BOULDER DOOR & MILL WORKS

The doors were solid wood, but in a standard design -- nothing custom. We received them about 6 weeks later than expected. The delay was perhaps beyond Boulder Door and Millworks control, but instead of being honest about the delay, the sales rep repeatedly misinformed us. He told us several times that our order would arrive any day, when in fact the doors had not even been shipped. We had guys standing by to stain, finish and install the doors, and they were constantly revising their plans to accommodate the shipment that was supposed to arrive "any day." The delay cost us rental income, and not just for the six week period when we were waiting for the doors. We missed a critical period for finding tenants in Boulder (something we've learned from past experience really matters). So the house sat empty for about 3 1/2 months.When the doors finally arrived, one was the wrong style and a couple others were slightly damaged. We just went ahead and installed them because we couldn't afford to wait any longer. It's disappointing to spend this kind of money and not end up with what you really want.

The gentlemen were pleasant and informative when I went to order the door. They gave me the pros and cons of a variety of woods and finishes. They helped me choose the correct door and worked with me on the measurements.