Bright House Networks

I used Bright House, now Spectrum for 9 years with little problem until recently. My internet has become increasingly slow with more frequency, I also experience periods of outage on occasion. I have tried to resolve this by phone to no avail. Recently I logged into my account, only to be reminded how terrible the website is for finding information for anything other their myopic focus on sales of bundles. There was not even a way to cancel my service after logging into "MY SERVICES". I was told by email no less that I was "required to call their customer retention department to cancel service". Imagine- my internet service provider, tells ME that I must call their "RETENTION" dept to cancel. Who do they think they are??? I have to call them and argue with someone to cancel my service- forget it, I'm signed up with DISH now and I would not go back to Spectrum or Bright House for love or money. Shame on you Spectrum!!!

I ordered the 200 mg service based on the recommendation of the Bright house. I was told to expect 130 to 150 . I checked with the installer before he started and he assured me I was getting the 200 mg service. Installer ran a new wire across the house and put a new hole in the concrete wall .He wasn't able to connect to the box so he left 20 ft of cable across the top of the lawn . Said they would come next week to bury it ,. He didn't have time. He was he on his way out when I did a speed test . I was only able to get 18 to 20 mg download speed . He came back in . Told me that there was nothing he could do. He then took out all the equipment. I managed to get the internet back up but the phone still was down . I went to get him and he was gone, Spent the rest of the morning trying to get back to were I was . ATNT is charging me 49.00 to reconnect and it will be 7-10 day. Bottom line Bright house is as bad as ever Don't be fooled by the shine object they still stink at Customer service . They also still don't care . I have a hole in my house , a wire I don' want ruining the length of the house , no phone for a week and I am out 49.00 that I have to give to ATnT

unknown

unknown

unknown

Installation went well. However, the customer service rep failed to mention the complete costs of service that included modem rental and Wireless service.

unknown

unknown

Their services are good. If I bundled my package with cable it will only be $150, which I am considering.

You would think we had lots of premium Chanel's such as hbo and stars. No only the old movies on on core I wish we had other alternatives for internet Unfortunately Brighthouse is the only one where I live.

well

Contacted customer service to determine if my existing modem could be used on the Brighthouse network. First review of the approved list, determined it wasn't a match; however the service representative placed me on hold and contacted a service technician. The service technician worked in the background and was able to activate my modem, saved me having to buy a new modem or pay the monthly rental changes.

Technician called to ask if it was alright if he came early. He worked non-stop for a couple hours on a hot day to complete our install.

I have been with them about 6 months and the service is pretty good. The internet service is pretty fast sometimes and then it slows down a little bit. I pay about $90 monthly.

Everything went very well. The tech knew exactly what he needed to do to get my internet connection running and running well.

I am thinking of switching this thing off forever! I paid extra to have turbo internet and it doesn't really "turbo" anything. I have to sit next to the router to use my laptop. It is terrible service. I had someone come out to look at it and they claimed that they fixed it but it was worse when they left. Then, he accused me of steeling his red cord when I found it later behind my TV. It was just a bad experience with this guy. Its been two months now and I need to call someone else but I just don't want to deal with it right now. I have not been happy while spending this much money.

They are not that great.

w

I have not had any problems with them and will use them again in the future.