done.

I looked on Angie's list and saw that Hillsborough Pump and Well Drilling was given 15 reviews and everything was an "A" rating. I called and spoke to Mike. He came out within 2 hours and described why our well wasn't pumping water. The switch had started to short circuit due to our ancient water tank. He was able to replace it and the switch ,that same day, for 695.00 out the door and I used my Angie's list coupon for the discount. Mike is pleasant, courteous, punctual, and consistant. I wouldn't hesitate to call him if a problem developed or to recommend him to a friend.

Replaced relay and housing for well. Everything works perfectly now

Yesterday, Sunday morning, I checked my well pump breaker after noticing that the toilet did not refill after flushing. The breaker was tripped and I thought I had pushed it back, but I don't think I did it correctly. Within a few minutes, I had no water in the house. I called Hillsborough Pump and Well Drilling after reading all the rave reviews on Angie's List. Mike came out right away. He checked the breaker, then went out to the well and checked it and the bladder tank. According to Mike, the pump is just a few years old and seems to be working alright, though I think he did say it was a slow starter (?). I think it was something like that. Anyway, the bladder tank was as old as the house itself (23 years), and he said it had ruptured, which was causing the breaker to trip and would eventually damage everything else. He had just sold his last tank and offered to ask the gentleman to open the store where he normally gets his tanks, but I told him no, that if he was able to come back in the morning (Monday), that would be fine. He told me how to effectively shove the breaker back and forth if it tripped again before he returned. It did trip off once during the evening, but I was able to turn it back on and it remained until Mike came back this morning, right on schedule. I asked him about re-setting the pressure on the tank to a higher setting. My father had designed the house and had been in the design/build profession all his working years, so he suggested I ask about upping the pressure since he felt that it had been set too low in the beginning. Mike very graciously agreed to do this for me while replacing the tank. He also gave me a new pressure gauge because the old one wasn't working. Everything is working great now and my water pressure has never been this good! I am extremely grateful to Mike (and my dad)! I believe the price he charged was extremely fair and I'm very satisfied. If the pump itself quits on me anytime soon, I am very relieved to know I can call Mike and have it taken care of quickly and I will not be overcharged!

I was very impressed with this company. I called at 2pm and he said he would either be out today or first thing in the morning. He called at 6pm and said he was on his way. He was courteous and quick to find and fix the problem and answered any questions and concerns I had with the pump. Mike was great will definitely use them in the future.

Mike was quick to respond with an estimate and by the end of the week after settlement, he had replaced all faulty well equipment and filtration for less than the estimated cost. The well pump had not been cited as part of the issue but Mike recommended a new one. Even with that, his repair quote was very reasonable so we went ahead with it. Everything is working very well now and the water quality improves with every day. Mike told us many times faulty well equipment leaves deposits in the pipes and it takes some time to clear that out. We feel much better having the new well pump and filters.

When my well pump finally gave up the ghost, I called Mike at Hillsborough Pump & Well Drilling mostly because of the good reviews on Angie's List. Also on Angie's List I noted that he is 3rd generation in the pump/well drilling business, so, even though as I discovered he is a young man, he is well informed. He is very professional, went about his work quickly so that we had water again the same day I called him. Considering the parts he installed, a new pump with pvc and a new bladder tank, etc, and the work and time involved, I thought his price was reasonable.As repair services go, it was a very pleasant experience. I will be calling Mike in the future to upgrade my filtration system on the well.(Also - The Angie's 5% off coupon more than paid for the year's subscription to this list.)