Dr Terrazzo

I got quotes from 3 different people before coming across Chris (owner) and his team. They have a very reasonable and honest rate for the high quality they gave my commercial show room floor. They set reasonable expectations on the time and service on the initial quote, and when I asked for a little extra, it of course extended the time and price point a little, and they ended up over delivering on their promise. I initially thought there were going to be a few dark spots after treatment just because the state of the concrete was so horrible, but they outperformed their own expectations on the prep and it came out virtually without imperfections, on budget, and on time. Most people leave reviews to say something bad, and I think it is worth noting that I'm going out of my way to say these guys were friendly, professional, trustworthy, and skilled. You are in good hands with the doctor of terrazzo! haha.

It was a very poor job. I have emailed him photos and showed him what I was dissatisfied with. He does not respond to a complaint. He doesn't come into look at the job and give you a realistic idea of what the job will look like when it is finished. If you are going to hire him make sure someone comes out to look at the job first to tell you what the expectations will be. They did not clean it correctly. There are stains and gouges in the floor. Do not pay it all up front. I would suggest paying half down and and pay the rest once you are satisfied with the job.

sent them pictures of my floor to have someone to come out and give us a quote to remove our tile thinset and polish our terrazzo. Chris said he didn't need to come out to give us a quote and that the pictures were fine and his machines could get through the thinset no problem. Day one the guys show up and their machines don't work so they begin scraping by hand. Day two one of his crew is having a conversation with my wife about how he needs some tool from lowes that the company won't buy him hunting we should go buy it. Same conversation he mentions something about how they are short staffed because they just fired someone for stealing from a clients house. Day three my wife comes home and they are packing up and tell her that they used our ibuprofen and hope that's ok. What!? There's a gas station 8 houses away. What else did they use? I emailed and let them know to hold on the job and there's trust issues. I get an email back that I'll post and he apologizes that I got mad. But not that a service contractor should never be helping you to something in your house. He declines to finish the job which is fine with us. Don't trust these people in your house.

Their Web site showed before and after pictures. We got NO repair, none, to the Terrazzo at all, there was some cleaning, used it for areas that were clean, they didn't do corner areas that they couldn't reach with large machine.. There are nails in the floor and holes bigger then silver dollars. There was NO written documentation. The owner called and gave a verbal cost. Then showed up at 11pm at night to collect after they said they were done. Could not go in and see floors as they were wet from sealer and it was too dark to see the job. they did not remove the refrigerator, stove or in the closet, they didn't even touch the front of step that goes down. Called them the next day Thur 6/19/14 to tell them I was unhappy with the job and there were holes that they had not fixed. Nathan told me then that that was not part of the job it would be $8 per hole extra. I told Nathan that had never been mentioned in the beginning. My biggest complaint is that I called them on Friday to let them know there were things that needed fixed, I have tried both companies, they got very, very defensive right from the start, they wouldn't even listen to me. We are not picky people, I tried to talk to them first, they never offered to even come out to see the job or fix. Called and gave them a second chance to make it right and Nathan came out on Wed 6/25, but had a very defensed hostile attitude. We tried to talk to him but would not listen. Took his man and left. We do not want him in our house again because of his attitude.

They had a delay in getting started due to a death in their family. I understand the delay and my prayers go out to their family.

Dr. Terrazzo cleaned my terrazzo floors and made them look like new again. There were a few hideous stains on the floors that needed to be removed and he got them up to where you can hardly see it. If I didn't know the stains were there to begin with I'd never notice them. My wife and I were very happy. We will definitely be using Dr. Terrazzo again!

Chris was very professional and prompt. He removed carpet and carpet tacking then cleaned and polished 710 feet of terrazzo flooring in our condo. He was honest and realistic about what could be done with our stained and cracked floors. They look and smell clean at a very fair price! Thank you Chris!

He was amazing. He was punctual and professional. He gave a detailed explanation of the work being performed and delivered in spades. He properly set my expectations in advance of the work so that I had realistic expectations of the outcome. The work was terrific and I've been enjoying the floors ever since. I would definitely use him again. I found Chris through word of mouth, but he just happened to be on Angie's List as well. Unfortunately, he is the only contractor that I've used from Angie's list that has done a professional job.

It was a disaster from start to finish!