Gulf Coast Shutter & Overhead Doors

We had Gulf Coast Shutters provide us with grommet system hurricane screens for our first floor windows and hemcord system panels for our second story windows. The estimate and installation process went very smoothly. The installers were experienced, and very professional (thanks, Danny and Devin!), and made sure we completely understood how to put up our screens and panels. We would do business with Gulf Coast Shutters again but fully expect that we're good for the hurricane season now.

Good guys who did a good job for us.

We purchased hurricane shutters from Gulf Coast twice for various parts of our gulf front home. First time was for roll downs on the back and sides of our home in about 2010. The purchase price was approximately $34,000. They were very professional and fairly responsive, offered service contract but seemed to have a hard time getting organized to come do the service work. In 2013 we decided to add accordion shutters to our porches for extra protection and called them. They did a great installation with a great product, $23,000 purchase. BUT you will NEVER SEE THEM AGAIN. They DO NOT service their product, they are ALWAYS "backed up". You will find it extremely difficult or impossible to find someone else to do repairs or service for you in an emergency. Other companies do not want to service someone else's work. In Fall, 2016 we called them to come do regular service on all units--not free, we expected to pay, some wouldn't roll down, some locks on the accordions were frozen, we were just trying to maintain an expensive purchase, they said they would come in about a month, put us on "the list", NEVER came in 2016. In June, 2017 I called about a roll down that was off track sitting on floor and the service I never got in 2016. They do not answer OR return calls as their phone message says they will. I left a message, after three days I started calling every hour. Finally a live person answered, said I was "on the list" for repair (from my not returned phone call--how was I to know they got the message?), "no we don't set appointments, you are ON THE LIST (oh okay that "list" again) and it will be about a month since we are backed up." Wouldn't tell me how long the "list" was, or approximate date in time, said they were "backed up and it depends on the weather." She was very curt almost rude and annoyed, it is now three months and we have not seen them or heard from them. My neighbors who spent even more than we did with Gulf Coast can't get them to come for service either. With the approach of Hurricane Irma, he couldn't even get his shutters to roll down. DO NOT buy from these people, great sales, great product ------ABSOLUTELY NO SERVICE AFTER THE SALE, NO CUSTOMER CARE. They only want the sale. If you live ocean front, service is as important as the sale due to salt and corrosion. I am waiting for service, over a year now and counting.......Do not buy from someone who will not set an appointment for service, they do set appointments for sales, go figure. I would NEVER use them again, and would say don't walk, RUN AWAY from them. When the company was first begun, original owners seemed to care, but struggled with finding enough competent service staffing, current management apparently doesn't even try.

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The work turned out great. I would recommend them.

As for the sales experience, they followed up diligently but I happened to get an email that the sales guy accidentally cc'd me on instead of only sending to his office mates which contained some false statements made to his boss that were a bit offensive. Maybe it's just the nature of the sales game saying what the boss wants to hear. If I hadn't seen that email I probably would have rated this company better. Who knows, maybe the sales guy learned a lesson in email etiquette from this experience.

I researched this project extensively. This company was by far the most professional, had a fair price, and they used the best equipment. They did an excellent job. We had one tiny snafu, one of the windows was broken, but they immediately sent a window company and installed a new window for their mistake. Everything was done exactly as they said. The correspondence was very professional.