Every May we kick off Memorial Day with a pool party. About 3 weeks before the party my husband was mowing and jumped in to cool off. The surface on our 6 year old pool was horrible. It felt like sand paper. It was fine before we had the warranty work done in November by the builder and now something is really wrong. We were still under warranty but since the last problem we had took the builder 1 1/2 years to repair we decided to look for a different company to help us with this problem. We had started using Conrads to check our water. We thought hey lets ask them to look at it. They tried to acid wash a step to see if that would help but unfortunately that did not work and our only alternative was to have it resurfaced. When they drained the pool I couldn't believe how awful the finish was. It should not look like that after only 6 years! We were in a time crunch because of Memorial Day and didn't think it would be finished. They were out there every day exactly as expected and completed each task as assigned. And they cleaned up after themselves daily! We were kept up to date with the progress and they kept their word when they said they would be there. In a few days our pool was resurfaced and it was ready to be filled. All in time for the party. The surface on our pool is so smooth. It was not like that when our pool was originally built. Conrads is #1 in quality, honesty and professionalism.
Description of Work: Resurfaced our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,200
craig O.
06/2014
4.0
pool cleaners
+ -1 more
changed to conrads over 1 year ago. prefer owners personal experience in installations and maintenance, over the and quot;salespeopleand quot; at other pool supply store in town. reliable facts and figures about all aspects of pool equipment, operation, and maintenance.
Description of Work: pool supplies, chlorine, etc. friendly, prompt service. reasonable prices. 44 years experience pool installation and maintenance. reliable, valuable information about pool equipment brands.
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Service Categories
Pool and Spa Service
FAQ
CONRAD'S POOLS SUPPLY is currently rated 4.9 overall out of 5.
No, CONRAD'S POOLS SUPPLY does not offer free project estimates.
No, CONRAD'S POOLS SUPPLY does not offer eco-friendly accreditations.
No, CONRAD'S POOLS SUPPLY does not offer a senior discount.
No, CONRAD'S POOLS SUPPLY does not offer emergency services.
No, CONRAD'S POOLS SUPPLY does not offer warranties.