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Creative Outdoor Kitchens
Designer - Landscape, Brick or Stone Fireplace - Install, Brick or Stone Fireplace Repair,
About us
Custom built outdoor kitchens, fireplaces and other outdoor entertainment products. We are a family owned business with our own employees - we do not use sub contractors. Most of our kitchens have granite countertops which we fabricate ourselves. We provide free estimates and are qualified service reps for most of the appliances we provide. We only provide products that are custom built on site giving the customer a uniquely designed outdoor entertainment experience. We are fully licensed (license # crc1330794) & insured.
Business highlights
25 years of experience
Services we offer
Fireplaces, Grill Products, Outdoor Kitchens, Smokers & Accessories
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.659 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 3% | ||
| 3% | ||
| 2% | ||
| 7% |
Showing 26-50 of 59 reviews
Thomas H.
Jun 2017
Design process was great and pressure free. Keshia was very helpful and patient with us. Preserved the specific veins in the granite slab my wife liked. The crew started and finished on time. High quality of workmanship.
Clifford L.
Jun 2017
The counter, granite, and stackstone was fine after several fixes however, the hood and grill are a DISASTER! basically cannot use the grill without the patio completely filling with smoke each time!
Response from Creative Outdoor Kitchens
"To go over your complaint about the hood not being centered above the grill, it is 100% Pinellas County Code that you are required to have a hood above any gas appliance. This being said, you are REQUIRED to have a hood over both your gas grill, and your gas side burner. Your hood is CENTERED above both of these appliances. As for permits, as stated in your contract, 2nd page section 9, the homeowner is responsible for all permits. Creative Outdoor Kitchens will obtain permits if requested, but the homeowner will still be responsible for the permit fee. While going over our contract, you never stated you would like Creative Outdoor Kitchens to pull the permit. Moving on to your hood problem, Keshia does in fact know that there is another rear discharge hood, Tradewinds Outdoor Exhaust Hood, because the is the hood we HIGHLY recommend, mainly because how it extends past the countertop. 99% of our installed hoods are the Tradewinds hoods, as seen on our website. You refused the Tradewinds hood option that we tried creating multiple designs with because it was "too big" and you liked how "sleek" the Twin Eagles hood was. The hood was installed correctly. Jeff, our owner, did offer to create a bump out at an additional cost, he did not collect any money from you to do this. However, at that time, you threated his daughter and were being nasty to his other employees. We completed your kitchen and did everything per our contract, but we have the right to refuse to do any other work for you. We recommend you calling Twin Eagles, because again, as it states in our contract, first page section 2, the appliances carry the manufactures warranty. You can find their number on the brochure you showed Keshia and Mona when requesting that hood. Thank you, Creative Outdoor Kitchens."
Mariano P.
May 2017
Excellent. Working with the Kesha on design through the installation by Kyle and his associate, everything went great. The tolerances achieved would pass a NASA inspection they are so tight, so well done.
Michael W.
Feb 2017
Considering the project started the week before Christmas it went very well. They were able to work within my time-frame. Any issues that came up were promptly dealt with. There were also a couple of warranty issues with the components which were taken care of without me being involved. If I needed another kitchen they would be 1st on the list to call.
Jennifer A.
Oct 2016
The entire experience with the team was outstanding from initial discussions to the finished product. All of the services were provided in-house (no subs), including plumbing and electric, which many people don't realize the importance of this until the construction occurs. They were also fair with their pricing, but did not skimp on the quality or service. We've received quick responses with any questions we've had, even after the kitchen was completed. They were always professional, respectful and cared about turning our dream into a reality. We are very satisfied and loving our kitchen and outdoor lighting. Kyle, Mona, Jeff, and Keisha, we really enjoyed working with you! - Jen & Jeremy
Keri M.
