JOHN CONRAD'S POOL SUPPLY

We noticed our pool surface felt like sandpaper after having some warranty work completed by the original builder. Feeling uneasy about having them do anything else to our pool we decided to contact John Conrad. He first came out and drained a small amount of water out of the pool to see if they could save the surface. It was beyond help and we were devastated. We had already planned our annual Memorial Day pool party which was less than 2 weeks away! John was wonderful. They drained the pool, resurfaced it, got it filled back up and the chemical balance correct all in time for the party! They even cleaned up after themselves daily which is a big plus in my book since we have several nosy dogs.We also learned from him that you should not fill a new pool with salt water which our first builder did. John filled it with chlorine and they even come out for a few days to make sure everything is okay. When it was time for us to switch back to salt John told us exactly how to do it which was very easy. He has been there any time we have a question about anything and always returns and calls. John and his employees are friendly, knowledgeable and deliver superior service.

There needs to better communication between the employees and the main office so that their customers can know the status of their projects.

I was happy with the service until recently. The girl who was doing the work is getting slack about showing up. She did not even let me know that she would not be here. I don't want to leave the pool gate unlocked if she is not coming. Also, I have had to remind her to clean the filters. I will call the owner to find out what is going on. I want to give them a chance, before I find a different company to do the work.