GLASS CITY USA LLC

This company is horrible! My landlord laid $1100 for materials for a sun room. Four months later they began the work. They began by delivering two windows and setting them on my porch. They didn't return until a week later. Then they removed all of the screen in the existing frame and instead of replacing the frame with new material, they added more metal to the inside of the existing frame and installed the windows and the door. The windows did not fit the frame and there was about an inch of space on each side. The door did not sit right in the frame and wouldn't latch. They left again and didn't return. Two weeks later, Hurricane Matthew was about to hit and after many promptings from my landlord and myself about the concerns that the windows wouldn't hold up through the storm, they did not return. Luckily, the windows stayed put through the storm. The Monday after the storm, they returned for approximately two hours, installing more Metal framing on the inside top three window spaces and left again. The next day they returned for two more hours and installed two out of three small windows. Then they disappeared again for three more days. Saturday morning the manager shows up to stare at the work. I asked him when he thought we would get the last window and pointed out all the spaces in the framing and a two inch space under the door. He said they would finish today and he would have them fix everything and put weather stripping under the door. Three guys showed up a few hours later, stayed about another two hours. They installed the last window and put some weather stripping over the spaces, but after they left, the door still wasn't latching, there was no hydraulics for the door and there was no weather stripping. Landlord called them again on Monday and after threatening to not pay them, they came back for the hydraulics but still no weather stripping. The porch is filled with mosquitoes because of the huge gap under the door. Very poor work ethic and service.

We gave an 800 dollar deposit on December 5 2013. We called to check on the order the first week of January to make sure the windows were tilt out sash. Owner claimed he would have to change the order and it would be two weeks. We called back after two weeks and no windows. Once again we were told two weeks. We called again on February 12 2014 now two months after the deposit was received and still no windows or doors. We asked for our deposit back and were told that was not possible. We demanded to have a final date or we wanted the money back and he gave us a date of February 28 yet another two weeks. Well to no surprise February 28 has come and gone and no windows. Once again we called on March 2 and the owner stated that he did not have the windows but he had the doors and could install those. We asked to come see the doors and we were told they they actually did not have them because they had not been shipped from the warehouse and it would March 10. It is now March 13 more than three months after we gave the deposit and no phone call and no doors or windows. My advice DO NOT USE THIS COMPANY. Very poor communication and we are out 800 dollars. We never write reviews but I decided to because we have found out recently from others locally of similar problems with this company. We wish reviews were available to us because we would have never chosen this company. Thanks to Angies list we now plan find a REPUTABLE installer for windows and doors.