Sep 2016
The metal shelf in out fireplace started to warp. We contacted Creative outdoor Kitchen about a month after it was installed. It took them 7 months to work with the vendor to have the shelf replaced. And while the shelf was under warranty, we got a bill for $175 in labor from the vendor for them to replace the shelf. They are not very responsive and difficult to deal with.
Response from Creative Outdoor Kitchens
"Good morning [Member Name Removed], We installed a beautiful fireplace for you and your husband. The units burner was starting to bow. We IMMEDIATELY had our crew out there to look at it. Once determined it had nothing to do with our workmanship, we then contacted the manufacture, again, IMMEDIATELY. From then on, we told you that you would have to deal directly with their service company. We contacted them multiple times to make sure that were still taking care of you. Now, they told you that you had to put weight on the burner to keep it from bowing, YOU REFUSED THIS OPTION. We offered to give you complimentary decorative glass for this, and again, you refused. As for the service charge, that had nothing to do with us. That is with the service company. If you have a problem with the charge you will need to dispute that with them. Per our contract with you, the appliances are warranted by the manufacturer. We just made contact with them and they said everything has been completed. Is this not the case? We appreciated your business and again, your fireplace turned out BEAUTIFUL. If I could post pictures of it, I would. Sincerely, Creative Outdoor Kitchens"
Jennifer A.
Aug 2016
The entire experience with the team was outstanding from initial discussions to the finished product. All of the services were provided in-house (no subs), including plumbing and electric, which many people don't realize the importance of this until the construction occurs. They were also fair with their pricing, but did not skimp on the quality or service. We've received quick responses with any questions we've had, even after the kitchen was completed. They were always professional, respectful and cared about turning our dream into a reality. We are very satisfied and loving our kitchen and outdoor lighting. Kyle, Mona, Jeff, and Keisha, we really enjoyed working with you! Jen & Jeremy
Vera B.
Jul 2016
The entire project went very smoothly. The owners of the company, Mona and Jeff, are great to work with. The people they employee were very competent, and the quality of their work was impressive. What was the best thing about their services, was their responsiveness. Every time we had a question, our texts or calls were answered right away. Amazing, since dealing with contractors is usually a nightmare. Overall, creative outdoor kitchens is the best contractor we have ever worked with. We immediately referred them to our friends and family.
Debra A.
Jan 2016
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Ramona B.
Sep 2015
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Ramona B.
Jun 2015
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Don O.
Mar 2015
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Robert C.
Dec 2014
Veryt well.. Creative came out to our house right on time, review the work to be done, and gave us an estimate. We accepted the option to keep our refridgerator, because ti was still working No hard sell involved
We met the owner and his wife at the stone yard to pick out the granite countertop, and paid 1/2 the estimate
The crew came in removed the old kitchen, put in new pavers where it used to be. Started the Installation, in the middle, a very strong thunderstorm came up. They tried to work under cover, but, eventually, the saids they would need to come back, and I was perfectly OK wit this (do it right rather than do it fast)
They came back the next day, finished the job, including a very nice back splash... very good job. We got a quick course in how to operate the grill before they left
If I had one piece of criticism, and it, in no way reflects on Creative Outdoor Kitchens but rather on the manufacturer of the grill (Blaze), there was almost nothing left on how to actually use it on a day to day bases, and what the rear burner could be used for. I finally found a web site where this was described to be used with a rotisserie, and that teh grill had to be 'seasoned' first
I really wish this had been included in the documentation that was left with us
Overall, I am very satisfied with what I recieved, and would not hesitate to recommend this company
We met the owner and his wife at the stone yard to pick out the granite countertop, and paid 1/2 the estimate
The crew came in removed the old kitchen, put in new pavers where it used to be. Started the Installation, in the middle, a very strong thunderstorm came up. They tried to work under cover, but, eventually, the saids they would need to come back, and I was perfectly OK wit this (do it right rather than do it fast)
They came back the next day, finished the job, including a very nice back splash... very good job. We got a quick course in how to operate the grill before they left
If I had one piece of criticism, and it, in no way reflects on Creative Outdoor Kitchens but rather on the manufacturer of the grill (Blaze), there was almost nothing left on how to actually use it on a day to day bases, and what the rear burner could be used for. I finally found a web site where this was described to be used with a rotisserie, and that teh grill had to be 'seasoned' first
I really wish this had been included in the documentation that was left with us
Overall, I am very satisfied with what I recieved, and would not hesitate to recommend this company
Michael N.
Jul 2014
Everything that I have cooked before and since has been fine. It's a professional grade grill. They had a crew of two and they worked extremely hard and cleaned up afterward and did an excellent job.
Donna L.
Jul 2014
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Thomas C.
Jul 2014
Well lets just say my experience was GREAT!!! I spent hours researching grills, hoods, refrigerators, drawers, etc. for an outdoor kitchen. I had other companies come provide bids that were $5 to $8K more than Creative Outdoor Kitchens. Jeff, Mona, and Paul listened to my needs and provided an estimate that was below $10K. My wife and I added some features that they reasonably priced. The installers were wonderful. They constantly were asking for our opinion on what they understood the job to look like when completed. It was their involvement that made the final product better than I had hoped. To top off the experience, they didn't even bother me when I experienced a family matter that delayed executing the contract and starting the job. What I believe really made me feel good about Creative Outdoor Kitchens was Jeff and his contributions on how he could save me money while providing the quality product I was looking to purchase. Another reason I chose this company was that after a month from receiving their estimate Jeff remembered who I was, my home, and work required. Anyone who had a problem with this company must be confused. These folks are genuine and are great to work with.
Richard M.
Jun 2014
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Hardy T.
Jun 2014
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Ligia P.
Jun 2014
They answered me very promptly, gave me an estimate and we went from there. The work was delayed for one week due to a granite issue, but they did a very good job and I would recommend them without restrictions. Very happy with the kitchen!
Andrew G.
Apr 2014
It was not so great. The way it was advertised and what they do was not exactly what I was looking for. They focus more on outdoor kitchens. The design they sent was basically my existing yard with a fire pit in it. I contacted them and they sent me some more pictures. They were very responsive and tried to come up with something else very quickly.
Cathy R.
Apr 2014
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Krunal P.
Feb 2014
Unfortunately they took the money but never finished all the services that they promised and some of the things that they did do were not done to quote. I am not very happy with them. They did do something but did not do everything that they promised. They did about 97% of everything that they were supposed to do but they were supposed to put granite floaters for the columns which they never ended up doing. They never did some of the detailing work on ceiling up some of the tubes that went into the walls. The stuff that they did is there but it does not look professional. They were electrical issues; some of the electrical outlets do not have the cover panels on them. If water gets in there and short circuits the electricity or something of that nature then it could be a big problem. In all fairness they did a lot of work but did not do all of it; some of details are what I am really concerned about because that is where the problems arise. It is very hard for them to keep up because when I called they did not answer the call. There are several people who have asked about who has done the kitchen and I have informed them not to go with them. I am so fed up with them that the work that they haven’t finished I’d rather pay more money to get somebody else to finish it rather than even be on the phone with these people.
Serge J.
Dec 2013
I chose a company based on Angie's List and it was a disaster. I need to write that up on the website so they can put those people out of business. The first day was great, presentation, but what they did afterwards was really bad. I think that's not professional, that's not the way you do business. Their initial presentation was very good, they have a young girl that comes in and it looks like it's professional, it's excellent. Once they start the job that's where everything falls apart and that's where there is a problem. They don't come back and finish the job, they do a poor job. You call them several times and they say they will call you back and then after about ten months they finally finished the job and they still gave me this kind of walking my lawn stuff, it's just a bunch of unprofessional behaviors and I think people need to know that, how to respond to that company. They are just not professional. Certainly I would not let them do anything at all in my house. They started the job in February when they started. You can have handymen do things but that particular company specializes in doing this outdoor kitchens and stuff and that's the reason I went with them. They were to do outdoor kitchens with outdoor specified appliances and that sort of thing. The first day was great when you called they were very professional, it was a young girl, it was really just great. As soon as the job started, and I kind of had the feeling, when people are asking for more than half to start the job, that tells me it's too small a company and they don't have enough money and they may not do as good a job that's been my experience anyway. Then they did the job, they had to sort of complete something and they never finished the job. And then they are asking for the money. I am going to hold onto it until you finish the job. And then they never did. I called and finally after months, just recently in the last couple weeks they came back and finished very simple things, very minor things they have do to. They finally finished it. But that's not the kind of behavior I would expect from a company on Angie's List that actually based on the comments that I read is supposed to do a good job. When they came back they gave me the impression that when you come to work on somebody's house you have to ring the bell, this is outdoors, this is where the pool area is, which is fine. But you can't just walk in there, we live in a gated community, we could have had the guys arrested for trespassing. I think that it was just very unprofessional and even then there is still one thing they still didn't quite do, but I am going to call them back. I won't give them anymore. I was at work it was a bit scary the way they came back. I want them to be written up, because I don't think they are a company that should be doing business for people. They finished the week before Thanksgiving. That was after calling and saying they would come and they never came, that happened a lot. I threatened to have somebody else finish the job but you guys won't get the final bucks for that. Finally the decided they would come back and finish it up. But when they came back they were just like hoodlums. That's not what I expected. I think the job was sort of botched, I don't think it was a professional job. It just wasn't what I expected. It wasn't just that the job was terrible, it was the attitude, the communication, it was supposed to take only three days. That's what was it was supposed to take. Months of calling, you shouldn't have to beg when you actually paid them money. It's pretty much the unprofessional behavior, the fact that they actually did not do a good job of what they were supposed to do, that's written under a contract that we signed and they took a long time. It was way above the limit.
Response from Creative Outdoor Kitchens
"First of all, we want to sincerely apologize for any inconvenience this customer may have experienced in this project. After minor delays, the outdoor kitchen portion of this project was completed and operational within two weeks after starting. Our normal goal for most kitchens is to complete within 1-2 weeks. The delay afterwards was caused by a custom built table that the customer requested. Once the table base was selected, ordered and shipped by the customer, we then collected dimensions to start work on the granite we fabricated for the table. Our normal contract states that we receive 1/3 down, 1/3 when we start and 1/3 when we are finished. In this case, we told the customer to hold back $500 until we were finished with the granite for the table. Unfortunately, we also experienced unexpected employee issues at the same time this project was being completed (as can happen with any business – whether listed on Angie’s list or not). Many changes have therefore been implemented to resolve any future issues in this area. After over 20 years of building outdoor living areas, we are constantly making improvements to our methods of doing business including striving to improve customer communication, and proper scheduling to resolve outstanding issues as we progress in the building of a project. We have now implemented new policies to follow up with past customers to see what areas during and after the construction process can be improved. Our goal has always been and continues to be 100% customer satisfaction and we are constantly making strides in this area."
TIMOTHY L.
Jul 2013
These guys are great! They were very professional, timely and did a great job. They helped with the design and picking out colors/materials. The also didn't push to replace our grill and fridge, which they just cleaned up to look like new. Highly recommend them!
Sharon G.
Mar 2013
It went very smoothly. They were here when they said they would be. The guys were terrific.
Licensing
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FAQ
Creative Outdoor Kitchens is currently rated 4.6 overall out of 5.
Creative Outdoor Kitchens accepts the following forms of payment: CreditCard
Yes, Creative Outdoor Kitchens offers free project estimates.
No, Creative Outdoor Kitchens does not offer eco-friendly accreditations.
No, Creative Outdoor Kitchens does not offer a senior discount.
No, Creative Outdoor Kitchens does not offer emergency services.
No, Creative Outdoor Kitchens does not offer warranties.